My mother used this company for years. They are terrible. They were later and later in the season…read moreputting up same old dirty awning. My mother has since passed away and I spoke to them about removing the apparatus, they were going to charge an astronomical fee and suggested I leave it. It's hideous. They said to wait for the estate to settle for payment but I just received a letter saying they were going to turn into collections. Have tried to intact, they do not answer phone.

My 90-year old mother in law has used this company for the past 34 years for storing her awnings…read moreduring the winter and reinstalling them in the spring. However she has been complaining to me how each year it has taken longer and deeper into each spring before they come out. This year she has called and called and still with out success even though they have already cashed her check. She threatened to call the BBB but they were unmoved. There are two other competitors which I recommend you check out before using these folks.

If zero stars was an option i would rather give this assclown that. Came and fixed the blower on my…read morefireplace and it wasn't even the problem ​

Updated gas fireplace and remote. Prompt service, friendly, efficient, and knowledgeable.read more

These people and this business are awesome. We had an awning replaced by them-response time was…read moredecent - once the process was started, it went so smoothly! Project was done way ahead of time in a professional manner- Sue in the office was great! Ellis, the vice president of the company came and took measurements on time! The installation guys were on time and worked quick and efficiently! loved the whole experience! Who gets on time service and no issues in this world anymore????

The worst awning services ever.The first time they came they broke a planter and didn't say…read moreanything second time they cracked my window and wouldn't Stan behind it.Unreliable terrible service.unprofessional workers .

I recently closed on a house and since it was older I needed my windows replaced. I went with…read moreWindow World trying but I guess I shouldn't have. At first, things were going well since I was contacted not even 5 minutes after I sent in my information for a quote on their website, which I was impressed by. I booked an appointment for the quote and was expecting a representative at my house at 6pm on Monday (today) but after 30 minutes of waiting no one showed up. Called Window World, and was told that they don't know why he didn't show up so I was put on hold and after I was put back on, the man who answered the phone, Marty, said that my representative was already at the address and was talking to the customer already, he wasn't. Just to make sure I didn't get confused, I confirmed my address just in case but it was correct so that wasn't the issue. At this point, I was annoyed by the clear miscommunication on there end so I gave Marty a call back and told home that I would just go with someone else since I was on a time crunch to get this dine. He was very understanding and apologized, even though it probably wasn't his fault, but what this told me is that my time clearly wasn't important enough to them. If this is how the QUOTE was going, I couldn't imagine what the actual installation of the windows would have gone. So yeah, don't go with Window World.

Outstanding Customer Service: Working in service-oriented business's most of my life, and as a…read moreretired HR Director, I can say with confidence that Window World Youngstown stands on a solid foundation of excellent customer service. From the top (Patrick Moran) to management, the installation crew and administration, everyone was a pleasure to work with, and everyone worked hard in assuring that my 100-year-old 3 story home, with 20 new windows and new vinyl siding, looked good and functioned properly. As we all know, sometimes sh*it happens in life, and with an old crooked house one can expect some challenges along the way. The level of concern and effort to assure my satisfaction was and is what separates the good from the outstanding. Outstanding job Window World, Thank You.

If you have read any of my other reviews, you know i don't give out 5 stars lightly…read more Metropolitan was wonderful to work with through the entire process. Helpful, non pressure staff at their showroom. Our in home sales rep knew her products & was helpful in guiding our decisions. (We did a lot of research & saw many other products) Ordering and scheduling was a breeze. The installation was amazing. Entire house (21 windows) was done in 6 1/2 hours. We love these new Marvin Infinity Windows and would highly recommend family owned Metropolitan window company.

Is wonderful company. Wonderful windows. This was the…read moreeasiest company to work with. Top notch experienced crew came and installed my new windows without a hitch. I would only recommend Metropolitan. My old windows were Anderson, but it seems that they only want to make a sale anymore. Had quotes from both, and happy that I chose Metropolitan. Plus, they are beautiful!