Crooked. I reserved 3 nights at Quality inn for October 2025. I called corporate office listed on…read moretransaction to cancel entire stay on May 14, 2025. Quality Inn billed my credit card for $150.60 on October 8. I called corporate office again and they said they could not fix the problem, but the hotel would be able to credit their error. I called Quality Inn manager who said to call corporate as they couldn't credit the error. My friends stayed there and had to leave because they had roaches in their room, filthy sheets, and poor service.

So clean, beautiful place. Lobby is great, I wish I had taken a picture of it. Microwave, fridge,…read moretv and tv remote, and all the appliances work. Staff is very friendly and helpful. Barbara was great, she look up lumber places for us. We bought a house in Virginia and looking for the local businesses. Absolutely recommend it.

We loved staying here. The place is cozy and comfortable. The staff tries very hard to make you…read morefeel welcomed and assist you in any way they can. I loved their creative breakfast menus as well. Our bed was super comfortable and I would stay there again for sure!

This was a wonderful place. We came to see our nephew receive his white coat at Lincoln Memorial…read moreand this location was PERFECT. The staff could not have been more wonderful, the rooms were comfortable and provided what each person needed in our party. The breakfast was OMG!!! This is a gem and just surrounded by so much walkable beauty. Lots of opportunity to shop locally and to explore a very beautiful part of the country. I also appreciate the care they provided to my 80+ year old mom when she just wanted to sit on the porch- they made sure she was comfortable and even helped her get on the internet when she couldn't figure it out. The best hospitality EVER!

Horrible experience, worst motel I have ever stayed in the Hilton Chain…read more Checked in OK. First night ok. Next morning used toilet and spilled coffee several places on the bed. Went out and came back later with family. We all came to my room. The room had been supposedly be cleaned. Immediately saw the sheets were not changed even though the bed was made. Went into bathroom and saw toilet had not been cleaned. I called front desk and was told n one there to correct the issues. I was offered the opportunity to come and get new linens and stuff to do changing and cleaning myself. The next morning I called the front desk and ask for late checkout. I at the time was a gold member but Diamond now. As a perk late checkout is allowed. At 11AM a knock on the door and I told I was late checkout. At 11:25AM was told either I vacate the room by 12:00 or I will be charged for another night. Unreal, I filed a complaint with Hilton and so far received no nothing. I advise avoid this place if you expect quality services and respect.

Stay here stay here stay here! This hotel is new and nice and clean and I had a great nights sleep!…read moreI decided on this hotel after seeing a concert in Knoxville and not wanting to deal with the traffic there. It isn't too far off I-40 and worth the drive because other hotels in the area aren't as nice and are more expensive. I 100% recommend! I'd stay here again in a heartbeat. Breakfast is included as well.

Thank You for the welcoming attitude. I would like to say that this location was worth the stop and…read morethe fella Bryce at the front desk was warm and extremely welcoming not only to us but to all that engaged him. He's definitely a keeper..!!! Ps we also had a nice chat while on the road and because of his warm and engaging attitude we drove the extra way to stop here and we are glad we did ....!!! Thanks again for the hospitality....

Great rooms and value! The room and hotel were exceptionally clean. The gym was stocked with…read moredumbbells from 5 to 50 lb and several cardio machines. The pool was was on the smaller side but big enough. We stayed during the week so it was never crowded. We had a king bed suite room that included a pull out couch. We loved the extra space for our toddler to romp and roam after a long day of driving. The bed was comfortable and included several pillows of all comfort levels. The walk in shower didn't leak any water upon entry or exit! Staff were incredibly friendly at both check in and check out. Breakfast staff were attentive and helpful. I dropped 1 star for 2 reasons - 1) breakfast was good but limited options. It was well stocked, clean and staff was so nice so I kind of feel bad for dropping a star for this but it's nice to have a little variety beyond the basic norms. 2) there is one hill that serves as the entry to 3 hotels. They allow tractor and trailer trucks to park along both sides of this entry making it one lane in and out. You will also sit and wait while these large trucks back up several times to fit perfectly on the side of the road. We would stay again despite the 2 things mentioned above!

Stayed in the Daniel Boone room - So cute!!! (And spotless.) Breakfast was wonderful. Location to…read morethe national park was great. Would definitely stay here again!!

Clean, well run and comfortable. Great value for price. Not fancy great location if you're visiting…read morethe college.

Solid location. Clean, polite and efficiant. Recommend…read morehill side rooms. Quieter. Convenient location. Limited parking. The kids used the pool for two hours. Multiple places to eat food you bring back to the hotel. Lots of food to choose from in the area.

Have stayed here about six times over the past couple years while visiting my daughter who attends…read moreLMU-CVM. The rooms are always clean the hotel is quiet. The free breakfast is tasty and the staff member, Pam, who sets up the breakfast each morning is Amazing! She treats you like family as does the rest of the staff. My wife and love staying there

One of the most comfortable cozy little inn's I've ever stayed at! Will definitely be staying there…read moreagain. Not only are the rates amazing but the property is top notch, very clean, and well maintained. High quality bedding, probably the best sleep ever gotten in a long time, it was so quite and peaceful. Can't recommend highly enough!

HOLY THEY HAVE A WHOLE GYM. If you want a hotel where you can still get stronger then this is the…read morebest. They have everything you could ever want! Edit: this bed is like sleeping on concrete. Never come back, I think I broke my back in 7 places...

Back in the area for business…read more Making a reservation was easy and when I got here, it was confirmed that the lady on the phone left detailed notes for anyone after her because of an exemption they give with certain employers on room rates. The issue though was that the elevator was out of use (ended up finding out it was caused by a bad capacitor caused by a lightning strike, a maintenance individual coming in to replace it and not doing it, and then an emergency switch catastrophic failure), but this was disclosed as I was making my reservation on the phone. I was able to get a king suite (picture 39 of 63 on this Yelp entry) just because the rest of the rooms were sold out on the first floor. From my last review, one item I never elaborated on was the cable. Yes, this hotel does have History, Discovery, and Travel channels. In fact, I think they maxed out the tiers on whomever their cable provider is. 10/14/2025 GEEZUS! They are innovative with their breakfast?! I went down to find either country fried steak or a chicken patty along with sausage patties and hash browns in the breakfast area. Whatever it was, it was so good (the meat inside was white, so probably chicken). This is definitely a nice change from just having sausage or bacon like at other hotels I have stayed at. By introducing a meat with breading, it is further enhanced by the sausage gravy that this hotel serves for its biscuits and gravy! One could even make waffles and you get? Chicken and waffles! Suggestion: If the owner of this hotel reads this review, consider putting out cold cut salami or ham slices and a cheese plate. Apparently, all the top tier hotels in Europe do that. 10/15 The breakfast was still the same, with all the same meats, baked goods, etc. I ended up getting a waffle and trying it with the chicken patty and it was great. CHICKEN AND WAFFLES! Good with syrup and ketchup as well. The only issue with dining was just that this hotel does not keep any caffeinated and decaffeinated teas. All in all, it was a good stay. I just wish their elevator was working.

Delightful bed and breakfast. Convenient to the many stores and cafes on main. Well appointed…read more Lots of hot water and nice and warm even though we were there first cold snap. The host/innkeeper was a great cook and knowledgeable about the community and day trips. Was well liked in town and able to get reservations at competitive places. We very much enjoyed our stay here and will stay again. The other guests staying while we were there also had a very good time

Would definitely recommend! The house is lovely, the owner is delightful, the town is majestic, and…read morebreakfast is delicious! If your looking for a nice weekend getaway, the Hawley House is the perfect destination spot.

The lady that checked us in last night was so sweet and kind! We brought our dog so they are a pet…read morefriendly location. Our room was clean beds were comfy. They had an outdoor pool that looked nice but we didn't use it. They also had complimentary breakfast but we also didn't eat it this morning. My only complaint.... Housekeeping kept knocking on our door at 830 when check out was not until much later Our kids were out of town with family and this was our chance to sleep in but housekeeping had other plans. My advice... do not forget to hang your do not disturb tab.

Basing my 4-stars on expectations. Going in knowing this isn't the Ritz Carlton, I expect a good…read morestay in a clean room. This Hampton Inn consistently delivers and exceeds on some areas. Enough so that it's my main hotel wherever I visit Kingsport. Location - 5 out of 5 - beautiful views of the mountains but also easy access to the highways. There are restaurants and fast food nearby if needed. The building - 4 out of 5 - well maintained and clean. The rooms have reasonable wear but were in good condition. Comfort - 3 out of 5 - about what you would expect from a hotel bed and pillows. The room I stayed in this time (415) was rather large which was nice. Room amenities - 4 out of 5 - basic amenities such as microwave, fridge, coffee, and basic toiletries. What I really liked was the number of outlets. A total of about 10 in the room and 2 on each side of the bed. Also had basic USB in at least 3 of them (no USB-C). Though I didn't use either, they do have a pool and gym. Service - 3 out of 5 - everyone that I came into contact with was friendly, but then again I didn't come into contact with many people. Food - 3 out of 5 - basic breakfast food, nothing flashy. Always have hot options as well as cereal, yogurt, fruit. They switch up the hot options for those staying longer than a night. If visiting Kingsport, I highly recommend staying at this hotel.