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Cool Breeze Heating and Air

5.0 (4 reviews)
Closed • 8:00 am - 5:00 pm

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ADT - Official Sales Center - ADT protection system tablet

ADT - Official Sales Center

(9 reviews)

We just bought a house and after a good experience with ADT growing up, I without a doubt went with…read moreADT for protection and solar. That was a mistake. For ADT protection: The salesman Dennis was pushy about me signing up for a referral program even when I stated I didn't want to. He also missed a huge window in my bathroom, right next to my daughter's room, that I am now responsible paying $200 to add a security sensor to (including an installation fee) which I would only have to pay maybe half the cost if he included it in his original install. When I brought it to his attention, he said he "doubts" his boss will discount anything for us even though he admitted he was the one who messed up. He said he would ask the boss if they could discount anything for us with the window alarm. Then he ghosted me for 3 months. Finally, he responded to my many texts and calls, as I desperately wanted that window protected, with "oh. I thought you didn't want to pay the full price. It will be $200 no discount." I then turned to ADT customer care for help, they gave me the runaround and never helped me either. So disappointing. ADT solar: the salesperson Youan promised me many times that we were "for sure" going to get a full $14,000 back on tax credit, guaranteed no matter our income. As long as we put the $14,000 within the first 18 months back into our solar loan, our payments will stay at $250. We even have footage of his promises, as we have a living room ring camera. We asked around with a few different tax preparers, and it turns out how much you get back is based on income. We don't qualify to get the full $14,000 this year, but rather will get it over the next few years, meaning our monthly payment for solar will go up to $350 unless we can come up with $14,000. I learned this a week before the solar install was supposed to happen. I called Youan and Ryan (his manager) and they basically told me Youan didn't know that, and oh well. They also told me to text them when I decide if we want to move forward or not. We took some time, got some other solar quotes, and decided to still move forward. Never heard a word back from either of them. Overall, ADT has great systems and does offer good to average deals in terms of price and added benefits. However, their sales people and customer service people are absolute liars and untrustworthy. Once they get your money, they are done. It is the worst.

They handle my alarm problem efficiently over the phone. They were very knowledgeable and very…read morepolite.

Cool Breeze Heating and Air - hvac - Updated October 2026

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