Our AC stopped working the day of our buyer's inspection! Cool Ray's tech, Matt Betancur came,…read moremade a diagnostic, got the part ordered. He came back as promised and got our unit repaired. Matt gave us excellent, professional service and we highly recommend him and Cool Rays! Thanks, Matt.​

Cool Ray serviced our AC unit for its annual review. In previous services over the preceding five…read moreyears, we have been upsold on purifiers, items to add onto our unit. There has been a lack of record keeping for parts they did replace (fan). In our most recent servicing, we returned home only to find our unit did not work. One repair service person said the previous service person may have caused damage. This was after he came back a second time to see what was wrong with it. He was noted to leave the house to speak to his supervisor out on our lani. When we spoke to the manager we were asked for "our story." It was decided a part needed replacing and it would take a week plus to get it. We asked for portable ac units and were told they didn't have any available. When the part came, the service manager then tried to tell us it was an unrelated part, not that it was a part damaged by the servicing technician. Sketchy to say the least. We provided receipts for 2 portable ac units so we could survive the summer heat. I was told by the manager they would discuss it with administration. When I asked how long his repair would last he said "until the next thing goes on the unit." I called a week later not hearing back, they indicated I would hear the next day. I did not. I called today six days after I was to hear back. After a 10 minute hold I was told they were in a meeting but would call me back. Instead I get an email they will not refund us the cost of the portable ac units despite them causing the damage to the ac unit during servicing.

This company has amazing employees who really care about getting the job done right the first time…read more They were super responsive every time we have needed them. Can't recommend them highly enough.

I am writing to formally address a dispute regarding the water heater installation services…read moreprovided by Climate Experts. Below is a detailed account of the situation, including the timeline, agreements, and subsequent issues: Timeline and Agreements Initial Quote and Agreement: On 5 February 2025, Climate Experts provided a quote for installing a customer-supplied water heater. The quote explicitly stated: "The replacement water heater can be installed either in the attic space where the existing one currently is (provided it fits in the attic access), or it can be installed in the garage. Either location, pricing valid for either.", "*Installation includes all required wiring & water lines." Pictures and requested information were provided by my realtor to assist in preparing the quote. Additional detailed pictures of the house layout were available online via the property listing. I signed the quote on 7 February 2025 and paid $2,150 on 9 February 2025. Tech Visit and Refusal to Install: The technician arrived at the property and stated that the supplied water heater could not be installed in the attic due to its hybrid nature, weight concerns, and potential condensation issues. I requested that the water heater be installed in the garage, as explicitly stated in the signed quote. Climate Experts refused, claiming the situation was not as expected and that installation in the garage would cost more than the quoted and paid amount. Forced Purchase of Additional Water Heater: Due to time constraints related to the sale of the house, Climate Experts leveraged the urgency of the situation, leaving me with no choice but to purchase the recommended water heater for installation in the attic. The new water heater was installed with an invoice dated 17 February 2025 and signed 13 February 2025. Issues and Concerns Failure to Honor Signed Quote: The signed quote explicitly stated that the water heater could be installed in the garage. Climate Experts refused to honor this agreement, citing additional costs and unforeseen circumstances despite having sufficient information (pictures, listing details, etc.) to prepare the quote. Lack of Due Diligence: Climate Experts did not send a technician to inspect the property prior to providing the quote, despite my realtor offering flexibility to accommodate a visit. This oversight led to inaccurate assumptions and subsequent issues. Leverage of Time Constraints: Climate Experts leveraged the urgency of the situation, forcing me to purchase an additional water heater to meet the inspection requirements for selling the house. Financial Impact: I incurred additional costs due to Climate Experts' refusal to honor the original agreement and their lack of due diligence.

The service and diagnosis was very prompt. They also had the needed parts on the truck and we were…read moreback up and running soon after. We are very pleased with their service and pricing. Brian M. Cocoa FL

We returned to our house after being away for several months and found the AC not working. I called…read moreEnergywize on a Sunday and Dennis said he could be there within an hour. Excellent. He came and diagnosed the problem and returned the next day with the part we needed and fixed it. I was very impressed at his prompt response and attention to our problem. Very knowledgable and reasonably priced. I highly recommend this company.

Daren Page is easy to work with, knows his business and handled the purchase and replacement of the…read moreevaporator very quickly. He does excellent work and will use his talents in the future.

After hiring him 10 years ago, I hired him again when the HVAC failed. He gave a thorough…read morediagnostic, and decided the best option was to replace, due to a new refrigerant being used, certain repairs wouldn't be compatible with the old unit. For the replacement, he sent an email link with various price options from high to low. The installation took about 3 days, and when he saw that the thermostat was junk, he replaced it with one of his custom designs free of any extra charge.

Excellent job. I had to replace my compressor; Taylor and Dan are the best techs. They made sure…read moreeverything was working perfectly and the price was cheaper than the competition's.

Couldn't have asked for a better AC company! The owner was super nice and the boys who came to do…read morethe work were all super nice and friendly. They did a great job installing it and fixing my monstrosity I had going on. Will definitely recommend to family and friends.

I accidentally wrote a review on all Brevard Air and Heat. When My review was supposed to be on…read moreone of there competitors (with a very similar name). I apologize for this error and within half an hour they responded to my Yelp review. They asked why my review was so harsh and I went over why. It was a case of mistaken Identity. That being said they talked with me for 30 min answered all my questions and I have determined due to this conversation to seriously consider what they can do for HVAC needs. I would like to thank Terri for all her Help.

The salesman lies about a 0% interest for a year loan. I am now paying interest because of him. LIARread more

Let me caveat this review with that I didn't get my new unit from Air Care BUT…read more.. The office and staff were EXTREMELY knowledgeable and thorough. They do everything through a permit. They use Daikin and Mitsubishi units which come with a 12 year parts AND LABOR warranty!!! I called one day and the next day they came out to give a free estimate for the units. The guys who came were very professional and kind.

Less than two years ago, the owner from Air Care who sold us the system promised us that we would…read moreonly have to pay a yearly fee of $85 for a routine maintenance visit after the first year and no other charges (now apparently increased to $95.35). Now there are several other charges for warranty repairs (including diagnostic fees, parts shipping, and warranty paperwork processing). In our opinion this business is not honest and trustable. There is nothing in the 2 page extended warranty contract from the manufacturer about warranty processing or paperwork fees. Warranty parts and delivery of parts are free to the dealer from the distributor in Melbourne. There is nothing in the warranty about diagnostic charges. However a dealer is apparently free to impose any charges they like if the wish to gouge the customer. We paid $6833 for a 3 tone AC system with 12 year extended warranty parts and labor, Air care system must get a big commission for this price. One can only hope that the dealer who made a big profit selling the system would show some appreciation, and take care of the customer in the future.