They're not interested in customer service. They're just interested in you buying the flooring…read more There is no follow up and they don't really tell you any information regarding their products. Save yourself some $$$.*

I went in to purchase all new flooring, I found what I wanted and was told they would put my name…read moreon it and hold it for me. I went back to get it and was told they sold it to someone else! DO NOT TRUST THIS STORE, they lie. Thanks for nothing Ron and Bob. I hope you go out of business.

A true artist, craftsman and perfectionist! Dominic gave a free estetiate, arrived on time, worked…read morediligently and focused! This was the second installation for me having Dominic install flooring in my home. The first was a lamination my bathroom and this time acacia wood flooring in my family room! Dominic's crew worked as hard as he did! I have a curved firewood hearth and Dominic shaped each wood piece individually to perfection! He is a master in his craft and highly recommend him to install! His communication was direct and easy to understand and visualize the goal. No hidden costs or add-ons.

Dominick Russo, flooring contractor is excellent! We went through a local (Grants Pass) flooring…read morecompany. While the flooring company lacked a lot on professionalism, Dominick and his crew made up for it. They were on time, quick, professional, and very easy to work with. Dominick's experience in laying floors paid off big time with us and he went above and beyond when we encountered a small troublesome spot in our bathroom. He took it all in stride and made sure that the spot was stable so we could move forward with the completion of our new floor. His crew were all hard working, quick, and proficient at their jobs. Their friendly customer service was great as well. If you are going to have any kind of flooring done, I totally recommend Dominick Russo and his crew to do the installation.

Saleswoman very helpful. She signed me up for credit card that has no interest for a year. Also has…read morea contractor to install laminate flooring who takes credit card.

Last month we purchased a home in Grants Pass which was built in 1904 and renovated about thirty…read moreyears ago. Overall, the house has been well maintained, but the 600+ square foot front room was considerably out of flat and wall-to-wall carpeted. I called Lippert's, knowing they are in the carpet business, to ask about a referral to someone who could pull up the carpet and see if maybe it was covering an original hardwood floor that could be refinished. It turned out that they deal in all types of flooring, not just carpets, and - long story short - they had a crew out within a few days, removed and disposed of the carpet and pad, and exposed the undulating floor, which was an inch out of flat in areas. After advising us of our options, we agreed to have the floor flattened, a combination of grinding down high spots and building up low areas. As of today we have a beautiful new Canadian maple hardwood floor with no noticeable deviation from being perfectly flat. The entire project, from first contact to completion, has taken about three weeks, and it cost no more than recarpeting. We can highly recommend Lippert's Stephanie and the father/son craftsmen Andre and Isaac. These guys know their business and kept our best interests top-of-mind, their suggestions were spot-on!

Caleb, Abe and Jonathan did an excellent job with our new carpeting. Removed old carpet and pad,…read moremoved furniture, and laid new pad and carpeting for 2 bedrooms, our family room, a hallway and stairs, each with their own degree of complexity. Cleaned up well as they worked and after the job was done. Plus, these fellows were truly nice gentlemen. We recommend them! We purchased the StainMaster carpeting from Lowes, and Burvyn was the contractor Lowes contracted with.

Robert Flack and his crew are outstanding. The beauty and artistry of his work is astonishing. I…read morehighly recommend this wonderful craftsman and his company.

I had both a refinish and extended hardwood flooring into two other rooms. Robert's crew did an…read moreoutstanding job of laying the new floor and refinishing the old floor to match perfectly. They were totally professional in doing their tasks. They will do my two bedrooms in March.

Mark did an excellent job refinishing our hardwood floors! He was able to flatten warped boards…read morefrom a water leak and fill gaps a previous installer left. The color and sheen match the rest of the flooring nicely. Gave us good advice on products to use to keep the floor in great shape. Plus he is a really nice guy.

Mark arrived on time, worked hard all day and was very accommodating when our schedules changed a…read morebit. He even worked to complete the project when he hurt his back sanding my floor! Hard worker. He is very detailed, which is what you want for this type of work. The end product was amazing...

Run Away! Don't walk from this Ace Think clearly as you read his own words-later…read moreverbatim--before you make......ANY! commitment . In normal circumstances, be fair to and trust your contractor; keep your eyes on him until proven However, if you trust Tile Stone Ace, your loss may be similar to our loss, $18,000. Lesson #1 Never make a "deposit" that exceeds $1000. It is called Deposit but think of it as an unaccountable, unsecured cash loan You are not a bank. You have no idea of where that money goes Years ago my pool contractor on a Monday berated me for 10% down arrived Friday in a crew cab, tricked out, 1-ton dually--odometer 500 miles--and advised a delay: two buddies and son were leaving for 9 days. They had elk tags for Colorado. At Tile Stone we put down 100% for materials Ace was to supply. Plus 50 % his estimate of labor. He was entrusted with mare than $8000 day 1. Lesson # 2. Insist on a written contract. All liscened contractors are trained by the state. Every contractor knows the law obligates them to give you a contract that minimumaly is the state approved form. Most contactors wont tell you this. Why? The contract gives you greater ability to solve disputes. It allows contators to insert in fine print items prohibited by law. And it appears authoritaties don't care. Lesson #3. Incentize total completion and satisfaction. Large projects can require performance bonds. But these are expensive and incentivize cutting corners. So stick with with 10% down and 85% at completion. Retain the 5% for the entire duration of any warranty. Escrow This money as a good faith gesture. Lesson #4. We spent months locating some Amarone stone imported from Brazil and paid another contractor $4500 for this. We transferred this to Ace and entrusted him with another $4500. Did we ask to be named as additional insured on his plolicy? No. Did we ask His bank provide a prommisory note? No? Well our rock disappeared under the most implauible of stories. Amarone is its name and it may well be in a home in southern oregon--just not ours. What would say of me if I "accidentally " damaged a tuck left in my drive way. Which is more righteous: 1) immediately call him to advise him, discuss with him alternatves for repair and who pays. Insurance follows the vehicle so he calls insurance and we agree what I pay the body shop. Or 2) I never tell The Owner what happened. . Instead I shop around among junk yards for the cheapest bed and fenders. I instruct my staff to remove the new black parts and install a junk brown bed and fenders and spray can paint tjese to black. Tell my staff if they say nothing or your fired. And only AFTER Onwer calls to say "where the hell is my new truck?" Hang up and 3 hours later send an email that says your truck is beautiful, all my fscebook friends have liked my paint job and I knew it best to not disturb you by making any phone calls. Isn't 1 how all of us would have behaved?? Ace at Tile Stone chose 2. *Fiduciary responsibilty is by custom and law implictnin every contract--Ace totally failed us. *Custom and law required Ace to inform us. His weeks long silence was a deliberate deception. Law calls this Fraud. *During his period of silence, his employees were in our home for measuring. We are certain the employees were able to speak. . We heard nothing about the fairy tale explanation that would be proffered after installation of the wrong rock. What better explains this 1) they also forgot 2) they too totally believed they protected us by silence and freely chose to participate 3)duress was applied sufficient to assure the communications blackout. Would a reasonable person say "Yup, 1 is compellinly logical? The Law says 2 and 3 are conspiracy. Which is more logical of the two? To shorten a long story--- ZERO Amarone made to our home. I believe our slab is in another's home. The only question is who paid and how much? an off-the-books cash deal of $4000; or "appraised at $5000, $1500 freight and $500 to fix damage $7000 please." Did he call his insurer? No. And refused to do so. Those pesky adjusters expect real proof not some half-baked story asserting superior and pure motive therefore all Ace's actions are righteous. All others' questions and contrary opinions are automatically invalid. His "great replacement" a stone called gabbro, the most abundant rock on earth. It had been stored stupidly by someone somewhere out of doors, in the rain. The absorbed water turning iron into rust. Discoloring yellows and oranges everywhere and their growth will continue. Wholesale $0 est. Oh, the Ceasarstone? Only 2 of 3 cut. Slqb 3 disappeared with no credit. $1750 gone

These guys did a great job and their prices were lower than the competition. They've got a really…read morewide selection of stone. Scheduling was no problem. The team that installed our quartz countertops and backsplash were super professional. Would recommend.

Been dealing with Austin, and it has been a great experience! Prices seem fair and they are…read morehelpful from the get go! Give them a chance!

Nicole is great. Knowledgeable, Personable and Professional. Nicole listened to our flooring…read moreinterests and made recommendations that we're evaluating. Excellent customer care & support.