I worked with Tommy and Alex. Both men treated my wife and I with great respect. They were most respectful and very honest. Tommy knew that I planned to see Alex but stated that he would cover for Alex. Alex was there in the afternoon. One of the best experiences that I have ever had when buying a vehicle. read more

I really enjoyed working with the dealership to get my vehicle. The salesman were very kind, and really valued my time. Also, the business office was top-tier handling my paperwork. read more

Carmax - Golf R - Used Car Dealers Near Me - Oklahoma City, Oklahoma

Bought a 2014 Mini Cooper Paceman from CarMax Oklahoma City in December 2024, along with their MaxCare extended warranty (which added thousands to my loan). Less than 3.5 months later, the clutch started failing. By April, the car was completely undriveable. It's now August -- I've owned the car for 7 months, and it's been sitting in a shop for 4 of them. The repair quote? $4,500. MaxCare denied the claim, saying it was "normal wear and tear." CarMax corporate refused to help -- even when I asked for them to at least split the cost. But what made this worse was the complete lack of accountability at the store level. I called and emailed for weeks with no response. When I finally got through, I was told they couldn't help me and I needed to "call and work it out with corporate." I was passed off -- and abandoned. The reality is this: CarMax sold me a car that was already faulty and then left me with the bill. This was my third vehicle from them. I trusted their inspection process and their protection plan -- and now I'm stuck paying for a car I can't even drive. If this is how they treat loyal customers, I can't imagine how they treat first-time buyers. Don't buy the warranty. Don't trust the inspection. Don't assume you're protected. read more

The process of we're getting a vehicle here is so easy Juliette and Alexis were amazing until work with read more

my mother in law went up there a little more than a month ago & she had already been pre approved for some cars, the buying process was easy, we took off in 2014 Jeep Grand Cherokee, 10 minutes later on the road the gear switched into neutral the car alerts were going off & we stoped parked than put it in drive witch we also got stuck in drive too, we called carmax got it towed, they payed for a rental with enterprise, i had to put a 50 dollar deposit down for it i was told i was going to get my car fixed in a week, part took 3 weeks to get there, i got my car back a week ago, Still was having similar issues, Today my car was picked up, & now im taking an uber there to get a borrowed car from them, theve been really helpful but this has all been stressful‍ read more

Worst experience ever. James, a manager is a joke. Hides behind his employees and likes to threaten. I signed all paperwork as requested on time. They mess it up so I had to go in. Then I sign electronically AGAIN. Then James calls and says to return car when our first payment isn't due til Feb. I did everything required and they let electronic signature expire, not my problem or emergency. Learn to run your business and keep your documents current. Not the customers responsibility. Horrible to work with and no negotiation. Regret I didn't use Carvana. At least they would deliver car with complete paperwork. Will NEVER use again unless I feel like being threatened. I would have returned car but I am co signer to someone who really needs car. Otherwise, they would have car back. I passed several car lots on the way to Carmax and regret doing business with them, especially James read more

Inaccurate description of a Honda accord that I was told was in "perfect shape." Paid $300 to have it shipped to TN and CarMax thankfully refunded me the shipping cost after seeing the conversation between OKC CarMax and myself. I no longer trust CarMax as a whole. Wasted my time and resources. read more

We have used CarMax for years. Fair prices for both cars you buy and those you sell. Good warranty, good interest rates.

I started the purchase process after deciding to do business with a lender, and had placed the vehicle on hold, actively staying in touch with sales managers via phone and text, updating the hold. Unbeknownst to me they started the purchase process with another customer, shipped my vehicle to Tulsa to sell, and I knew NOTHING about the vehicle being shipped to Tulsa. I got a phone call telling me the vehicle was mistakenly transported to Tulsa supposedly due to Salesforce, their CRM. I was told the vehicle was on their transporter and got damaged by a hailstorm. They had already started the process to get a very similar vehicle, same year, make, model and similar mileage delivered to their location. Again, no one called me to advise me of the Salesforce error, or damaged vehicle. To make a long story short, I had to start the application process all over again, taking a hit on my credit from numerous lenders for the SECOND time, all no fault of mine. The same lender (American Credit Acceptance) that I chose to do business with for the first vehicle offered me a deposit in the amount of $2,299 for the first vehicle, the second time the offer was nearly $7,000, for the second vehicle (same year, make, model). I was not going to accept that and decided to take my business elsewhere. I DO NOT recommend doing business with this establishment at all! read more

I love not haggling. The price is what it is. I've bought 5 vehicles from carmax. They give a fair trade in value and have great quality vehicles. There are some that are not great quality but easy to identify. The Carmax warranty has been helpful. read more

Carmax agreed to fix a big paint chip and flaking paint when I bought the car. THEY EVEN GAVE IT TO ME IN WRITING. So I bought the car. Then I brought it in as scheduled 2 weeks later and they did the most lame possible "fix", like one light stroke with a fingernail polish brush. For sure the paint can still be chipped up with a light fingernail. Emailed my sales rep to express my dissatisfaction.... and got ZERO response After no response from my sales guy for 3 days I made a special trip in to talk to the sales manager.... "that's as good as it gets" I mean how hard would a couple of coats of paint and buffing it out to remove the edges that are going to keep chipping off without a better repair??? The manager had a chance to make things right but she would rather brush me off, eat a 1-star review, and let me spend the rest of my life telling people about how unethical Carmax is BUYER BEWARE.... DON'T ASSUME THEY'LL FIX ANYTHING EVEN IF YOU HAVE IT IN WRITING read more

Carmax - This is allegedly "repaired" as per CarMax! - Used Car Dealers Near Me - Oklahoma City, Oklahoma

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We had the BEST experience at CarMax! We went to Joe Cooper first in search of this exact vehicle and they wouldn't budge on price at all and only offered me 300.00 for my 2010 Volvo XC90 as a trade in. So I went online and seen that CarMax was 1 mile away and had the same Explorer! We left Joe Cooper and went straight there. Ali was amazing and was so helpful. He walked us through the whole process and didn't try to sell us something we didn't want or need. At the end, they offered us 2000.00 for our Volvo (it had some pretty major damage from the hail storm in Norman) and we were beyond excited to be offered more than 300.00! I would most definitely be going back to Ali in the future because of his helpfulness and honesty. read more

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Completely unreliable. Had a windshield appointment but they kept cancelling it. Once I had enough they promised me a free oil change and a free tank of gas. Once again like what seems to be always they flaked and didn't delivered what they had promise. 100% do not recommend? read more

I bought a car today from this location from Kaden Milbern and I will 110% reccomend him to anyone needing to buy a car. He went above and literally beyond to make my experience the best it could be. At the end he was juggling closing for me and another buyer and he communicated to us both constantly and got us out as fast as he could. I have never had a car salesman as thorough and kind as he was, I will be recommending him to any and everyone I know! read more

I highly recommend this restaurant, especially if you are looking for something extraordinary and delicious in seafood. We ordered the seafood boil with crab legs, jumbo Shrimps, sausages, corn on the cob, mild seasoning with the garlic butter sauce. Mmmm good and just perfect every time we order from Pier 88 . Their customer service is amazing and excellent too. read more

We recently sold our vehicle to Carmax on Memorial and it would have definitely been an easy going ordeal as long as you don't have to approach the business office while a woman named Deanna is working. Her demeanor was very unprofessional and rude. Instead attempting to be helpful with the process to retrieve a title from the tag agency she chose to be very argumentative. The entire situation was distasteful because she had such a "I'm always right" type of ego going on. She may need some more training on how not to be rude to a customer and how to have better communication skills because her clarification on what was needed from us was not up to par. Still I am grateful for the services of Ryan, he was pleasant and got a lot of the appraisal work done pretty fast. Also Daniel was very polite and fast at getting us through the signing process. read more

We actually purchased a car from them back in October 2019. All is great on that. I referred my husband, all is great with that. BUT!!!! Since then, I tried to help our daughter out by co-signing a car for her 2 months ago. NO. BAD IDEA. They ran my credit so many times my credit started going down. So bad to the point it is now bad credit due to so many inquiries, we are talking 10 inquiries. I loved Car Max up until 2 months ago. I won't go there again. This is not right. When I called to talk to them, the lady I talked to couldn't have cared one bit. Thanks Car Max!!!! read more

**OKC Memorial location** Great experience! I love to not be followed around! I love to only talk to someone when I want. Also we set an appointment online and reserved the car we wanted to see. There are no hidden fees their contract fee (as of now) was $299! Other dealers (I've seen it a lot) the price doesn't include their "contract & guarantee" and it's another $1500! OR the price they show online has every discount in it that you might not qualify for (military, first responder, etc) Also at Carmax you can choose to buy the warranty I think they ranged from $1200-2500 depending on how many miles you wanted covered. They are not rude or pushy! Jose helped us, he and the managers were great!!! A little over 2.5 hours to test drive & walk out the door with my new car! Loved it! Thanks Carmax! read more

I have bought and sold several vehicles here. While not always the highest offer, I do appreciate the hassle free selling experience that has kept me coming back. I was unable to find the vehicle I was looking for at this location or at any neighboring carmax within a few states this last time and had to buy elsewhere, but I still recommend carmax to those I know. Thanks for a good experience! read more

Pretty disappointed. I'd heard great things about Carmax. I came to get an idea of what I wanted to look at for our next vehicle. I knew I wanted a 3rd row, but had no clue what my options were. I drove in so that I could take a look at some of their options and hopefully see the interiors, features, how much room vehicles had, etc. I was greeted by Tev who immediately said it was too cold to go outside. (It's 30 and sunny. Not a cloud in the sky- so chilly for sure, but not crazy cold. That's why I picked today to come) anyway. He took me back to show me their inventory on the computer which i could have done from home. I told him we might be interested in trading in our vehicle which is currently paid off but he couldn't give me even a ballpark of what I'd be looking at, so I have no idea what price range I'm even looking for. All in all - pretty much a waste of a trip. Thanks for showing me how to use the Internet I guess? Maybe I'll come back again later and see if there's someone around who cares to show me some cars. read more

I would give Carmax 5 starts, but the overall experience was a little disappointing. It took quite a while to be approached when I entered. *Even if a car salesperson (or any other employee, for that matter) isn't working directly with a customer/guest, they should at least acknowledge them. Once we got started, things went smoothly, for the most part. I realize nobody there works on commission, but I found it strange that not a person at this location introduced themselves. When I ordered the car from the Wichita location, I was told the offer for my car was good for one week, and the car might take a week to get down to Oklahoma City. I suppose someone was pulling it with a rope? Anyway, I found (online) that it had arrived on Friday, so I called down there to see if I could come check it out. Nobody seemed to realize it was there. I waited and called back on Monday, and someone said it had just arrived, and they were checking it out, and it should be ready later that day. Then somebody else notified me that it was ready for me to come look at. So I went down after work to inspect and test drive the vehicle. Everything looked great, and they wanted to keep it until the following day, so they could receive the title and detail the car for me. I called the next day and was told the title had arrived, and the car had been detailed. Got there, filled out paperwork, etc., and went to pick up the car, which had not been detailed (or even washed). So I drove it to a carwash myself. I was given a big wad of paperwork, which was explained pretty well. The gentleman who was printing out everything and having me sign all the papers obviously knew what he was doing, but he didn't seem to be interested in knowing whether or not I was understanding the "lingo". In fact, I got home and had no idea where/when to send car payments! I had to call the following day. It still was a better experience than one would expect to get from the pitiful car dealerships in the Oklahoma City area, namely Bob Howard Auto Group. This type of dealership (Carmax) is the future, so one shouldn't expect to get the fake - "glad to see" you approach anymore - just no haggle car buying. read more

Took car back while under 90-day warranty w/ roar. Techs said that was normal. Went in for new battery...tech said roar was NOT normal...they found the issue. $650 to fix, but now it was out of 90-day warranty. Even though I had brought it in with the issue while under warranty, they would not fix the car even though they told me it was recorded in their files, and if I ever found out their was an issue, they would fix my car. read more

Second car purchased from this dealer. They are very professional and don't run out to your car as soon as you pull in. I saw a car I liked and they had it transferred to their store within 4 days. I've bought many cars and I love their no pressure, no haggling and 5 day return if I'm not happy. But guess what I'm HAPPY!!!! read more

Carmax - Used Car Dealers Near Me - Oklahoma City, Oklahoma

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It took forever to take care of business. There were service reps standing around and people just waiting. It took almost an hour to get to drive two vehicles just because how slow they were. We came to buy. Have paper work in hand. Should have been an hour but will probably be 2 before we get out of here. When you have a car full of kids this is frustrating and makes you want to just drive away. read more

We arrive at CarMax and were greeted by a nice front desk gentleman. We need an appraisal for our car so he put us on the list, said it will be 20 minuets and asked us to sit in the waiting area. About an hour and fifteen minutes later an employee says he's ready for us. We talk to him show him where the car is then he asks us to wait 30 more minuets while they test the car. 30 minuets later he comes over and tells us they are ready. They offered us a good amount so we take it and ask how long it will take for us to sell the car. He told us it would take 15 minuets at most. We were here for TWO MORE HOURS! Just for them to have no idea what they are talking about and for us to go home with our car. We came back today and so far have been here for TWO MORE HOURS. This place needs to learn time management because I wasn't planning on getting grey hairs selling a car. read more

Carmax - Used Car Dealers Near Me - Oklahoma City, Oklahoma

I ultimately decided to go new car purchase but my experience in shopping pre-owned was very good. Ask for Steve Underwood to help you if you ate shopping. Very nice, straight shooter, no pressure sales person that will work with you how ever he can. I highly recommend him. Bill G. read more

Just bought a great used F150 at Carmax in Edmond, OK. Had a few problems with it right off the bat, but their service dept has gone over and above in making things right. I highly recommend buying your next used car from this Carmax. If you do have an issue, Ari, at the service desk will see that you get what you need. read more

SOLD CAR FROM UNDERNEATH ME AFTER I MADE DEPOSIT! After we went through the painstaking process of filling out a credit application in order to move forward with the process, we then paid a deposit to secure the car and have it transferred to our local store. We waited patiently for a whole week for the car to arrive, but never heard a word, no call, no email, nothing. I called to inquire, got a "uh-oh" then placed on hold, then was disconnected TWICE. No one tried to call me back, even though they had my name and number pulled up. They wanted to pass the buck and let someone else deal with my issue. Finally, on my third call, and after begging not to be placed on hold, I was informed that "I" had cancelled this order. I DID NOT CANCEL THIS ORDER. As it turned out, the order had been cancelled the very next day, and I've been missing out on good deals for a whole week, all the while CARMAX is holding on to my money, and probably with ZERO intent of ever reaching out to me. Oh, and by the way, THEY confirmed that THEY cancelled the order. Now someone else has already taken the car that we had made a deal and put ink to paper. What a DISGUSTING car sales practice. They won't change, because they don't have to, but I hope someone else can read this and save their hard earned money and time. Buy from someone else, not a business that will cancel your order to flip the car for a higher price behind your back. It was easy to figure out, as the car is still listed online at another location for a higher price than I had agreed to. Confirmed this by a VIN search. DISPICABLE. read more

I have had very positive experiences with Tulsa CarMax in the past 15 years and bought several cars from them. OKC CarMax: not so much. They were shifty, incompetent, and after they had my money they became completely unresponsive to my concerns. This business reinforced all cliches about used car dealers. My advice to Oklahoma car seekers: Tulsa: Yes OKC: RUN THE OPPOSITE DIRECTION. read more

The salesmen are great but the business office is highly incompetent. I've had unbelievable receiving my title from them, simply just because they decided to not mail me my title and they just sat on it until I called. As far I know its always been mailed to the buyers address. I know carmax is like the fast food style car dealership but stop hiring people that can handle simple task as mailing a vehicle title read more

I had a great experience! I have been looking for a vehicle for a long time and I felt like this was the only place where they treated me with respect and didn't try to sell me on the more expensive option. I worked with Alex and Terrance - both were amazing and I highly recommend them! They were helpful, insightful, and answered all our questions. read more

Second time in their shop in under a month. Service was decent at first second time lady was a rude jackass. Told over phone car was corolla or elantra via enterprise. Both times was a EVEN smaller car. Trust me, always get extended warranty and NOT go there for service. it will save you 50 dollars off deductible but it will not be worth it. read more

Food: 3/5 (coffee was okay) Service: 5/5 Cleanliness: 5/5 Decor & Style: 5/5 Hassle-free for sure! Steve Underwood was very honest and down to earth. He even told me if I was his son he would tell me to get a car loan at Tinker Federal Credit Union vs the finance they give at CarMax. Boy was he right! TFCU rates were very well lower than anyone else in the city! The next car we buy will be from Steve again! I bought multiple car reports from different companies and they all matched up to the one I bought. It's been so 6 months so far and I've hadn't had any problems. read more

Worst sales service I have ever experienced. Usually you get someone who won't leave you alone but Brad at Carmax could've cared less about selling a car. He didn't know if I had $20k cash in my purse. He just said - go outside and look around and let me know if you see anything. Wow! He needs some serious training. We received excellent care at Bob Howard and have purchased a vehicle. Thank you for trying to contact me but it is not necessary. read more

Terrible experience at Carmax. I transferred a vehicle from AZ to OK and paid $650 to get it here. It took 3 weeks to arrive, and when it did the car had several issues that needed fixing. The alignment was off so the car pulled to the right, the air conditioner works intermittently. Carmax was in able to provide me with the record for their "125 point inspection". I brought the car back to get fixed 5 times and it's still there as of this review. I've had the car in my possession for 5 days in the last 30 days. When I went to register the vehicle, I discover they have not filled out the paperwork correctly and the tag agency couldn't register the vehicle. Nothing but problems throughout the entire process. I would not recommend this dealership unless you want to wait for a month to get your car. read more

Would've given less than 2 stars however the some of the people I dealt with where cordial, respectful of my wishes and treated me well. I went here to see what I would be offered to sale my loaded expedition. Everything was smooth, the guy was polite who drove my vehicle said very nice vehicle and after test drive got out pushed on the pedal and said hmmm can you hear that ..? The cam noise it's a problem. I was like really I don't hear nothing and then advised him that the vehicle just went through full service and inspection at my local Ford dealer and I have mechanical knowledge and told him vehicle is top notch. After checking the vehicle we went inside to get buy value, mind you I've already had it appraised at several dealerships. Well carmax offered $4300 less, I told them that's craziness and the guy said I doubt you get anymore really cause actually I did $6200 more than what Carmax offered. Point being shop around, numerous dealers out there will buy your vehicle as long it's taken care of. Just some friendly advice to others. read more

Go here if you are a first time car buyer. I had never bought a new or newer car before and I will admit, I was kind of confused and nervous and unsure as to what the heck I was supposed to do. I brought a friend for luck and to help decipher the language of car buying. Although the friend was there, I didn't really need her since the rep Tawny really was a leader and took me through the whole process. I was worried about my credit, but that was not a problem. I walked in with a few cars I had printed from their amazing website and they definitely stand behind their "no-haggle" idea. Tawny walked me out to the cars I selected, gave me some knowledge about each car. Then we went on a test drive. They checked my bank account, ran my credit, gave me options on pay off (wow, right?). They let me choose my interest rate and how many years I'd like to pay it off. I don't know if all car dealerships do that but like I said this was my 1st experience. After choosing my payoff, we went to the back to sign paperwork. Austin led me through each page of the paperwork. I signed where appropriate and they washed my new car and brought it out to me. Total time = about 1hr & a half. Really wierd after 6 years I still remember their names. It really doesn't have that swindle-y car dealership-ish sell sell sell feel. It was a very pleasant experience and now 6 years later I'm still driving my car and haven't had any problems. Thanks Carmax. read more

I just recently purchased the 5th car in my family from this CarMax. It's so convenient to be able to drive all different makes and models in one place. The sales people aren't overly "salesly." I like the freedom to really just look at and test drive anything! My most recent experience I was with a very laid back salesman which was really what I needed. I was already stressed a felt like I had to pick a car. I'm 4' 11" and that makes it extremely difficult to find vehicles where I can reach the petals! I would fall in love with a car, then not fit comfortably in it. I ended up buying a car I didn't like at all at first, then I fit well and loved the test drive! I hated the color combo though so you know what CarMax did? They had one in Tulsa the exact color I wanted and had it brought down before the end of the day and I left with the perfect car! They have amazing customer service! read more

Ok so I went in to get my car appraised . Worked with Jim he's nice / professional. But I am not happy however with how LOW their offer was . I literally said oh woah that's low . Private sale my car is worth 9,500-13,000 and they offered me 7,000. I did not go with their " offer " read more

They make the car buying process easier. It wasn't 100% stress free, but it was so much better than any other dealership I've purchased from. We had some issues with brakes/rotors that we noticed within a few minutes driving off the lot, but their service department got us fixed up relatively quickly and also provided a loaner car. I'd say shopping at Carmax was probably the most pleasant car buying experience I've ever had. read more