They are the gold standard to which you should compare plumbers. Prompt and communicative, they…read moreshow up when promised and call to keep you informed. They leave the campsite as they found it, so no worries about fixing the fix. Smart in their suggested solution, they can guide you to the best choice for your needs. They are my default choice for plumbing.

Faucet stopped delivering hot water. Blockage from old solder deposits had accumulated in the line…read more Shown the large chunks extracted from original construction, replaced line and resolved problem efficiently. I do recommend this contractor.

Needed an outdoor spigot fixed along with shut off valve. Ty was professional and completed the…read morework quickly and cleanly! Will call them again when I need more projects completed !

Ty was lovely and fixed our stuck drain very well. He was kind and respectful, jelly to explain…read moreeverything, what my options were and what my options weren't. Did a thorough job. I will be happy to call them back!

The gentleman I talked to was very pleasant and very helpful and when he found out that the problem…read morewe were having was with a commercial toilet list that had just been installed he was saying that's not the type of work that he does and he gave me a recommendation to somebody and he was very helpful and I would recommend calling him and at least checking out his service.

Great comms, quick scheduling, on time and great work. Will be my go to plumber. Thanks!read more

I am a licensed Realtor and my client was needing some plumbing work done to the main drain line…read moreand some other additional repairs in order to pass an occupancy inspection. We were under a very tight time crunch and Brice and his team came out immediately to assess the work, submitted an estimate same day and came back out two days later to complete the work. Permits also had to be pulled which added to the stress in timeline but Express Services Plumbing was exactly what their name stands for and does impeccable work. The staff and technicians were extremely professional and the repairs were very reasonably priced. They will be my plumbing goto recommendation from now on. Thank you!

I was looking for a plumber to fix an actively leaking sink. It was leaking into the cabinet upon…read morewhich the sink sits. I chose to contact Express Services for it's 40 minute guarantee response, and it's willingness to handle off hour work. The issue is that the "office" was closed around 3:30pm. Surprising. I left a detailed message and have not received a reply as of 18 hours later. I called twice and noticed that while they were not "open", they prominently advised callers of an "emergency" number where presumably you pay emergency service pricing. In short they did not respond to my call so I got no service. I don't have good feelings about this place.

All went well with the service and technician, no issues or concerns. Jared was friendly,…read moreconsiderate and competent. The only reason I didn't give 5 stars is because I feel the price charged for what was done was very high. A simple kitchen line was cleaned from the stack test tee (clean-out) in the basement. Technician Jared was on site for an hour or less. The price was $475. Luckily I had a coupon for $55 off to bring it down to $420...

They were very responsive. They came out the same day, to assess the work, and finished it the next…read moreday. Sergio was respectful and to his time to explain everything. Great service!

The plumber, Michael, was very personable. Pricing seemed a little high but we didn't shop it…read more The real issue was that we were told "around 11:00" and he called and came out at 4:00. We understand emergencies, but it would have been nice to get an update earlier.

We needed an emergency plumber for the faucet in our bathtub and I received prompt messages, clear…read moreupdates, and the work was very clean and done well! I will definitely use them again for additional plumbing needs.

What an amazing service! I truly am impressed by the care and professionalism of this team. I am…read morehandling the trust of a friend of mine (from out of the state of Missouri), who recently passed away from cancer. His home was reported to have an outside water leak and because of that the water was shut off by American Water. We also had concerns about the septic and sewer lines. I called Roto-Rooter. Bryan was sent over right away. He scoped the drainage system and found part of the system was previously replaced in the recent past put part of the sewer steel drains had rusted away requiring immediate replacement. Also, we noticed that the water heater was close to 40 years old was not in good working condition. Bryan and the manager Jeremy immediately went to work and gave me a quote for the jobs. They started the job right away and did a beautiful, clean job with the help of their plumbing crew Ivan and Shawn. In the meantime, Tiffany from Roto-Rooter was investigating the issue of the water leak with the county and American water in order to determine if this was part of a replacement program by the county or American water. She went above and beyond the call of duty in order to assist me with this matter. She realized that with me not living in St. Louis I needed all of the help I could get. Ultimately, Shawn from Roto-Rooter was able to resume the water supply to the house, realizing that there was no water leak. Even though the water leak was reported by another plumbing group in St. Louis. Thanks to the efforts of this team of professionals We had the sewer pipes replaced, new gas water heater installed and no repair to the incoming water was needed. I am truly appreciative of the great job, the help and information the entire team provided. I feel I received a great value for the services provided. The entire team starting with Tiffany, Bryan, Jeremy, Ivan, Shawn and Chris (who provided me with mindful additional detailed consultation), have my greatest appreciation. I would highly recommend them for any plumbing job. Great human beings. Keep up the good work.

I've had my lines cabled numerous times in the past 30 years. My tech quoted me $580!!!!!!!!!!!…read more Which included an enzyme treatment. Not worth 100 bucks. The most anyone was quoting me was 260. Once I said no he got all the way down to 375. Which was still over priced. I will NEVER use Roto Rooter again. Felt totally taken advantage of.

I had classic air care at our home today I just want to say the tech Russ was so nice knowledgeable…read moreand did an excellent job on our furnace and central air the people I spoke with on the phone so nice and so polite highly recommended this place they Rock!!!!

Writing I want to recognize that the technician who came out…read moredid quality work, was professional, and seemed genuinely uncomfortable that I was being charged for this repair. He was courteous, explained the issue, and did what he could to help. My frustration is not with him. My concern is with management/customer service. When my furnace was installed in 2023, I was told there was an issue with the flue. I believed it had been addressed at that time. When a new water heater was installed recently, it could not be turned on because the flue still had a hole and had to be repaired immediately. I was then charged around $1,000 for the repair, including time spent locating hard-to-find 5-inch pipe at the hourly service rate. I do not feel prior work or communication was handled fairly, and I'm disappointed that no goodwill or warranty consideration was offered. Again, the field technician did a good job and treated me respectfully. My low rating reflects dissatisfaction with company policy, communication, and how this situation was handled--not the technician himself.

I started a yelp project and requested several quotes. One was from this business…read more Communication was great however they wanted to come to my home without me there texted to leave door unlocked or a key for them and they would send me an invoice. I was not given a price and I have never met this person. When I declined services due to these things I received "You want me to drive 45 mins spend 1-2 hrs testing the systems for free?" Brandon kept going on and on being demeaning, disrespectful and unprofessional. I was very hostile. I explained further I am not interested due to the cost as I would like to get several quotes and several I have spoken to do not charge a fee. To improve I think this company should meet with homeowners first not try to gain access to their home without them present and be transparent with pricing.

Highly recommend. A+++ I came home Friday evening to an…read moreissue with our AC unit that was not properly cooling our home. I contacted Brandon at Airmerica and he graciously came to our home within an hour of contacting him. He assessed our unit quickly and professionally (bad capacitor and a bad wire) and promptly had our unit back up and running within a short time. I was impressed by his knowledge of AC systems, his honesty, and willingness to educate me through each step of the repair process. He also thoroughly checked the unit inside and gave recommendations to keep it running efficiently. The price was reasonable and there was no after-hours diagnostic fee that most companies charge. I highly recommend Brandon and will use his services in the future, as well as refer him to family and friends.

They finished our water heater COULD NOT be more pleased!…read more From helping us set up spire, to open communication, perfect clean up and so friendly!

They pretty much saved my ass and my drywall. Third plumber to the rescue to completely re-do…read moreanother plumber's terrible work and he got out there within 2 days. Ken was very responsive to me, communicated with my tile guy, and did great work. Granted, the whole thing made my $100k bathroom gut a $102k bathroom gut but at least it's done now, and quickly. Totally should have just used them from the beginning.