THEIVES!! THEY STEAL FROM YOUR LOVED ONES. Be warned, please. I had been out of state when my grandma passed away, and when I returned I asked the funeral director if they had her belongings; Tim's response was "only her diamond heart pendant necklace and two wedding bands." The diamond heart pendant was the last gift my mom gave to my grandmother before my mom passed away, and my grandmother wore her mom's wedding band as well as her own, so it was a family heirloom. My grandmother put the diamond necklace on the day of my mom's funeral, and in 20 years she NEVER took it off - not to shower, not to garden in the backyard. So I asked Tim to give her jewelry to me, but he said it was buried with her. After many attempts to retrieve it, Susan finally called me to admit that my gram's jewelry was NOT buried with her, and that she would mail it to me - but she did NOT mail me the diamond heart or the two bands, only a gold chain necklace. So Tim told me what my gram was wearing, but they KEPT IT. I am absolutely heartbroken, because it was so special to my gram and was something my mom bought. I attached a photo of the necklace to my review on Google (https://goo.gl/maps/TnMLN5JLUANqsksXA), so if you are in the Torrington area and see this at a pawn shop or someone selling it, PLEASE PLEASE let me know. Thank you. read more