We used Castlewall in our last two homes, we wanted to stay with a local business. However, they…read moresold us a new doorbell that has had so many problems. They have come a few times to fix it, but now we can not get ahold of anyone. I emailed Patty on 3/25, then again on 4/3. She never responded. My husband emailed her on 4/10 at 9:49p and she responded at 9:53p. I guess you have to be a male to get a response. Patty, we enjoyed your company for many many years, but the last 3 years have been extremely frustrating. Also, I will attach my first email where I am asking for help.

We've been with Castlewall since our move downtown in 2013. They are truly a customer oriented…read morebusiness. Our inside camera wouldn't connect and Andrew worked with us remotely and when we still couldn't get it to work, he came out the next afternoon. When it still wouldn't connect, we decided to get a new camera (technology moves nowadays at lightning speed and six years is positively antique anymore). He had it up and running in no time. Thanks again for being a great company with great techs and terrific service.

We moved into a house that had a contract with FE Moran. Not only were we heavily pressured by FE…read moreMoran to sign a contract as well, we were pressured by the previous homeowners. Apparently if we were to sign, the previous homeowners wouldn't be charged cancellation fees (which I've heard are not cheap). FE Moran texted relentlessly and when asked for a brochure of services offered, I was sent a shiny marketing page that had no information about their services. Not a fan. The previous homeowners maintained the security service our first month in the house. The steam from our shower set off the fire alarm. We shut the alarm off within 30 seconds. Nevertheless FE Moran gives us a call. I asked to cancel the call to the fire dept but the woman said that due to "martial law" they can't do that. Martial law has nothing to do with alarm systems. Pressure sales tactics, little information on the services provided, and no knowledge of the laws governing their business. Solid 1 star.

John the installer was very professional and explaned what he was doing and how to use the security…read moresystem. I would hope that all my future tradesmen installers will be on the same level as I got from John...

Called and got a same-day appointment to have some ethernet cable run from our router to our living…read moreroom. They use CAT-6 cabling at a minimum which is a little more expensive. I would have appreciate the option to use CAT-5 to lower the cost but aside from that David was very profession and gave a very accurate estimate of the time and cost. He worked efficiently, cleaned up after the work was done, tested everything, and i've been satisfied with the work done. I will probably use them again in the future when I plan to install a ubiquiti network system.

Called David for a last-minute job where another crew didn't quite finish their work and he was…read moreavailable after hours for a very reasonable fee. Worked fast, talked through options as the mounting places weren't ideal, tested every run, and even installed my AP and camera for me (threw my back out and getting on ladders is aggravating atm). Quality guy running a quality business, couldn't be happier with the result and am looking forward to using them for more branches in this area!

After reaching out to several companies (including the big box store who sold the equipment) to…read morecomparison shop based upon : * Quality * Price * Availability Guardian Media was the best! The team came prepared with all tools required to complete the job, they were punctual, professional and respectful of our home. We will use GMS again and give our recommendation to anyone with any audio/visual/media needs.

I didn't actually get to work with Guardian Media Systems, so I can't comment on how well they…read moredeliver their services. However, I did spend a lot of time working through a proposal with them and were impressed with their professionalism and expertise. I'm writing this review as advice for anyone soliciting quotes - at a minimum, check out what these guys have to offer... it's definitely worth your time speaking with them.

We recently bought a new home and called Technology Interiors to mount the TV's that we purchased…read morefrom their company. There were five TV's in total and they sent three people who were at our house from 9:30-1:45, with an hour break (so, under 4 hours). They did the job. Communication was nonexistent prior to leaving, aside from telling me that they needed to adjust the invoice, and when I asked if they had my email and phone number, the attitude started (eye roll and sigh, while flipping the papers to me and telling me that he "didn't have a pen, so he didn't know what to tell me." Additionally, when I asked about the theater system, he told me there was nothing they could do and I would have to figure it out myself. Not impressive. Then the bill for $2500 was sent to my email, which seemed a bit high. After writing a nice email simply asking why the cost was so high, this was the response (see below). Apparently, they are in a league of their own...but only in pricing, and not in courtesy or communication. I want to note that we purchased all but one TV from them and have had numerous appointments in between for help and they were always glad to attend to them (again, not the most personable people, but that I can live with). All of this I could stomach, and the recent bill I could live with, but the email below is the most arrogant, rude, condescending communication I have read in a long time. So no, Nate and Co. -- you aren't "trunk slammers" or other "lowly companies". My father was a "trunk slammer" and he had a Master's Degree, but loved working with his hands and was the most detail oriented, courteous person I've ever met. Then I will also remind you that you wrote this email to a Marine who is 100% disabled and REALLY knows what it is like to "slam trunks". I would only recommend this company to people who don't care about their finances -- not the "little people" who, despite their income level or status, pay attention to detailed billing. Oh, and Nate, I have duel Master's Degree, have run several successful businesses, and I still remember how to speak to my customers. They pay my bills and I actually appreciate their business. I am clearly not you.

I had Nathan come out to a new home that I purchased to give me an estimate on a home theater and…read moreentertainment system in my basement. After the in home consultation, I never heard from anyone ever again. I emailed them, called them, and could never get ahold of anyone that could provide an estimate or help at all. I would recommend using someone else.

The company who had our alarms and camera system was bought out by . I never signed a contract…read more guys. It was on a month-to-month basis. We sold the building and they claimed I signed a contract that I had to give them 30 days notice plus they would charge an additional 30 days after that billing cycle. When we canceled the contract, we were only one week into the billing cycle and they for that month plus an additional month. Pretty practices. Glad I'll never have to deal with them again.

We are about a month into our service. Shalena was amazing to work with. She responded quickly and…read moreanswered all of my questions. I even had an issue with some of the contract language that the owner addressed personally. Dustin did a great job with the installation. Overall, our service has been great and their pricing was great compared to competitors.