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    Colonial Marble & Granite - New Kitchen

    Colonial Marble & Granite

    2.1(344 reviews)
    5.0 mi
    $$

    My wife and I are putting in a new kitchen and we have been working with Colonial Marble on the…read moredesign. They are a family owned business which shows in the quality of their work. We were supported by a great staff from sales through install. Everything looks fantastic and the kitchen was installed on time. I will continue to refer them for any home projects.

    We purchased two onyx countertops from Colonial Marble & Granite in February 2026 and the…read moreexperience has been disappointing. After selecting our remnant, we were rushed into choosing our templates prior to the installation the following day. When I noticed a spot marked with a green X, I was assured it was a small hole that would be filled with epoxy and we would never notice it. We moved forward based on that assurance. When the counters were installed, we found 10 to 15 visibly mismatched epoxy repairs and a noticeable scratch. The one repair I had specifically asked about was the worst of all. A technician came out the following week, acknowledged the repairs didn't match, and admitted our salesperson should have disclosed them -- but suggested most predated Colonial's purchase of the stone, meaning we were sold a heavily repaired remnant with zero disclosure. What followed has been four months of inexcusable customer service. I called 3 to 5 times per week and almost never heard back. When I finally reached Wendy in management on April 2, 2026, she was unaware of key details and said she'd follow up with the service department. It is now June 1, 2026, and I have not received a single callback since. I want to be fair: the counters themselves are beautiful, and every service technician who came to our home was professional and exceptional. This is purely a failure of customer service at the management level. We live 45 minutes away and have busy lives, but we are now left with no choice but to drive there in person just to find someone willing to speak with us. We were prepared to give Colonial more of our business. Instead, we have been ignored for months over an issue that -- at least in part -- was clearly their responsibility. The lack of basic decency in returning a customer's call is something I never expected from a professional company. I would urge anyone considering Colonial Marble & Granite to think carefully before trusting them with a significant purchase.

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    Reico Kitchen & Bath

    Reico Kitchen & Bath

    4.0(6 reviews)
    4.8 mi
    $$$

    We hired Reico (and worked with Cindy) for a full kitchen redesign, and the most important element…read morewe asked for was an island that would seat five people comfortably, with storage on one end. We were extremely clear that the seating needed to be unobstructed--essentially, a counter-height table extension from the cabinets. The final design we approved included an apron, but no measurements were provided to explain how it would impact stool clearance. The rendering even showed five stools at the island, which gave us confidence that it would work as intended. Unfortunately, that was a huge mistake. Because of a poorly designed apron, it is physically impossible to fit standard counter-height stools under the island. The clearance is so low that no stool exists that both fits under the island and allows you to sit and eat comfortably. In other words, the centerpiece of our kitchen--the island seating--is a total failure. It is appalling that a professional kitchen designer would overlook such a basic and critical detail. We assumed we could trust her expertise, but that assumption has left us with an island that cannot function as designed and no reasonable options to fix it without a major renovation. If you are considering working with this company, be warned: do not assume the designer has considered the practical details. Double-check every measurement yourself, because we learned the hard way that they do not.

    Disappointing. After reading the reviews and browsing the website (especially the photos), I was…read moreexcited to begin a relationship for a successful project. My husband and I met with the designer (a great lady- big picture-oriented and practical) and her recommended contractor (a knowledgeable, detail-oriented guy who took the time to explain things), and we were excited. When we received the design and estimates, we did get a sticker-shock with respect to the markups of the costs. Based on our designer/contractor interactions, however, we were still considering Reico, even with the markups! But, the level of responsiveness dropped dramatically. Before we knew it, we were informed that our designer (the great lady) was "no longer with the company" and I now have all these spam-type calls from random people I don't know at Reico. Rude.

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    Cookware & More - kitchenandbath - Updated June 2026

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