We had a great experience with Floor Coverings International - Cleveland South. We selected our…read moreflooring in the showroom with sales representative John, who was professional, knowledgeable, and excellent to work with. Communication was clear and consistent throughout the process, including coordination with both me and our Trade Pro insurance intermediary. The entire team was highly professional and very knowledgeable about the products and installation process. Scheduling was convenient and flexible thanks to service manager Nick, which made everything run smoothly. The installation crew was outstanding -- Daniel and Samuel were courteous, efficient, and delivered excellent workmanship. They kept the worksite clean, worked long hours, and made sure the job was completed on time. The finished result looks amazing. We would absolutely recommend this team and would use them again without hesitation.

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.

Five years ago, we had our home renovated by Anthony Slaubaugh. From the start, it was an easy and…read morewelcoming project. They worked with us to develop our plan, make our choices, and follow an explicit schedule to the date and time indicated. We were very impressed with all levels of professionalism. Every person who entered our home treated it and us with respect. They left areas clean & tidy and wore shoe covers when walking through areas needing to be worked in. They undertook a comprehensive renovation, completely transforming three major areas of our home. Thanks to their expertise, we now enjoy a new laundry room, two stunning bathrooms, and a bedroom with walkout access. Our home has been truly transformed, and we couldn't be happier. Fast-forward five years, and we had some plumbing issues. Devastated and worried, we called Anthony. They stand by their product! Within 30 minutes, they had someone fix everything at our home (even though we no longer had our warranty). I didn't know companies and people like this existed anymore. We are beyond grateful for the kindness, professionalism, and beautiful work that Anthony and his company have provided us.

My husband and I are planning to remodel our en suite bathroom. Slabaugh was the first company I…read morecontacted because I live nearby, and I had been following their work on Facebook. Although I was concerned that much of their work, though seemingly well done, was all very similar and somewhat generic (all gray and white), I know that's trendy now, and I figured I'd seek some reassurance that individual (and more creative) tastes could be accommodated. I spoke to the project manager who was responsive enough ... at first. He asked what I was looking for in a contractor and explained the process from design to installation. Everything sounded exactly like what we were looking for. And then ... I asked what the average cost for an en suite bath was. I had already done my research, which revealed that the average cost ranges from $18,000 to $25,000 (according to HomeAdvisor). Because of supply issues, I expected Slabaugh's answer to be a bit higher, but I certainly did not expect the project manager to quote a cost double that! He told me that I could expect to pay just under $60,000! I should also note that this estimate was provided without actually seeing the space. When I expressed surprise by this number, I was NOT provided with any explanation. I wasn't told that supply chain issues had increased the cost by 100% or that they used only top tier materials. There was no explanation about paying subcontractors or difficulty in finding qualified workers. Instead, I could almost hear the shrug over the phone as the project manager said, "Maybe we're not the right fit for you," a comment I found dismissive and condescending." Even so, I suggested that maybe my husband and I could stop by the showroom. I was thinking that perhaps I could get a more satisfactory explanation in person. That's when I found out that's it's only open four days a week until 5 and not at all on weekends. As someone who has a job, I explained that those times didn't work with my schedule. "People work," I said. "What do they do?" He silently shrugged again. "They take the time off." So, if you're looking to spend $20,000 more than you have to, if you want want to be dismissed and condescended to, if you want to adjust your schedule to the company you're hiring, then this might be the company for you. I, on the other hand, found a much more pleasant company with which to work, whose quote (after seeing the space) has come in at between $30,000 and $40,000. The company is still very local and has an amazing showroom. So far, they've been easy to work with and they treat me like I actually matter.

Fantastic experience. Jerry was our salesman and was awesome. Made us feel very comfortable, wasn't…read morepushy at all. But there when you needed him. Felt like a family member selling to us. My kind of salesman. Very knowledgeable. And the install was great. We've bought from Empire twice and this was a whole new, better experience. So professional. Love our carpet.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

The worst company I have ever dealt with concerning carpeting. First they installed poor carpeting…read morein a new built home that only lasted 3 months. (blamed Shaw) Warranty claim won, then they sent the wrong color carpeting for replacement and told us we would have to wait another 2 weeks with no compensation for all the prep work we had to preform and the carpet that their installers already removed.. All we received was the blame game everything was Shaw's fault even though they didn't check the carpeting when it arrived at their warehouse prior to sending the installers. I would advice if your contractor wants to use WCCV demand another company.

From the owner: About Us WCCV was established as a family-owned and operated business. We have been installing…read morefloors since 1954 and have installed quality flooring in more than 30,000 homes in Northeastern Ohio. We cater to hundreds of new construction home builders and property management companies as well as residential homeowners working on remodeling projects of their own. In 2017, WCCV joined Artisan Design Group (ADG), a national flooring company. This union gives us greater buying power that works for you, our valued customers! Today, we install more floors for more builders and property managers in Northeast Ohio than anyone else and specialize in all types of flooring. Our design centers are stocked with thousands of flooring choices and staffed with the most knowledgeable interior designers in the area. In addition to our builder services, we also replace the flooring in over 3000 apartments per year and have completed over 20 new construction multifamily projects in Northeastern Ohio.

Klassic Floors refinished a 712 sq ft area for $10.29 per square ft., not a good value. The floor…read morerefinishing experience resulted in additional expense and inconvenience to repair my antique front door. The floor looks nice but not worth the price or hassle with the crew.

Last year we decided to renovate our kitchen and get rid of a large amount of our carpeting and…read morehave hardwood floors installed. Our neighbors had a great deal of success with Klassic Flooring. After consulting with Sue from Klassic Flooring we knew we had made the right choice. Our new hardwood floors are beautiful and more importantly my wife who is very particular is extremely happy with the results. The Klassic Floor workers are professional, courteous, respectful and fastidious. We were so pleased with their workmanship that just last week we made the decision to replace more of our carpeting with hardwood floors. Again the results were amazing. Great job.

We're thrilled with our new flooring! We ended up going with luxury vinyl, and it looks amazing…read more The consultation was easy, and Dave was very patient throughout the process. The installation went very well. My only one very small complaint is that since we were having almost the whole house done, our home was practically unlivable for three days (and nights). The work flow was spread out among the house rather than completing each area separately. While I understand the idea behind this process, it made living in the house incredibly difficult for those three days. I would have preferred that at least the main living area be completed entirely so that in the evenings when the installers left, we could have some semblance of normality. It's really a small complaint though in what was otherwise a job well done.

I was rudely told that they did not want to take my flooring business because it was too much work…read moreand it took me too long to decide. I had water issues and had to wait until waterproofing was done before flooring could be done. Next Step was very put off that they quoted and brought me samples a couple times and it took me too long to award them business. Sorry...some things you can't control like timing. Poor customer service and poor responsiveness when I tried to connect just don't fly in this world of many other carpet options. Happy to take my business elsewhere where it is appreciated.

I am so happy with the ceiling repair and painting services I received! I would recommend for…read morefuture projects and will be calling them as well. We had a little bit of a family emergency during a scheduled time and they were quick to reschedule and very understanding! I appreciate the flexibility and communication!

Prompt. Efficient. Great job. Personable Will call again for…read moreanother project. Good value.

My experience with Empire started out wonderful with the salesman David Gibson, he was on time,…read moreprepared and was able to stay within our budget. Because we had other projects going on in our home he was able to get us the perfect date so the flooring project wouldn't interfere with the kitchen project. The floor installation took a dive, when the installer ran out of material and floor. A job that was promised to be completed took 5 months, reschedule, lack of material, poor installation, slow and to top it off the installer smell of Marijuana. Making a complaint was difficult, I kept putting in tickets for Empire to keep sending the same in installer and I could not cancel because the had already charge my card. I would NEVER recommend Empire to family or friends.

Got the old bait and switch. One day carpet in stock, next day carpet not in stock, the color we…read morewanted but we have a more expensive version that is your color Do not recommend at all!!!!