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Cook Children's Pediatrics Willow Park

3.8 (10 reviews)
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Child Plus Pediatric Health & Wellness

Child Plus Pediatric Health & Wellness

4.0(16 reviews)
18.8 mi•Far Northwest

I want to start by saying we chose this pediatrician because of the great reviews. There have been…read morea handful of times my daughter has had a fever and the office does a good job getting us in quickly. I have had good experiences with Dr Davis, however Dr V is the reason for my negative experience and bad review. My daughter is 14 months old about two months ago I took her in for a fever. She was checked out and told it was an upper respiratory infection, just take Tylenol. That night her temperature got to 103.6 with Tylenol and we took her to the ER where we found out she had a double ear infection. One day of antibiotics and she was better. Two weeks ago she had a fever again and I told them she recently had the ear infections, maybe it was that? Again we were told by this pediatrician that she had an upper respiratory infection after they examined her at 9am. By 1pm she was inconsolable so I took her to Cooks Children's Urgent Care where they confirmed she had a double ear infection AGAIN. I called the clinic to notify them, two weeks later they have never called me back. Needless to say we will be changing pediatricians.

Would not recommend to anyone. Unfortunately I didn't have a great experience here. With it being…read moremy very first time visiting this office I was more than expecting a warm welcome. Within minutes I could tell the lady at the front desk wasn't thrilled to be at work. The nurse that called us back and took my child's measurements couldn't have been more cold and stand offish. Zero eye contact, zero small talk, zero interaction with my child (the patient!). Dr Hiatt was the only light I saw in that building. She was great with my child and seemed genuinely happy to be seeing us. The next nurse was just as uninterested as the other two gals in the office. Parents already have stress around taking their children to the doctors, the last thing we want is to feel unwanted and like an inconvenience. Customer service is beyond important, especially in the pediatric world.

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Cook Children's Pediatrics Willow Park - pediatricians - Updated May 2026

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