For context, I had a post partum nanny/ newborn specialist through the inner workings of asking around since it's like some secret society connecting with a good one (they are booked out months in advance). I had one for 8 weeks and about a week before my last week I had depression/anxiety with the thought of having to take care of a baby all night! I found this agency through a Google search--- my insurance covered about a week and I used FSA/DCFSA to cover 2 more weeks --- total of 3 weeks of service . This is also a pleasant surprise since usually when you do hire one on your own, they don't take insurance! My experience from start to finish: Yuri, messaged me the next day from my inquiry. Understood my situation to find someone to start in the next 10 days and my budget of 5k FSA/DCFSA with insurance --- this got me 3 weeks of weekdays! She told me last minute requests unlikely to get an English speaker which I was ok with because my previous one barely spoke English (also didn't use the translation app but we made it work-- but she was very experienced and jsut led the way). Yuri gave me a profile and we set up a virtual interview. The thing about using an "agency" they should vet these people so you don't really need to do intense interviewing so my interview was really about my expectations. I was already 8 weeks postpartum so I told my live in doula I want focus on infant care so I can relax/recover. I got one profile and honestly she seemed very nice. It said she had 3 years experience, had some Asain doula certificate (you can verify online too at some website), and during the interview she said she worked with over 30 families in the last year (Yuri translates the interview but like the 30 families in a year doesn't really add up but I got the gist she has experience). After you accept and sign the contract, contact is pretty easy through text with the agency. When Yangfang Li arrived she showed ID so you know it's her and lets you check her luggage. Then you basically go to the market together so she can buy groceries to cook you food. Chinese food is stir fry and I didn't know what she could cook and I didn't want to think about what I wanted to eat (trying to minimize mental load for recovery). She sort of finessed something the first week and afterwards I gave feedback what I like/don't like -- so if you don't have a Doula for long you might not get to that phase as some starts aren't perfect. I told her I want simple quick dishes so she can mainly focus on the baby. She was efficient -- cooked and cleaned usually within 90 minutes. She made 3 dishes at my request (see photos)- soup, veggie, meat - you can request noodles more or rice more (I found this out later, as I was like I want to eat mainly noodles). She made beef buns and a lot right before she left so I could have some in the fridge/freezer for later. My previous one also did laundry, baby bottles, more house chores but I didn't need that as much since I wanted more focus on infant care - it's like pick what you want them to do so I was ok with this. yanfang Li did fold the clothes and could do the laundry but I was ok doing part of it. Infant care though- she was great. All babies are different so I told her I want pace feeding (trying to get this baby on the breast instead of bottle). At first she did the upright pace feeding but then receptive to changing to horizontal. He wasn't a sleepy newborn so he was going through some nipple aversion and she was receptive toward undistracted drowsy feedings. She also put him to sleep pretty well with the rocking chair but she could also walk with him--- some of the older ladies don't that much. She gave the CUTEST baby massage when putting on his lotion after showers and I took a video for memories but it was a baby spa experience. Overall she took care of him very well which was my priority. My previous newborn specialist took care of me more since I was freshly post partum which I'm sure if that's the experience I wanted I could find -- ie, focus on breast feeding (breast massage, lactating foods/meals, etc), personal massages, helping with hair wash, sitz bath for post partum hemorrhoids , etc -- so if that's what you're looking for would jsut be specific during your interview and set expectations. Overall I've been recommending to people to def use their doula insurance here! If I could do it again, I would still hire my other newborn specialist but also this one for infant care later. read more

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After spending over $50,000 on postpartum care with Cooings, our newborn ultimately ended up in the emergency room after our caregiver repeatedly prepared infant formula incorrectly for five consecutive nights. Looking back, this was not an isolated mistake--it reflected a pattern of poor judgment, inadequate training, and lack of accountability. We chose Cooings because it positioned itself as a premium postpartum care provider, We believed the premium price reflected experienced caregivers, strong safety standards, and responsive customer support. The doula was featured as top doula on cooings website with premature experiences. However cooings told us in wechat right before the service that she doesn't have experience for premature. I breastfed during the day while the doula handled overnight formula feeds. Five days after the doula started, our baby became noticeably sleepier. We raised our concerns two or three times, but were repeatedly reassured that this was normal. On the fifth night, I happened to stay awake and watched the formula being prepared. I discovered the doula had been mixing one scoop of formula with only 30 mL of water instead of the manufacturer's required 60 mL. Despite our instructions and the manufacturer's directions printed on the formula container, this continued for five consecutive nights. As soon as we consulted our pediatrician, we rushed our baby to the emergency room at 2:00 a.m. on April 25. Watching our newborn undergo blood draws and multiple medical evaluations was one of the most frightening experiences of our lives. We informed Cooings immediately after the ER visit. Following such a serious newborn safety incident, we expected empathy, a thorough investigation, and clear communication. Instead, the only immediate response we received was a single "Go for it" delightful emoji, followed by a statement that the issue would be discussed with the doula. We never received any meaningful follow-up regarding the investigation or corrective actions. Instead, Cooings continued urging us to pay the deposit for a contract extension and warned that a late fee would apply if we did not pay immediately, even though we were still waiting for any meaningful response regarding the safety incident we had reported. We immediately stopped allowing the doula to prepare bottles or feed our baby. Unfortunately, additional safety concerns followed. We found our baby left unsecured in the Stokke newborn seat without the safety harness fastened. On another occasion, we found the doula asleep in a nursing chair while holding our baby, with our baby's face pressed downward against her chest. Around May 1, I developed a plugged duct. The doula offered therapeutic breast massage despite not holding any relevant certification. The procedure was extremely painful. My symptoms worsened, and on May 4 I developed a high fever, visited urgent care, and was diagnosed with mastitis requiring a 10-day course of antibiotics. While I cannot say the massage caused the mastitis, the experience raised serious concerns about performing therapeutic procedures without appropriate qualifications. Throughout the remainder of the service, we continued to observe poor service quality. Postpartum meals were prepared only occasionally. During the day, our baby was often placed in the crib with music playing while the doula rested. When our baby cried while she was eating, she often finished her meal first and relied on us to comfort him. Looking back, what disappointed us most was not a single mistake. It was the repeated safety concerns, poor communication, lack of accountability, and the complete absence of meaningful follow-up after our newborn was sent to the emergency room. Based on our experience, we cannot recommend Cooings to families seeking postpartum or newborn care. Update 10/2026: they ignore BBB complaints and delete wechat group. read more

Cooings Doula Care - Doulas Near Me - Irvine, California

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I loved working with Cooings Doula Care. I live in the SF Bay Area and have Kaiser insurance. Cooings made it super easy to use my doula benefits. They were warm and professional. I happen to not be Asian and they tailored me and my baby's care to what worked for us. The doula they matched us with, Lya, was incredible. She was on-time every day, warm, sweet and super helpful. Wonderful language skills and as an added bonus she tolerates our very needy and anxious dog really well. I would highly recommend them! read more

WARNING TO NEW PARENTS: Please be extremely careful with Cooing Doula. Our actual experience was completely different from the glowing five-star reviews online. After dealing with Cooing personally, I seriously question whether those reviews accurately reflect what families actually experience once the contract is signed and the service begins. The biggest problem was not just poor service, throughout the process, we were repeatedly given information that turned out to be untrue or inconsistent. The doula we signed a contract for never showed up. Cooing kept giving us different excuses and explanations, but we were never able to verify or even contact the original doula. Then they sent a very young, inexperienced replacement who admitted that we were her very first client. She lacked basic newborn care knowledge and meaningful postpartum experience, yet Cooing still sent her to care for our newborn. We gave Cooing multiple opportunities to fix the situation. Instead, they continued recommending doulas who did not meet the experience and qualifications we had been promised. When we finally asked for our money back, Cooing refused to refund us. We felt deceived from beginning to end. And this is exactly why I seriously question the overwhelmingly positive reviews online. The Cooing described in those reviews was absolutely not the Cooing we experienced. New parents: do not trust the star rating alone. Verify the actual doula's identity, experience, qualifications, and references before paying. Newborn's safety is too important to rely on promises that may not be kept. read more

I miss my doula Susanna! She speaks English, is so kind, and took such good care of me and my family for the first 2 weeks postpartum. She didn't let me lift a finger! She cooks amazing traditional healing food and drinks, gave me foot bath and neck massage every night. I've learned so much from her like how to bathe baby with no fuss and to make the date teas. I didn't get PPD this time and it's because i was nurtured well. Negative 1star because the company is bad with communication and for 8k you would think the concierge would be more efficient. Also, plan on buying tons of fresh food for the doula to cook. This is a very expensive pp confinement treatment and really should be covered by insurance. read more

I was dissatisfied with the doula they provided and requested a refund for the unused hours. On multiple occasions, the representative verbally confirmed (even implied in the text message) that the remaining unused hours were refundable. However, they are now refusing to issue a refund. So you have to be aware that even if you want to cancel their service, you will lose the money or forced to use their services. We later discovered that our baby's eyes were forcibly covered with gauze, and the baby was then pushed backward until he fell over. My baby doesn't like pacifiers, so he usually won't take one. The doula forced it into his mouth and kept it there by holding his head like in the picture so he doesn't pull it out... he was less than a month old... They said these did not rise to the level of "unprofessional behavior" to their standard so refused to provide the refund. If the r refund was only available when we are able to prove that the doula behavior was "unprofessional" to their standard, they should have said that before. But the representative (evelyn) previously confirmed that they can provide the refund if we give it a try and do not like the service. So basically they lied. They said they will provide a replacement but how do I trust them when they think the previous doula's handling of our baby was okay to their standard. IOverall, this company has not been trustworthy or transparent, and I would not recommend their services. read more

Cooings Doula Care - Doulas Near Me - Irvine, California

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I am so grateful for Yongyan Bella's support during my postpartum recovery. From the moment she started working with our family, she was caring, knowledgeable, and attentive to both my needs and my baby's needs. One of the highlights of Bella's care was the amazing food she prepared. Every meal was delicious, nourishing, and thoughtfully made to support postpartum healing and recovery. Having healthy, home-cooked meals during those early weeks made such a difference and allowed me to focus more on resting and caring for my newborn. I highly recommend Bella to any family looking for a postpartum doula. Her dedication, kindness, and exceptional care made my postpartum experience much smoother and more enjoyable. read more

Cooings Doula Care - Doulas Near Me - Irvine, California

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Learnt about Cooings from an instagram ad.. I reached out to the team who set up a video call for me to learn more about their program. Me and my husband connected with their cordinator and she was great in explaining things and her presentation. We learnt that as a next step we get to connect with potential night doulas or live in Nannies. We had mentioned that we want someone who is bilingual at the very least - English speaking. Evelyn mentioned that some folks know how to speak English and others use translation apps (this won't work for us because imagine in your postpartum phase and having to communicate via app about your baby needs etc). Due to being in my 38+ week, I wanted things to move fast in terms of selecting a doula. We have been interviewing quite a few at this time. Next day we got 3 profiles, one was bilingual, other two were not. We decided to interview the one which was bilingual. It took two days to get a confirmation if this doula was available for an interview. We met Dan (doula) for a video call and she seemed nice and could speak well. We confirmed with her availability for the next week and she said she is fully available. We were content after our call. Now comes the weird part. We msged Evelyn that we liked the doula and are ready to proceed with her within 1 hr of our interview and we were awaiting her response. We didn't hear anything from the doula the next day, and then again nothing until EOD next day. Finally Evelyn msged us that the doula will not be available because she is anticipating an emergency. This was a big disappointment and a huge waste of our time. If there were not enough English or bilingual speaking doulas then we should have informed about it sooner. Second, the doula who we interviewed 'confirmed' her availability with us and then suddenly is anticipating an emergency. Nature of an emergency is such that it happens suddenly and you can't really anticipate it so it seems a bit dicey to me. Overall I felt this was a huge waste of time for us - the presentation Cooings provided was great but the follow through on an actual doula that meets your needs has a long way to go and is a big question mark. I don't have much confidence in them at this point. read more

5 stars for exceptional service! I was surprised to find out my health insurance covered 5 days of 24/7 live-in care with a postpartum doula. Veronica was my point of contact/consultant that helped make everything possible. She worked hard to find me a doula I was happy with and was very responsive with all my questions. My doula, Yurong, was absolutely amazing. I was initially skeptical of having a stranger live with me for 5 days but she surpassed all my expectations. Yurong gave me tips on taking care of a newborn, tips only an experienced doula/mother would know. She cooked 3 delicious meals a day and kept our kitchen area clean. She took the night shift and soothed baby during cries. Yurong was on top of it - she sprung out of bed at the first sign of fussiness and soothed baby until she was ready to feed. The first 5 days with a newborn is rough but Yurong made it much easier for us. She's so genuinely caring and sweet, I cried when she left. I would recommend Cooings without hesitation to anyone looking for a postpartum doula. read more

I had a great experience with Cooings. I just said goodbye to my Doula and wish that she could stay longer. At first, my husband was suspicious about having somebody with us all the time. But through our interaction with cooings team and also our doula, he was amazed, especially by the meals our doula made. I want to send a special shout out to my consultant, who was warm and quick and always answer my questions. We used some fertility benefits, and our consultant was really sophisticated about reimbursement and guide us through the process. Really love their concept about comprehensive support, and honestly do not know how I would do without my doula and Cooings. read more

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Hiring a postpartum doula from Cooings was truly one of the best decisions I made as a new mother. In my culture, the first month after giving birth--known as 坐月子(confinement) is all about rest, healing, and bonding with your baby, while slowly adjusting to life as a parent. My doula, Annie, made my postpartum journey in the most supportive and gentle way. From the very beginning, Annie cared for my baby with so much love and attention, giving me the space to rest and recover. She also made sure I was nourished physically and emotionally--cooking healthy postpartum meals tailored specifically to my body's needs. Beyond that, she became my biggest emotional supporter (aside from my husband!). As a first-time mom navigating breastfeeding, I was worried about not producing enough milk. Annie reminded me that a happy and relaxed mom is key to a good supply. And she made sure I laughed every single day. We had so many joyful moments, chatting and laughing together, which makes me miss those days so much after she left What I appreciated most was how Annie always respected our parenting choices while gently offering guidance based on her experience. I never felt judged or overwhelmed (only supported). She also taught us how to bathe our baby and even gave her a soothing massage to help with gas. Fast forward our baby is now 10 months old, and my husband still bathes her the way Annie taught him (he's a pro now!). During the 26 days she stayed with us, I felt completely safe, seen, and cared for. Even after her service period ended, Annie came back to visit us a few times, because we told her how much we missed her home cooking! She knew how hard it was to find time to eat with a newborn, so she made us big batches of dumplings and froze them for later. That kind of thoughtfulness meant the world to us. Throughout the entire experience, the Cooings team was also incredibly responsive and supportive. Anytime I had a question, whether about baby care, breastfeeding, or postpartum recovery, they were just a message away. If you're an expecting parent looking for postpartum support, I can't recommend Cooings enough. it's an investment in your well-being, confidence, and peace of mind as a new family. read more

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My doula is sooo wonderful. Each day with her is such a treat. Was a bit skeptical at first but my consultant was really supportive and responsive, answered my questions very promptly. My doula was open-minded and respectful. She even created a special place for me for hair washing. She took such good care of me and is well experienced with breastfeeding and taking care of the baby. Highly recommend and would definitely use the service for my second. read more

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During my postpartum recovery, I felt weak and anxious, but my Cooings Care doula not only cooked wonderfully, she also cared for me like family. Her meals were nutritious, delicious, and made me look forward to every bite. Most importantly, she adjusted the menu based on my and my baby's needs, helping me with breastfeeding. Within a week, I was feeding successfully and my baby was always satisfied. I'm so thankful for her professionalism and kindness! read more

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Expensive service. The doula was professional but the service took more than 30% out of my pocket into their own revenue. I'd rather have a transparent pricing structure. read more

We were lucky to have Yang as our doula. She was calm, professional, and took amazing care of both mom and baby. Our baby had some gas and latching issues, and Yang handled everything with patience and skill. She also cooked great meals every day and helped us around the house, a huge help for a new dad like me. Her presence made those early days so much less stressful. We're truly grateful for everything she did. read more

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Great postpartum nanny service. Professional and knowledgeable. Props to Gina. She has been a great help to us. She took good care of our baby. And she has taught us a lot about baby care and tricks. I would highly recommend her to anyone that wants a nanny that would take care of their baby like her own. read more

I hired a doula from Cooings Doula Care for 42 days in San Diego, and it was an amazing experience! She not only provided excellent postpartum care but also cooked delicious, healthy meals for the whole family. Thanks to her nutritious meals and thoughtful support, I recovered quickly, regained my pre-pregnancy shape, and my baby was well cared for and very calm at night. I couldn't have asked for better care -- highly recommend! read more

Cooings Doula Care - Doulas Near Me - Irvine, California

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At the time, I urgently needed to switch postpartum doulas. After understanding my situation, the company quickly arranged interviews with two candidates. Both of them were excellent, and it was a tough choice to pick just one. The doula we chose has been wonderful with our baby--professional, caring, and responsible. Communication has also been smooth, which really helped reduce our anxiety as first-time parents. All the doulas they recommend are certified by formal U.S. organizations and also bring traditional childcare experience from China. This blend of Western standards and Chinese practices made our experience incredibly comfortable. We also applied for our company's doula reimbursement program, and they were extremely helpful and attentive in guiding us through the application process. read more

I used my Carrot benefits to hire my doula-Wang from Cooings Care, and the entire process wasvery smooth. Cooings fully supports Carrot benefits and made the reimbursement process very easy -- they were very helpful throughout. Wang iskind and respectful of my preferences. She truly loves babies and has great childcare skills. Her help with nighttime care was especially valuable. Highly recommend! read more