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    Cool Rays Air Conditioning and Heating

    4.6 (9 reviews)
    Open • 7:00 am - 8:00 pm

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    2 months ago

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    7 months ago

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    3 years ago

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    3 years ago

    Very fast response to my inquiry. I will be contacting this company!! I mistakenly made a review but I did delete it.

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    4 years ago

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    I called Climate Experts to fix a cracked PVC pipe on the outlet side of my water softener filter…read more The repair involved exposing and replacing a roughly 2-foot section of pipe (3/4" to 2"), and it completely resolved the issue with my water softener system. The technician was friendly and knew what he was doing; he worked efficiently and had it sorted without any hassle. My only real note is on price: the repair was on the expensive side for what it was. That said, the work was done right, and the problem was fixed, which ultimately matters most. Overall a solid experience, and I'd consider them again for future plumbing needs.

    I am writing to formally address a dispute regarding the water heater installation services…read moreprovided by Climate Experts. Below is a detailed account of the situation, including the timeline, agreements, and subsequent issues: Timeline and Agreements Initial Quote and Agreement: On 5 February 2025, Climate Experts provided a quote for installing a customer-supplied water heater. The quote explicitly stated: "The replacement water heater can be installed either in the attic space where the existing one currently is (provided it fits in the attic access), or it can be installed in the garage. Either location, pricing valid for either.", "*Installation includes all required wiring & water lines." Pictures and requested information were provided by my realtor to assist in preparing the quote. Additional detailed pictures of the house layout were available online via the property listing. I signed the quote on 7 February 2025 and paid $2,150 on 9 February 2025. Tech Visit and Refusal to Install: The technician arrived at the property and stated that the supplied water heater could not be installed in the attic due to its hybrid nature, weight concerns, and potential condensation issues. I requested that the water heater be installed in the garage, as explicitly stated in the signed quote. Climate Experts refused, claiming the situation was not as expected and that installation in the garage would cost more than the quoted and paid amount. Forced Purchase of Additional Water Heater: Due to time constraints related to the sale of the house, Climate Experts leveraged the urgency of the situation, leaving me with no choice but to purchase the recommended water heater for installation in the attic. The new water heater was installed with an invoice dated 17 February 2025 and signed 13 February 2025. Issues and Concerns Failure to Honor Signed Quote: The signed quote explicitly stated that the water heater could be installed in the garage. Climate Experts refused to honor this agreement, citing additional costs and unforeseen circumstances despite having sufficient information (pictures, listing details, etc.) to prepare the quote. Lack of Due Diligence: Climate Experts did not send a technician to inspect the property prior to providing the quote, despite my realtor offering flexibility to accommodate a visit. This oversight led to inaccurate assumptions and subsequent issues. Leverage of Time Constraints: Climate Experts leveraged the urgency of the situation, forcing me to purchase an additional water heater to meet the inspection requirements for selling the house. Financial Impact: I incurred additional costs due to Climate Experts' refusal to honor the original agreement and their lack of due diligence.

    Air Care Systems - Heat pump or air conditioner is more than 10 years old. Consider replacing a HVAC unit that's old with a high-efficiency mode...

    Air Care Systems

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    Let me caveat this review with that I didn't get my new unit from Air Care BUT…read more.. The office and staff were EXTREMELY knowledgeable and thorough. They do everything through a permit. They use Daikin and Mitsubishi units which come with a 12 year parts AND LABOR warranty!!! I called one day and the next day they came out to give a free estimate for the units. The guys who came were very professional and kind.

    Less than two years ago, the owner from Air Care who sold us the system promised us that we would…read moreonly have to pay a yearly fee of $85 for a routine maintenance visit after the first year and no other charges (now apparently increased to $95.35). Now there are several other charges for warranty repairs (including diagnostic fees, parts shipping, and warranty paperwork processing). In our opinion this business is not honest and trustable. There is nothing in the 2 page extended warranty contract from the manufacturer about warranty processing or paperwork fees. Warranty parts and delivery of parts are free to the dealer from the distributor in Melbourne. There is nothing in the warranty about diagnostic charges. However a dealer is apparently free to impose any charges they like if the wish to gouge the customer. We paid $6833 for a 3 tone AC system with 12 year extended warranty parts and labor, Air care system must get a big commission for this price. One can only hope that the dealer who made a big profit selling the system would show some appreciation, and take care of the customer in the future.

    Atlantic Air

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    Our Atlantic Air Experience, Our first experience with…read moreAtlantic-Air was back in 2014. We had our over 16-year a.c. unit went out and we knew we were probably going to be told that we have to have a new one as most air companies will try to do when they come out for a repair. But Bryan, who was the tech at the time, went out of his way to come up with alternatives to help get us up and running and I would say he succeeded because after he was through piecing several things together, the unit ran for 8 more years without any other problems! Forward now to last Sunday when it finally died. Living here in Brevard, of course, it is always on a weekend when your air goes out and will ultimately be the hottest day of the year. We called Atlantic and none of the techs were available but that was actually fortunate for us because that is how we were able to meet Larry the owner, if you can believe it, the owner came out on a Sunday to see if he could help. Who does that anymore, especially an owner? We didn't know it then, but Larry is somewhat of a Brevard icon, he represents everything about how a good business should be and used to be run, being honest, taking empathy on customers regarding their individual situations and taking the time to connect and give you your best options. You don't see companies giving personal care for their customers anymore, but if you are fortunate enough to talk with Larry you will know you have met someone who is genuine. Well, unfortunately we did finally have to get a new unit this time around, but Larry called with one in mind that would fit us perfectly and with him and the Atlantic-Air crew got us set up with a new unit quickly. He called us several times to check and see how we were doing and to let us know there is a light at the end of the tunnel and with the date and time the crew will arrive. I am sure he was in the middle of very busy times but yet took the time out to call and check on us, which to me means he's very caring. The Atlantic-Air crew is terrific btw, they worked tirelessly from morning till the late afternoon in the heat putting in the new unit and didn't leave till it was up and cooling, and it was all in the same day. They were very courteous, friendly, neat and knowledgeable. All great crew qualities. Our unit looked great, and we were starting to cool down by late afternoon. We were very happy once again with our experience with Atlantic-Air and we will always use them when the need arises. I cannot stress how much less stressed you will feel when you go with a company that you can trust and that you will feel good about, and that unequivocally is Atlantic-Air. Not only will you rest cooler by nightfall, but you will rest easier knowing that your air condition needs were met knowledgeably and honestly. I guarantee you will not look back. And just like our story, yours will have a happy ending.

    Since changing owners excessive over charging by at least 30%…read moresuch as soft start ultraviolet lights soft start installations

    Cool Rays Air Conditioning and Heating - hvac - Updated September 2026

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