I recently had an awkward exchange with an employee at sunglass hut in the Richland mall. I'm a…read morefrequent flier as I find it easier to run to the mall and look at sunglasses in person.....since there are limited options for designer brands in Waco. I brought in a pair of Prada glasses that were badly cracked. I walked up to the counter and the girl was sitting down looking at a device. I stood for a moment and wondered if she might notice I was there. She looked up at me and asked me what I needed in a rude tone as if I was bothering her. I said I'm here for sunglasses. She said ok... like help with something orrr do you want to look at glasses. ... very condescending and terrible customer service right out of the gate! I told her about my problem with the damaged glasses and she was almost defensive like it was not a problem that she wanted to deal with. I told her the man that was here a couple of weeks ago told me I had a warranty and to bring in my glasses before it expires in July. She asked what the man looked like! As if she didn't believe me. As if that wasn't horrible enough she then questioned my story as if I made it up. We went back and forth for a couple of minutes and I felt like I was on the stand having to defend myself to this toxic individual! The entire experience was embarrassing and this girl gives the company a bad name. I left and walked away feeling like an idiot. Needless to say if I see her there I won't be buying any sunglasses. Run the other way people !!!! Ughhhh

They moved the Sunglass Hut inside Macy's. The girl running the Sunglass Hut kiosk inside was…read moreexceptionally friendly and helpful. She even helped me out with a great-looking style for my oddly shaped head. I don't know about the business it's self, but the girl at the kiosk definitely deserves all five stars.

Ordered some Ray Bans through here. Martin was really nice and helpful! Will definitely come back!read more

I'm a ray ban junky! I have bought at least 4 pairs of my sunglasses from here. The customer…read moreservice is great! They always have gone above and beyond to help me. If you need to buy a pair of glasses this would be the place to go.

After searching the internet I found the Ray Bands I was looking for with the best price . They…read morealso offer military discount which was a plus. Mary Ann was very courteous and helpful. Definitely recommend.

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Killeen Sunglass Hut at 2100 Sws Young Dr to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.

I never been there before but I know that it was right in the middle of that ice cream shop and…read moreStarbucks. I searched this store up to see what it was because it said for lease. I tried opening it but my mom said that it's closed permanently. I wondered why this store is closed for a reason. Maybe they just weren't making enough money or something else.

Like this place. Purchased my Burberry sunglasses here. Merry Christmas to me. The guy was…read moreknowledgeable and helpful.

Awesome selection...great team...even if I am a little biased. Service is next level...stop by…read moreanytime to try on new styles. Erika, Garrett, Nikayla, Traci, Tanner, Myself, Jaz, Kim, Marissa, and Chris will take great care of you each time. And you'll leave looking and feeling great!

Do NOT shop here. SCAM WARNING!!! Piss poor customer service. This place tells you that you can…read morereturn unused sunglasses, and when you do, they tell you they have scratches and can't be returned. However, I did not use the sunglasses. I purchased them on Dec 20th for a Christmas gift. The manager said, no problem, because its Christmas you will have extra time to return the glasses. Today, Jan 17th I go to return the glasses, which have been in the original packaging since purchased. The store clerk first tried to tell me it was too late to return them. I asked what is too late? She said well its almost been a month since you purchased these. Then she takes them and uses a grey cloth to "polish" the glasses and tells me they have scratches. When I ask her to show me so I could film it, she asks me to leave the store. I am so upset. Once I get home, I look them up and find that they want you contact the store first to resolve complaints. I called the phone number, but it was out of order. So I called the 2nd store located in the Outlet mall. I told the lady what happened and asked her for the mailing address of where to send a formal written complaint. The lady on the phone told me I was too agitated and that I could googIe it myself. She then hung up on me.

Ordered Raybans to be delivered to be delivered to my home address - they stated around 5 business…read moredays but will get confirmation if shipping. Didnt get any such confirmation - go back a week later to check status, they arent able to call customer service as they close at 5pm ET I get a call a few days later telling me my item is no longer available but they will refund me - not by the method which I paid but by a check sent snail mail and to allow 4 weeks - are you kidding me?! You will not get another cent from me