I stopped in to see what they had to offer. The staff is knowledgeable, passionate, and delightful. I tried the Chai cookie aska the Taylor Swift . I was not expecting it to be amazing, I am a cookie snob and this is one of the best cookies I have ever had. I have been back several times just for this cookie. If you have never been you are doing yourself a disservice. read more

Cookies by Design - Taylor Swift - Bakeries Near Me - Overland Park, Kansas

Horrible! Zero stars- Ordered & prepaid 2 doz cookies for my daughter's baby shower. Went to pick them up & they had given them away to the wrong person! She showed me a pic of them as proof they were made- but had wrong colors on them! I asked for a refund but the ladies said they couldnt until the manager approved it- who was out of town! They said theyd remake them, ready in 3 hrs. I returned and they were boxed, wrapped w bow on them. I deconstructed all that, looked in one box, saw one cookie and thought it was ok until I opened all of them! Awful design, smeared frosting, melted to the plastic & completely unprofessional. Looked like a child did them. Photo below show what I asked for (& said they could do exact) and what I received. Went back to return cookies; wouldnt refund $, phones called to manager, never returned our calls, said he refunded our money but lied bc it didnt go thru our bank. Went back to store to find a sign on door that it was permanently closed. read more

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Excellent coustomer service. Especially a guy named Dan was attending me and he was friendly and knew his job well

If I could leave zero stars I would. The cookies I pre-ordered were overcooked and tasteless. The store smelled like homeless people were living there. When I attempted to reach a manager to complain, no calls were returned. When I contacted corporate, they told me they would relate my concerns to franchise ownership. That was over a month ago; never heard back from anyone. Don't know how this operation is still in business. read more

I ordered cookies to be delivered to an elderly friend today on her birthday. The delivery driver dumped the cookies on a porch 2 blocks over. I assume the delivery company is a separate entity but I would think they could utilize Google maps to find a correct address. Luckily my friend's neighbors are honest and she received them late this evening. Way too much money to spend on something delivered so sloppily. I have ordered from here for years but I won't again. read more

I was in the market for a specialty cookie basket but wanted to create my own theme rather than choosing one off of the website. I spoke to Michaela on the phone (I actually live in Denver the basket was just going to Overland Park) and she helped me through designing two cookie baskets along with shipping them to the correct addresses. I was so surprised at how easy it was having no idea before I called what I would need to do. Michaela was so patient, helpful, and friendly! I would 100% recommend cookies by design, their cookies are delicious! -Brenden read more

I can't believe this has been in business in Kansas City for 25 years...and I've never heard of it?!?!?!? Then again, I can because the product is a little random (they specialize in gift baskets of cookies). The packaging isn't your average gift basket either. The cookies are hand-decorated, usually with a theme, and somehow presented in a bouquet cookie basket (they're called "BouTrays"). They market these gems as "double-sided centerpieces" and the sentiment is nice and the shop smelled great (like a bakery making fresh goods - and it was in the middle of the day, past when normal baking is done) - but over my dead body would I pay $90 for a 12 cookie boutray. And for only $33 you can make a 4 bookie boutray (sarcasm)! The prices are ridiculous - but perhaps it's their secret to staying in business for 25 years - I don't know how they do it?! The cookie-options are endless though - Disney shapes and designs (Cinderella, Mickey and friends - it's all very detailed and exact) perfect for your boss, for your aunt, your grandfather, your sick friend - it's truly an unexpected gift. Although the sugar-cookie designs made for the boutrays aren't a cookie favorite - they also have classics like choc-chip, peanut butter, oatmeal raisin, snickerdoodle, white choc pecan macadamia nut, and something called a millionaire. The artistry behind these cookies is amazing - it's professional, not your humdrum cookie shop made by grandma. I suggest going to their website - the options are endless - cookies for every occasion - and some cookie cakes for all those occasions youjust can't escape without presenting some form of a cake! read more

Cookies by Design - Bakeries Near Me - Overland Park, Kansas

Leaving a 3. Very satisfied with the cookie cake that we ordered. My daughter LOVED IT. Not so impressed with the customer service. Emailed to ask about a cake and it's like they didn't even take the time to read my email before they responded with the "Please call for special orders." I literally just needed the question answered. When we went to pick up our cake the lady came from the back of the store. I stated I had a pickup and she placed it on the counter turned around and walked away. No thank you, no is everything okay. NOTHING. CUSTOMER SERVICE is a big deal and you definitely just lost me as a return customer. read more

Excellent customer service. Very accommodating. Perfect for special occasions. Best of all they will customize cookie - including the shape of the cookie along with design. Sadly, I didn't get a picture of the lovely baptism cookies they made. The crosses were exquisite! Highly recommend. The 4* is the taste was good, but not melt in mouth ... read more

I want to say thank you to Cookies by Design for making the football bouquet for my husband's birthday. It was absolutely beautiful. He was very surprised. Thank you for working with me at the last minute in getting the gift to him and on time. Special shout out to Nikki who work with me over the telephone in getting every detail that I ask for correct. Thank you again read more

A few years back I passed by and all I saw was cookies. I turned around and went in. Found out that it's mainly a store that designs gift baskets of cookie. That's all good, but I wanted to sample some product before I give away gifts. Who wants to give crappy food gifts? They didn't have much a choice is samples. All I remember is the few I did sample didn't not entice me to go back or order a basket. read more

Omg love love the cookies!! Red velvet a WINNER. I've been there two days in a row. The lady at the front was nice enough to hold me the last two Red Velvet cookies, after I called to see if there were more left.... awesome customer service read more

Cookies by Design - Omg cookies to die for - Bakeries Near Me - Overland Park, Kansas

My daughter delivered a Thanksgiving selection of decorated cookies and balloons to my front porch on Thanksgiving and I have rarely been so surprised and pleased in my life. My idea of heaven would be to have an assortment of their wonderful cookies for every holiday or event in the future. They have a customer for life! read more

The items I ordered were a gift for my daughter who is in your area on business. She really enjoyed the cookies and I appreciated the prompt service. I would definitely use your company again. Thanks for helping me wish my daughter a long distance Happy Birthday! read more

I called in an order for a party with only an hour's notice. The lady was very kind and helpful and said my order would be ready when I got there. Sure enough, I pull up, run in and it's ready with receipt waiting. It was in a nice box, the cookies looked and tasted great and the lady was smiling and friendly. I would go back and recommend to others. read more

Can't rate the cookies because I never ordered. I could not get past the terrible customer service. Rude and not helpful at all. By the looks of the other reviews there is one helpful and kind person and the other.....not so much! read more

Oh my God, did they do an amazing job on my cookie order. I gave vague instructions for a cookie bouquet for my friend's store opening. Cookies by Design hit a home run. And not just a regular home run, a Moustakas moon shot. On their own, they incorporated the company's logo and products into the cookies. I was blown away. (And So was my friend.) It was personalized to such an amazing degree and delivered on time. I can not recommend these guys enough. Thank you for such incredible work. read more

I had special requests for delivery (times/location) and they were willing to accommodate without blinking an eye. Recipients were overly pleased with the cookies they received. read more

The cookies are ALWAYS perfect and gorgeous. The arrangements always look just like the photos. I prefer Cookies by Design over sending flowers because with flowers the local florist tries to skimp by substituting lesser flowers or putting fewer flowers than what their website indicates. The floral arrangements are always a disappointment and flowers are SO expensive. I don't think they expect the buyer to ever see the arrangement and assume they can get away not providing what the customer paid for. Cookies by Design's arrangements have NEVER disappointed. Although they are as expensive as flowers, I have never ended up with 'buyers remorse' after sending one of your arrangements! And I have personally loved your cookies since the mid-90's - they are DELICIOUS!! read more

During the ordering process there is a box that you can check that states: "Have cookies delivered as early as possible." This was marked, yet cookies arrived at 4:45pm. The recipient was already gone for the day (leaves at 4:30pm) so they did not receive delivery on their 50th birthday. I'm not sure who would want something delivered this late in the day (they knew it was being delivered to a place of work), but it was incredibly inconvenient and will never be purchasing cookies again from this company. Only did 2 stars because the cookies at least made it there. read more

Cookies by Design is such a unique way to say thank you! If you want to stand out above the rest, be remembered, or simply let someone know that s/he deserves more than the traditional "thank you" note, then this is a sweet solution! With customizable options, you can tailor a cookie bouquet for many occasions. I appreciate the reliable quality and efficiency I've come to expect with every order. read more

The cookies were just like described and my Grandson loved them.

Their Gourmet cookies are huge, thick and quite good! Specialty is the sugar cookie bouquets which are absolutely monsterous and very good--a memorable flavor that will cause cravings! Smaller versions of the big ones are available and there was no hesitation to provide a sample. The possibilities of gifts baskets and bouquets seemed endless. Will definately become a regular for my weekly sweet fix and put in my file for gift options. read more

I have bought cookies by design many times. I use to love them. I recently ordered a batch and they made my daughter and I sick. When I called to talk to the owner, she was very rude. She started yelling at me and said that they were fresh. She said I was lying. I will not be going back there again. I was not looking for a refund but just wanted to let them know that something was wrong. She did not have to be so rude about it. read more