I have tried my best to be patient with this location, as we own a home in the area and try to support locally-owned and operated stores and restaurants (and we like the fact this is a Christian organization). I am also sensitive to the many challenges of running a business , especially a restaurant, as my grandfather was a chef. However, I also owned a food testing, safety and service business and can say this site would have failed my health inspection on today's visit.
The wait times have always been quite ridiculous, the orders often messed up, and the food portions keep getting smaller (my combo pack had 2 chicken tenders and 4 small onion rings). However, today I walked into absolute filth. Every single table was dirty from prior visitors (with spilt drinks, crumbs and even used napkins still on the table and on the floor). The bathroom garbage can was piled up and overflowing to the top of the sink. The toilet paper was unrolled and all over the floor. The garbage can at the fountain soda dispenser was piled up 3" above top of the can against the wall. Ice was piled several inches high from over dispensing, and was all colored from the various soda pops as folks tried to get their glass under the dispenser and above the piled up ice. Simply disgusting to the point where all those who were standing around waiting for their meals or hoping for a clean table were chatting about how gross it was.
Whoever owns this place PLEASE either get yourself on site (as most owner / operators of Chic-fil-A do - thus the reason they are very clean and efficient) to oversee the lack of work ethic by your team of young kids, or fire your manager and hire someone who will take your business and all that is at risk (eg: if you are closed by the health inspector, or the first customer who gets deathly ill and sues you) more seriously. I am posting photos of what I saw today and will hope that you are reading these posts and are equally appauled by what you see. This is robbing you of more revenue, creating unhappy customers, and is putting your business on the line. It is also not a good reflection of how a Christian business should run - focused on service, care, cleanliness, promptness, quality, etc... I know it is hard, but this is one aspect of business ownership that you do have 100 % control over. Manage the staff up to greatness, or manage them right out the door.... read more