Was on point with the order. You get what you get for a fast food place. Not bad at all

Nice staff. Pretty clean inside. Walking taco missing meat.. chicken sandwich tasted old.. quesadillas were okay. Can't screw up a banana milkshake I guess. Won't be visiting this location again. read more

Cook Out - Stale chicken sandwich - Hot Dogs Near Me - Glen Allen, Virginia

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so I ate half my tray and a whole box of fries before finding someone's hair in my food. looks like some guys beard hair or something. I'm pregnant and this is making me want to throw up I'm never coming back. yall need facial hair nets or something read more

Cook Out - Hair - Hot Dogs Near Me - Glen Allen, Virginia

What happened to Cook Out? The tiny "Large" cheddar burger tasted totally bland except for the awful, gummy cheddar cheese manufactured product on it. The fries never had a chance at crispy. Fryer oil too low, cause they were greasy and wilted. I got the "Polynesian" sauce which tasted like French dressing injected with vinegar the after taste of which I can't get rid of. Look, try your own food and be honest about the flavor profiles, the appearances, and your cooking processes. Then, text me back and tell me your food isnt rankorous. There ate 10 other places witin a half mile we can get better foor than Cook Out.​ read more

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Let me tell you that this is not the place to go when it's 2am and you've had a couple of drinks with your friends and you just happen to be craving a chilli hotdogs. The hotdogs was good but never will I ever go to Cookout again for a late night snack. read more

Good service but was disappointed the milk shake had no peanut taste at all. Hardly got any side nothing like the cookout in Mechanicsville. Quiet atmosphere read more

Cook Out - Chocolate peanut butter milkshake - Hot Dogs Near Me - Glen Allen, Virginia

what's the hate for? Food, pretty average. value, a steal. service, Michelle and Melissa, were great, fast and friendly behind the counter. It was a pretty nice atmosphere. And no curse words were said from the kitchen. yeah, good good. read more

The restaurant was very clean. The staff were pleasant but a little hard to understand and seemed impatient we did not know what to order on our first visit. The food was ok not bad but also not great. I would eat here again if someone wanted to go but I wouldn't pick it myself. read more

We have gone to several Cook Out restaurants in South Carolina and Virginia. We frequent the one in Fredericksburg now. We happened to be near this one and decided to stop. What a mistake. The young lady behind the counter rolled her eyes several times while we were ordered. I couldn't be sure if it was at us or someone in the back. Not a big deal- everyone has a bad day, right? However, after we sat down the chaos really started. The yelling from the kitchen- "what the h-ll!", "what the f----!", "shut up!", screaming noises. It just didn't stop the whole time we were there. It seems only juveniles were working today. We usually enjoy the Christian music- none was playing- maybe that would have helped. Also, having John 3:16 printed on your cups to have an employee yell, "hey, look- here comes your savior!" when an employee showed up to work isn't a great look. It was 4:41 on Sunday, July 21 if anyone cares to check cameras for the worst Cook Out experience we've ever had. read more

Before Covid this place gets 5 stars. Now, 1 star. It used to be ran well and the service was fast. Now, you are lucky to be in the drive thru line for less than 20 minutes past 6pm, not even kidding. Also, the quality of the food fell off hard. Food is bland compared to other cookouts and not worth the wait. I'm going to start driving to the location near Patterson and Parham now. Also, most of the employees at this location are rude and sound annoyed to serve you. Bottom line, this place needs new management BAD. read more

It's been a while since I had Cook Out so I was rather excited to grab some food from there after a long night out. The trays were still a good price but the portions are a lot smaller than I remember! I got a chicken sandwich with onion rings and fries with Cajun seasoning. I only got like 3-4 small onion rings and they were kinda burnt. The fries were doused with so much Cajun seasoning that I choked on it several times before I gave up eating it. The chicken sandwich was pretty small as well. I'm not sure if the quality went down or they're just not as good as I remembered. I most likely won't be back, I'll gladly pay a little more for better quality and portions! read more

I set my own self up, lol. New meaning to small burger. They should be ashamed. Let me just cook for the next couple of days. Smh. The rest of my meal was good, proportioned and hot. read more

Cook Out - That's the patty. - Hot Dogs Near Me - Glen Allen, Virginia

One of the best burgers I have ever tasted, It really did taste like it had just come off "my" BBQ. Excellent value for money. Try one of their shakes as well. Will definitely return on our next trip. read more

Cook Out - outside - Hot Dogs Near Me - Glen Allen, Virginia

Prices are high for food, food quantity & quality is below average, the service can be good half the time, the ambiance is bland.

Wow! I have never heard of this chain before and after hearing about a specific seasonal milkshake I wanted to give them a try. This particular location offered service with a smile and the patience of a saint while they waited for me to navigate the huge menu! The "plates" are an exceptional value and even getting the small one I was unable to finish my glutinous selection of burger, corn dog and onion rings...but the star here was the shake. Watermelon milk shake!!! It was a taste of heaven with real watermelon blended into sweet vanilla cream. Location was clean and very cool! read more

I'm an 80 year old woman and sometimes getting words out at a drive through can be difficult. Thankfully, there was a very nice young fellow named Jacob that was very patient with me and helped me figure things out. Thank you cookout and Jacob. Psalms 16:9 read more

I like this Cook Out so much better than any other locations I've been to. There is a drive thru (as usual) but they also have a very open and spacious dining area inside, where you can place your order as well. We went late night (which is what Cook Out was meant for, right?), and there was no line. That was a first for us! The staff was so friendly and patient, as it took us about a minute or two to decide what we wanted. I'm not sure if it was the fact that the staff was friendlier, or the whole restaurant as a whole looked cleaner; but the food even tasted better to me. So glad they made a location out in Short Pump. read more

Finished some Christmas shopping and stopped to get something to eat here for the long drive home. I got to the entree after finishing the sides only to realize how light it felt compared to what it was supposed to be. I take a look between the buns to see I was given a regular cheeseburger instead of the big double I ordered. Incredibly disappointing. I was already 15 minutes down the road so it would've been highly inconvenient for me to turn around just to have them fix the order. :( read more

Cook Out - I have no clue how they got ranch wrap out of chicken quesadilla!!!! And water NEVER came out of my mouth &never received 1! - Hot Dogs Near Me - Glen Allen, Virginia

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The food was good but it was super expensive. The servings were small and they packed the drinks with crushed ice so we got very little liquid to drink. One burger and one hot dog with drinks and fries cost $19.00. The burger tasted good but it was very small. The hot dog was no bigger than a regular pre-packaged hot dog. Neither was worth $9. I haven't seen a restaurant pack their drinks with crushed ice in decades. It's an easy way for them to pump up their profits. Which adds insult to injury when you consider what they're charging for the food. Especially when you know that drinks are the highest profit margin items on the menu to begin with. Based purely on taste, they were better than the other generic burger joints. But the prices are way too high. The sizes are too small. And stuffing the drinks is a cheap trick and a shady way to do business. If you haven't been there before and are still considering trying them out, look at the menu online before getting into the drive through. The menu board was confusing and poorly laid out. read more

Definitely a great, and long awaited, addition to Short Pump! No longer do we have to travel to Patterson Ave or elsewhere for a Cookout Tray. To have only been open for a few months, this location is pretty well run from my perspective. The food is also delicious! Hands down the best deal is the Cookout Tray for 5 bucks. Choose from Chicken Wraps, chicken nuggets, burgers and more. There's a combination to suit just about every taste. Cookout is also known for their delicious milkshakes. Get one flavor or multiple...so many to choose from. You'll definitely leave satisfied. As far as service, the staff is always polite when I visit (weekdays and weekends). Drive-thru usually moves at a reasonable pace. Most Cookouts have two drive thrus...but those locations are typically much smaller without a dining room. So for now, the one drive thru is sufficient for Short Pump patrons. read more

Cook Out is a great place for a quick bite to eat. They have great milkshakes in lots of flavors and very delicious. This location has seating inside and a drive thru. They're inexpensive and has something for everyone. This one of my grandmother's favorite places to get a burger. read more

Cook Out - Hot Dogs Near Me - Glen Allen, Virginia

Alyssa was very kind and gave great service. She handled our big order very well and her customer service was the best i've ever had at a fast food restaurant. read more

We placed a drive-through order around 12:45 today for 3 burgers, 3 fries, and 2 shakes. It's 1:10 and we are just on our way home. After placing a drive-thru order, we were asked to pull into a parking spot and wait for our food. We did. After waiting more than a reasonable amount of time, we went inside to inquire about our order. When we walked in, they asked if we'd left without our food? We said no, we were waiting in the exact spot they'd asked us to - just like the person in front of us and behind us (who were still waiting) - and provided our order number. The gentleman came right back out with our very cold food... and no apologies or offers to make it right. Additionally, we called the 1-866-number on their site and after explaining to a customer service agent our issue, she put us on hold for 10 minutes and then we were just disconnected. We will call customer service again, but we will not return to Cook Out. read more

Kierstin is AMAZING. This woman deserves to be promoted and run this whole place. She is the reason this place runs so smoothly. She is smart, organized, and quick on her feet. Shes always fixing everyones screw ups and makes sure everything is perfect for each customer. GOD FORBID there is something wrong, she is so polite and fixes it immediately and handles things as they should be. She works Thursday-Sunday and these are the only days I will come. I have never had a single issue with anything as long as she is here when I come. She makes sure all my food is in my bag and every sauce I need is there. She has taken her time to get to know me and my family and the things we like. Every single store needs a Kierstin. read more

Food is never flavored, texture is always off and it just taste overall like bad food.

My double cheeseburger and onion rings were good. My husband ordered the beef and chicken quesadilla and he said it was the worst quesadilla he'd ever eaten. I swear there was only a tiny tiny bit of meat of them. read more

Cook Out is great. All the Cook Out stores I've ever been to have been pretty exceptional, but more recently, they've started building actual restaurants instead of just offering the traditional walk up window. While I certainly don't mind a good meal on the curb (which takes me back to my first ever Cook Out experience in Boone, NC, right outside of ASU), having a booth is just as pleasant. The staff here are very cordial, and every visit has been a nice one. I'm the kind of person who likes to converse with the staff, find new recommendations and never settle for "the usual," and these people know their stuff. Great prices, great use of the old seafood restaurant, and DIRT CHEAP prices. You can get a lot for a little, but these folks have lot to give. Easy A, like Emma Stone. read more

I would literally die for this place. If i was told they were going to bulldoze it i would chain myself to the door like a environmental activist. The food is good everytime and i mean everytime. I wish i could experience the delight of a chicken tender tray with cajun fries and cheese bites paired with the amazing ranch and a large cheer wine. Boy i'm dreaming of it now. read more

Slow. Slow. Slow. Did I say slow. Not worth the wait. They serve about one car every 5 minutes. If I could have gotten out of line. I would have. But once you are in line. You cannot get out. I now know better. Just wanted to warn other people. read more

This was probably by the far the best cookout that I've been to. I've probably been to every single cookout in the metro Richmond area. Customer service was great, ALL the food was fresh and not just some of it. Extremely short wait times. This cookout definitely gets it right. I would definitely revisit this one if I'm in the area again, or I might just go out of my way to revisit this one again. Who knows. But I'll be back. read more

i was feeling like getting myself a nice milkshake around 12:30 at night so in hop in my 2022 f350 diesel and go and since my trucks long asf bc i got a longbed i went to the second lane. once there i wait to order but no one was there, i waited a good while and drove foward already pissed off bc the line was long and now bc they didnt take my order i go to the window to tell them that they didn't take my order and they hit me with the "you cant order thru the window sir " said a white blonde guy but the rest if the coworkers were willing to take my order this teen denied my order even tho it was only one item. read more

Cook Out - a pickup truck parked in a gas station - Hot Dogs Near Me - Glen Allen, Virginia

Love the atmospheric pressure. The workers are polite. The soy oil was to die for. I enjoyed it

It's nice to see Cook Out take the opportunity to open a location in Short Pump. Especially since Short Pump has a decent night life scene. Until this Cook Out opened, the only late night options were Taco Bell, Wendy's, and Silver diner. And to my knowledge, Cook Out now holds the title for staying open the latest. If you haven't been to Cook Out before, the menu is quite large. But with the exception of their milkshakes, the food is definitely not gonna win any awards. The quality is ok. But what makes Cook Out so great is that you get a lot for your money. I've heard people refer to it as budget food and late night drunk food. But however you wanna put it, one cannot argue that it's the best bang for the buck when it comes to fast food in the area. Don't let my three star rating fool you, this place definitely serves a purpose! And lastly unlike some of the other locations, this Cook Out is huge and also has the option of dining in. read more

Cook Out is always a decent late night option when you're hungry. Their food is always somewhat fresh and tastes decent. My favorite thing about Cook Out is definitely how inexpensive it is, you could walk in there with $10 and walk out with a ton of food. It's a great bang for your buck kind of place. This is also definitely my most visited Cook Out and the staff is fairly nice. It's a decent spot for some late night food and an inexpensive meal. read more

Our first visit to this Cook Out and we were served by Christian! What a hard worker! The line was almost out the door and he maintained his composure taking orders and getting orders out. Once the line was gone, Christian was out cleaning tables and replenishing napkins, straws and drinks! I was really impressed with his work ethic and this kind of work needs to be recognized! read more

Went through drive-thru on 7/12 at 7:45pm and could see 5 or 6 employees from my car. Only 1 was wearing a mask, and even that was not worn correctly with his nose outside of mask. Ridiculous that no one was abiding by safety regulations and no manager there to enforce it. Stay away from Cookout if you're worried about getting sick. I already reported this to VDH and reached out to Cookout directly. read more

Heidi Matthews the manager super rude because I asked about my order. I ordered in front of about 20 high schoolers. I waited almost 10 minutes. Heidi Matthews, the manager got upset and told me not to raise my voice and speak to her rudely because I asked about my order. She told me she was waiting on the shake. Heidi then asked if I wanted the food. I said "Why would I want the food if the shake isn't ready?" I plan to call corporate. No need to be rude. read more

The worst customer service at any location. They just don't seem to get customer service at all and the employees I came in contact with obviously did not want to be there at all. I have personally never reviewed any restaurant but after this bad of an experience I had to. Wow is the word of the day now. read more

The food is great, the people are courteous but they have never gotten the order right. We have been there in many occasions and always have to check the bag and have the correct it before we pull away from the window. They should be trained to repeat the order back to reduce the errors. read more

Well today's visit wasn't great, staff was nice, but we ordered and waited 30 minutes for one Cook-Out tray and about 10 families that came in after us got our food before us. Food was lukewarm, and the milkshake was melted. No ketchup in the self service area, had to wait 5 more minutes in line to get some. Then all the tables were disgusting. Love cookout, but today was just bad. read more