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    Carmax

    3.0 (69 reviews)
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    Updated over 3 months ago

    Services - Carmax

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    This is allegedly "repaired" as per CarMax!
    John D.

    Carmax agreed to fix a big paint chip and flaking paint when I bought the car. THEY EVEN GAVE IT TO ME IN WRITING. So I bought the car. Then I brought it in as scheduled 2 weeks later and they did the most lame possible "fix", like one light stroke with a fingernail polish brush. For sure the paint can still be chipped up with a light fingernail. Emailed my sales rep to express my dissatisfaction.... and got ZERO response After no response from my sales guy for 3 days I made a special trip in to talk to the sales manager.... "that's as good as it gets" I mean how hard would a couple of coats of paint and buffing it out to remove the edges that are going to keep chipping off without a better repair??? The manager had a chance to make things right but she would rather brush me off, eat a 1-star review, and let me spend the rest of my life telling people about how unethical Carmax is BUYER BEWARE.... DON'T ASSUME THEY'LL FIX ANYTHING EVEN IF YOU HAVE IT IN WRITING

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    Jennifer B.

    We had the BEST experience at CarMax! We went to Joe Cooper first in search of this exact vehicle and they wouldn't budge on price at all and only offered me 300.00 for my 2010 Volvo XC90 as a trade in. So I went online and seen that CarMax was 1 mile away and had the same Explorer! We left Joe Cooper and went straight there. Ali was amazing and was so helpful. He walked us through the whole process and didn't try to sell us something we didn't want or need. At the end, they offered us 2000.00 for our Volvo (it had some pretty major damage from the hail storm in Norman) and we were beyond excited to be offered more than 300.00! I would most definitely be going back to Ali in the future because of his helpfulness and honesty.

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    4 months ago

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    2 years ago

    We have used CarMax for years. Fair prices for both cars you buy and those you sell. Good warranty, good interest rates.

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    Ask the Community - Carmax

    Review Highlights - Carmax

    Ask for Steve Underwood to help you if you ate shopping.

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    Enterprise Car Sales

    Enterprise Car Sales

    (13 reviews)

    I had an amazing car buying experience here, all thanks to JT…read more The last thing I want to do is go to a dealer to buy a used car, but this felt like a breeze compared to that. I saw a car online that caught my interest. The price was very reasonable, much lower than similar vehicles on Carvana or CarMax and below Blue Book value. Best yet, I wouldn't have to pay or wait for shipping. I sent a message and within an hour, the car was ready for a test drive. Less than an hour after that, we were finishing paperwork for the car purchase! There was no haggling or pressure. They even shopped around to get me the best interest rate, which was better than what my credit card company or credit union could offer. To top it all off, there weren't a bunch of undisclosed hidden fees. I only had to pay a small processing charge, which was fully disclosed from the start. I may never buy a car through a dealer, but I can highly recommend Enterprise Car Sales. Just ask for JT and he'll get you hooked up! Thank you.

    I have added a star because, ultimately, the IRS reopened the portal for the dealer to upload a…read morenewly-completed Time of Sale report. When they did that, I reached out to Enterprise. Mr. Johnson agreed to complete the report and upload it to the IRS. Upon doing so, we were able to get our $4k tax credit. It was a frustrating situation that did finally work out after we invested a lot of blood, sweat, and tears. I am grateful the IRS recognized the need to reopen submissions. Apparently a LOT of buyers had similar issues, not just us and not just at this dealership. And I appreciate that Enterprise made it right once they got the chance for a do-over. I understand that businesses are resistant to accepting blame for situations like this, but to not even try to make things right was not best practice. While I'm grateful it all worked out in the end - and I do love my car - I don't think we'll look here again next time we're in need of a vehicle.

    Kalidy Kia - Texts messages of me trying to get them to fix the problem

    Kalidy Kia

    (149 reviews)

    We want to take a moment to share how truly impressed we were with our recent car purchase…read moreexperience at Kia. Working with Andre Starks (New Car Sales Manager) was an absolute pleasure. He went above and beyond to ensure that everything was handled smoothly, making what can often be a stressful process feel easy. Andre was attentive, knowledgeable, and patient, taking the time to answer all of our questions. Andre is a true gem--someone who genuinely cares about his customers and takes pride in delivering exceptional service. He is without question a tremendous asset to the company, and his dedication reflects positively on Kia as a whole. Because of the outstanding service we received from Andre, we would not hesitate to purchase another vehicle here in the future. Thank you again to Andre and the team for making this such a positive experience.

    Customer service after the fact is deplorable!! Dropped my car off today for the free oil change…read more Received an email that it would be 143 dollars that I needed to authorize. Nope!! I called their service department 7 times to try and get Tyler to return my call. No dice. Then the department closed at 4 and no one called to let me know if the cat was even ready. The keys were not left at reception as they had said would be the case after four. Multiple phone calls ensued again to no avail. No one had a clue where my keys were. Finally, at 5:10 my keys were located. I will never, ever take my car here for service again. I had heard the horror stories but having experienced first hand I am externally disappointed in their communication and service. Stay away for your peace of mind.

    Carmax - usedcardealers - Updated May 2026

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