To explain my experience I have uploaded some photos of my experience.
Graigh had been contracted to remove the existing lifting engineered wood in my townhome and replace it with new flooring due to issues with existing floor lifting. I trusted him to take care of this issue without me being onsite.
The original contract photo shows the first item estimated by Snovak flooring was to remove the existing floor.
This was never done by Graigh or his subcontractors. I arrived 4 days into the project to find new flooring being down directly parallel to the EXISTING floor with no underlayed padding. This was NEVER discussed with me once. Graigh did not return phone calls for over 24 hours and later said "I'm a busy man" as an excuse for not reaching out. He cited time as a conflict and that in his opinion nailing the existing engineered wood to the potentially faulty subfloor was the best alternative. As much as I appreciate the idea, this was never mentioned in over 4 days of work by Graigh once to me until I discovered it in person.
A photo of the quality of work with the shoe molding that was put back in place as finished work is attached. Also a photo of one of many new defective engineered wooden pieces placed. The final job unfortunately did not show interest in fine detail and quality.
Graigh was not on site at the completion of the project and had ZERO idea of the final status of the project. The final worksite was left filthy, the wooden floors covered in sawdust/debris and total disregard for a professionally clean working site. When the job was done, requiring over 4 hours vacuuming the main floor, garage, emptying the trash of wooden debris not cleared, cigarette butts, and mopping/cleaning counters throughout the home.
Based on my poor experience with the owner, unwillingness of the company to see how laying new floor on an existing problem is not what they had contractually agreed to and the owner's attempts to repeatedly collect FULL payment for a service not completed this is the best review possible. read more
