I have been going to this dental practice for approximately 15 years. I have absolutely no issues…read morewith the doctors or hygienists. Since Dr McCauley retired, there has been a complete change of staff. There is huge room for improvement in the office staff. I have a chronic medical condition where I often have to reschedule appointments. When I call to reschedule, I get an argument every time. This is not the only Dr office where I need to reschedule but it is the only one that acts as if I am doing it just to ruin their day. I believe it's the same woman and I regret not getting her name. The straw that broke the camel's back is when she told me that I needed to have respect for their practice. She shows not one shred of empathy. I have never been spoken to with such judgement and disrespect by anyone who is in a business of customer service. I will be trying another dentist because of her.

Dr. Dan McCauley was an excellent dentist and a credit to his profession…read more Unfortunately, he is retired now, and his daughter attempts to run his dental office.

Back Ground: I'm and 82 yr old retired emergency physician with limited income and poor dental…read morehealth, both due to neglect. My last contact with a dentist was 2012 for crown placement on implants. One of those crowns recently became loose - not off, just loose. No problem I thought. I'll just get it 'stuck back on.' Silly me. With my prior dentist 150 miles away, I called a number of local dentists, none willing to address the problem. ... I understand. Googling for help I encountered an "Emergency Dental" page which led me to Aspen Dental' and I got a same day appointment. Cool! The story begins: Arrival, registration, paper work, etc. all quick, fluid and easy. Office personnel, as well as all staff and doctor, friendly personable and (most important) smiling. Then assessment began with incredible 3-D imaging creating a manipulatable 3-D color image of my entire mouth. I mentioned my main concern with the aforementioned loose crown, and needn't IT be concentrated upon? The response was something to the effect of "no worries." Next X-rays. Not a specific X-ray of the offending implant/crown, but full mouth images. Enter the hygienist. Another extensive full mouth evaluation. By step 2 I was wondering, why all this? Last, the doctor who, after another thorough full mouth exam (with cursory attention to the offending crown), accompanied by show and tell with the aforementioned images, began to detail my problems: Extensive periodontal disease with accompanying bone loss, at least one (maybe more) cavities in need of filling, cracked teeth needing crowns, old/worn out gold crowns and bridges perhaps needing replacement, and one molar I was not even aware of completely decayed and needing extraction. Oh yes and, (paraphrasing) we can't deal with your implant/crown without knowing the exact type, and the bone loss may create a stability problem. I understand that too. A plan was developed to find out implant/crown info. Then go from there. But here's the kicker: I was then 'turned over' to Darcy, a very sweet girl, to check out. That went something like this. Estimated cost to complete all recommended treatment .... something in excess of $22,000 and something along the line of 'do you have dental insurance? "No," and 'how do you want to deal with this?' I replied all I wanted was my crown reset. She countered with some very amiable prodding along the lines of 'surely you want take care of your teeth because dental health is so connected with overall health,' as well as info that for a small (2 digits) fee a discount could be applied to the costs. And then, the very least that could be done would be the hygiene treatment and crown repair for $4,681.00 or absolute least of $2,254.00 for one quadrant hygiene and crown, because the periodontal treatment was necessary to assure stability of the implant. So, all these positive things to say about Mt Pleasant Aspen Dental: From front to back all office and professional staff, personable smiling, efficient and thorough and all diagnoses and recommendations accurate and well-meaning. And I received (2 1/2 hrs in clinic) a comprehensive dental assessment, including extensive imaging studies, for a total 1st visit charge of $29.00. Amazing! BUT Had I known 'up front' that my stated concern could not be addressed without more information, I would have declined the appointment and returned to my original dentist. And here's the real rub: Despite all the positive things I've had to say about Aspen and the receipt of multiple expensive services for a pittance, the appearance of extensive efforts to generate $22,000 worth of needed service is, at best, unseemly.

Worst Dental office experience EVER. Made appointment for just a Dental Cleaning ONLY. Explained…read moremy Insurance is limited so I ONLY want what's covered. 2 1/2 hours later, 5 tech/assistants and 3 different x-ray machines later and I was dismissed with out a cleaning. (the pre-explained and scheduled event). When I asked about my scheduled cleaning I was told Insurance only covers Clean Mouths and mine does not qualify for a Clean Mouth cleaning. DO NOT GO HERE AVOID WITH EXTREME CAUTION. WILL NOT BE BACK FOR SURE.

I have gone to the same dentist is Rockwall, for years. My wife came to Dr Nelson. Recently I had a…read moresituation that was outside of my dentist's wheelhouse, so he referred me to another Rockwall dentist. I decided to make the move to Dr Nelson. What a great decision. His staff was courteous and compassionate. They got me in quickly and Dr Nelson had the task of addressing a failed root canal from over 25 years ago. I was totally comfortable and the problem was solved. I found my new dental practice and recommend them to you.

From the moment you walk in the door you are greeted. I have anxiety from past trauma at a dentist…read moreand the quality of care is amazing. They really know how to take care of each individual. They make sure you are comfortable the whole way. I recommend both Dr. B. And Dr. Foster.

Another excellent adventure with Dr. Bean and his team at Complete Dental Care! From the initial…read morecontact with the front office staff, through the scheduling, preparation, and the actual procedure and follow-up, every aspect of the visit was efficient and relaxed. It is the reason that I am willing to make the five-hour round-trip drive to Greenville for dental care. One of the most frustrating aspects of getting old is dealing with compromised, failing teeth, and at 70 years, I've had my share. Whether due to injury, disease, or shoddy past care, if you are missing teeth or if it hurts to chew, it affects one of the great joys of life - eating! I've been a client of Dr. Bean for the past 3 or 4 years, and I can attest to the exceptionally high level of care that I receive from him and his well-tuned machine. Dr. Bean has assembled a very capable team. From the front-office staff, to the dental assistants and hygienists and associate dentists, the emphasis is on making the client comfortable, and making the visit as easy and efficient as possible. As soon as I plop down into the dreaded Chair, the emphasis is on making sure that I'm comfortable...I especially like the big, soft blankie that was offered. (Hey - I'm OLD, cut me some slack!) One thing that I really appreciate about the Good Doctor is his attention to my pain level. If I feel pain at any point during the procedure, I am to raise my left hand and let him know, and he just makes it better. (I have a pretty high pain tolerance, but when relief is just a hand-wave away, why suffer?) Dr. Bean is very good at explaining what he's about to do, and will explain it at the level of detail that you desire. The use of technology helps ensure that he and his team have a very good idea of the work that needs to be done, and allows them to plan and execute efficiently. It also helps the patient to visualize the process. Another aspect of the visit that I really appreciate is the level of education that is occurring during the procedure. Doc is continually communicating with his assistant(s), asking questions, explaining why he is doing something, asking gently probing questions, mentoring. Speaking with these folks afterward, they seem to genuinely appreciate the interaction, commenting on how it much they learn from him. One thing that really frustrates me about some dental encounters is when the doctor is feeling chatty, and asks "So, do you have any plans for this weekend?" - and then shoves both hands into my mouth up to the elbows...my reply comes out something like "Mmphv jmvumphh..." With Dr. Bean, if he asks a question, he lets you answer, asks follow-up if necessary, and then moves on. Follow-up contact after the procedure is great. Any meds were called in by the staff up front to ensure that you have time to pick them up at the pharmacy and have them on hand before the procedure. I always get at least one contact later in the day to make sure that my pain level is okay and that there are no issues or questions that need to be addressed. If the medications need to be adjusted, they take care of that. Dr. Bean and his team are a class act. They are pleasant, efficient, and their emphasis on patient care is excellent. I can't recommend them highly enough.

He is a great dentist. He explains what he is doing and why. If your child has question he is great…read moreabout explaining what he is doing in terms that they can understand. My kids love him. They are always happy to go see him and always leave with a smile. I would recommend him to anyone. Wish I would of had a dentist like him when I was a kid.

Best Dentist in Mount Pleasant TX, he always has a great attitude and staff is very accommodating.read more

I had a tooth filled with bondo which came out taking more of the tooth with it leaving hardly any…read more tooth at all. Doubted very seriously if it could be redone. Dr Sikes doubted if it could be saved but he went to work and patched it up like new and here three months later still holding up. I would not go anywhere else!