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    Coop & Run

    1.0 (1 review)

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    4 years ago

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    Popeyes Louisiana Kitchen - New Honey Lemon Pepper Wings

    Popeyes Louisiana Kitchen

    1.8(76 reviews)
    5.5 mi

    I'm sticking with the two star review. The nutshell:…read moreLunchtime on a Tuesday. A lady ordering, two guys separately behind her and then me. It took me 8 minutes to get up to the front to order. Partly due to one cashier, partly due to a language barrier with the lady (which, I'm like, just order the #3 or #5 or whatever), partly due to a busy drive-through, but mostly understaffed or if not that under-organized. More staff or better organization (flexible to work in other areas where there is a pinch point.) Part of my delay was that the cashier had to also help assemble orders and "be right with me." I'm just saying that waiting 8 minutes in line before being able to order is a long time. I'm also saying that the cashier did a good job juggling it all and was still polite and exhibited good customer service and awareness. Unfortunately, "the truck this morning didn't bring me any tea" happened. So there was no sweet or unsweetened tea. Which may not sound like a big deal unless you market yourself as a Southern style (albeit Cajun) restaurant. But having tea is just an expectation for a Southern oriented place, like having biscuits. Speaking of which, mine was lukewarm to cold. Popeyes can have good biscuits, but only when they are fresh and flaky centers with crisp exterior and that buttered crown. Or, they can be cold or lukewarm and dense. Also speaking of which, lukewarm does not help chicken tenders taste better either. The breading - good, the texture - crisp & tender and flavor was good, but these were lukewarm at best, and that is a big negative. Why? Because I drove past Zaxby's specifically to come to Popeye's and the last few times at Zaxby's their tenders were hot, juicy and freshly made. There is more to these chicken wars than a chicken sandwich! Also, it is prime lunch time, so food should be cranking out, fresher and hotter. From my arrival to my food's arrival was 16 minutes. From my order to my food arrival was 8 minutes. Just in case you are keeping score on the lunch hour timeline. There were a few groups in house dining. One was a group of 5-6 teens. They crowded around a four top. The larger round table was being used by an un-uniformed manager or franchise owner doing work (he got up a couple of times to enter the kitchen like a boss). I just thought that during lunch hour, that table might be made available for dine in guests instead of the option being taken up by a laptop and stacks of paperwork for a manager, even if it was the franchise owner. Generally speaking, the food would have been markedly improved in taste and experience if it were fresher or hotter. The restaurant is clean. The staff is friendly. There are some warning signs and there is room for improvement. It will be debatable if I drive past Zaxby's, Chick-Fil-A to get here, not to mention Publix or Spinx, who both also have chicken tender contenders.

    Our experience tonight at Popeyes was truly amazing! We especially want to recognize Porsha, who…read morewent the extra mile to provide us with excellent customer service. She was incredibly attentive, welcoming, and professional. The entire team working tonight did a phenomenal job, and the food was fresh and delicious. Porsha and the rest of the staff absolutely deserve a raise and a promotion for their hard work. We will definitely be back to this location!

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    Coop & Run - chickenshop - Updated May 2026

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