Crooked. I reserved 3 nights at Quality inn for October 2025. I called corporate office listed on…read moretransaction to cancel entire stay on May 14, 2025. Quality Inn billed my credit card for $150.60 on October 8. I called corporate office again and they said they could not fix the problem, but the hotel would be able to credit their error. I called Quality Inn manager who said to call corporate as they couldn't credit the error. My friends stayed there and had to leave because they had roaches in their room, filthy sheets, and poor service.

Check in with great went to our room first thing we did is to check to make sure our beds are clean…read moreand they were so we unpacked and say everything up and didn't noticed what we only could pray was milk on the mirror for the closet and we looked in the bathroom and found hair all over the sink and hair clippings on the tissue holder

We loved staying here. The place is cozy and comfortable. The staff tries very hard to make you…read morefeel welcomed and assist you in any way they can. I loved their creative breakfast menus as well. Our bed was super comfortable and I would stay there again for sure!

This was a wonderful place. We came to see our nephew receive his white coat at Lincoln Memorial…read moreand this location was PERFECT. The staff could not have been more wonderful, the rooms were comfortable and provided what each person needed in our party. The breakfast was OMG!!! This is a gem and just surrounded by so much walkable beauty. Lots of opportunity to shop locally and to explore a very beautiful part of the country. I also appreciate the care they provided to my 80+ year old mom when she just wanted to sit on the porch- they made sure she was comfortable and even helped her get on the internet when she couldn't figure it out. The best hospitality EVER!

Horrible experience, worst motel I have ever stayed in the Hilton Chain…read more Checked in OK. First night ok. Next morning used toilet and spilled coffee several places on the bed. Went out and came back later with family. We all came to my room. The room had been supposedly be cleaned. Immediately saw the sheets were not changed even though the bed was made. Went into bathroom and saw toilet had not been cleaned. I called front desk and was told n one there to correct the issues. I was offered the opportunity to come and get new linens and stuff to do changing and cleaning myself. The next morning I called the front desk and ask for late checkout. I at the time was a gold member but Diamond now. As a perk late checkout is allowed. At 11AM a knock on the door and I told I was late checkout. At 11:25AM was told either I vacate the room by 12:00 or I will be charged for another night. Unreal, I filed a complaint with Hilton and so far received no nothing. I advise avoid this place if you expect quality services and respect.

Do not stay here. The suites are not suites. Cleaning involves setting towels in hallway for pickup…read morewith a later return. We did this and no towels returned. We had to request the towels. Breakfast selection was poor!

Thank You for the welcoming attitude. I would like to say that this location was worth the stop and…read morethe fella Bryce at the front desk was warm and extremely welcoming not only to us but to all that engaged him. He's definitely a keeper..!!! Ps we also had a nice chat while on the road and because of his warm and engaging attitude we drove the extra way to stop here and we are glad we did ....!!! Thanks again for the hospitality....

Despite all the excellent reviews on this hotel, my experience was not good. If the Fairfield Inn…read moredid not have some good qualities, I would have given it a one to two star rating.For first time visits to this hotel, I strongly encourage people to closely survey their room and bathroom before settling in for the night. So the hotel seemed stellar at first UNTIL I used the shower in my room. The hotel had great reviews, so I did not think I would have a problem. The front desk check in area and our room were clean & very appealing. I loved the selection of tv shows and movies on our television. We had checked in for a late night stay & just wanted to relax before we traveled out early in the morning. Everything seemed ideal until I took a shower in the morning. I noticed there was human hair from other people in the front and back of my shower area. One was a long light brown hair in the front upper area of the shower stall. One was a short black hair on upper back of the shower wall. I was mortified that housekeeping didn't notice this immediately. It made me wonder if they cleaned the bathroom at all after the former guest before us left. Despite all the wonderful amenities, the unsanitary condition of our bathroom made me dock 2 stars from a 5 star rating. It makes me want to thoroughly survey any room we get at any hotel regardless of the hotel having an excellent rating especially this hotel. Breakfast here was exceptional with many options EXCEPT they started shutting down earlier than the 10 AM closing time & there was NO COFFEE available at 9:30 AM. My husband had to wait for them to make a fresh batch. Despite the great breakfast, I got sick from something I ate on the breakfast provided there which is very rare. I never get sick from food I eat. I wanted to give a one star rating to this hotel yet I decided to be kind yet fair.

Clean, well run and comfortable. Great value for price. Not fancy great location if you're visiting…read morethe college.

Great little inn, really cool town! Here for baseball weekend, hiking. Visit Angelo's and…read moreNineteen19, good people, great service.

Have stayed here about six times over the past couple years while visiting my daughter who attends…read moreLMU-CVM. The rooms are always clean the hotel is quiet. The free breakfast is tasty and the staff member, Pam, who sets up the breakfast each morning is Amazing! She treats you like family as does the rest of the staff. My wife and love staying there

Complimentary means called out. My daughter was fat shamed for returning for another .05 popsicle…read morefrom the complimentary foods. I had work so I didn't get to speak with anyone but notified IHG of the way things were handled and how disgusting & rude people had became. Once we checked out we received a call that we had stole 3 pillows. A complete vindictive move by the staff because my claim about their behavior had NOT been resolved and closed for their record keeping. I told them to roll back the cameras and see that we had brought our own pillows because there's along with their beds were really awful. Have not heard back from them. Just know they're vindictive and rude and I would say this hotel is trying their hardest to be nice but just isn't. Heads up, if you have children or if you are friendly--they are not. Besides one lady, the breakfast lady, she was so sweet. Hope nothing but the best for her sweet soul.

One of the most comfortable cozy little inn's I've ever stayed at! Will definitely be staying there…read moreagain. Not only are the rates amazing but the property is top notch, very clean, and well maintained. High quality bedding, probably the best sleep ever gotten in a long time, it was so quite and peaceful. Can't recommend highly enough!

Back in the area for business…read more Making a reservation was easy and when I got here, it was confirmed that the lady on the phone left detailed notes for anyone after her because of an exemption they give with certain employers on room rates. The issue though was that the elevator was out of use (ended up finding out it was caused by a bad capacitor caused by a lightning strike, a maintenance individual coming in to replace it and not doing it, and then an emergency switch catastrophic failure), but this was disclosed as I was making my reservation on the phone. I was able to get a king suite (picture 39 of 63 on this Yelp entry) just because the rest of the rooms were sold out on the first floor. From my last review, one item I never elaborated on was the cable. Yes, this hotel does have History, Discovery, and Travel channels. In fact, I think they maxed out the tiers on whomever their cable provider is. 10/14/2025 GEEZUS! They are innovative with their breakfast?! I went down to find either country fried steak or a chicken patty along with sausage patties and hash browns in the breakfast area. Whatever it was, it was so good (the meat inside was white, so probably chicken). This is definitely a nice change from just having sausage or bacon like at other hotels I have stayed at. By introducing a meat with breading, it is further enhanced by the sausage gravy that this hotel serves for its biscuits and gravy! One could even make waffles and you get? Chicken and waffles! Suggestion: If the owner of this hotel reads this review, consider putting out cold cut salami or ham slices and a cheese plate. Apparently, all the top tier hotels in Europe do that. 10/15 The breakfast was still the same, with all the same meats, baked goods, etc. I ended up getting a waffle and trying it with the chicken patty and it was great. CHICKEN AND WAFFLES! Good with syrup and ketchup as well. The only issue with dining was just that this hotel does not keep any caffeinated and decaffeinated teas. All in all, it was a good stay. I just wish their elevator was working.

Spent one night at Sleep Inn & Suites, Middlesboro, which we booked months in advance based on…read moreprice and reviews. Read on for the pros and cons... PROS: One of the best things about this hotel is it's set way back from the main road, so it's quiet. We were on a 3 week trip and I had the best sleep of the trip here. They also have a 'Quiet After 10pm' sign in the lobby to remind people to be quiet. The only thing we heard at night was a dog barking somewhere, but it wasn't that bothersome for very long. Typical hotel complimentary breakfast buffet including bananas, cold cereals, oatmeal, hot items, tea, coffee, juices, etc. Spacious breakfast seating area with TVs on the wall as well as a patio area. Complimentary parking in spacious outdoor, uncovered lot. Good shower pressure. Well maintained, clean. We saw someone picking up trash outside. Hairdryer, microwave, fridge, iron/board and safe in the room. Shampoo, soap and conditioner mini toiletries. CONS: VERY noisy fan in the bathroom. It was annoying! The hangers are the kind without hooks. Hate those! Lumpy pillows. Our GPS lead us astray to the hotel, so be mindful of that. Dining note: We ate at Ike's Pizza in downtown Middlesboro. I recommend it. Overall, a decent stay. I would recommend staying here if you're on a budget. Was this review helpful?

Delightful bed and breakfast. Convenient to the many stores and cafes on main. Well appointed…read more Lots of hot water and nice and warm even though we were there first cold snap. The host/innkeeper was a great cook and knowledgeable about the community and day trips. Was well liked in town and able to get reservations at competitive places. We very much enjoyed our stay here and will stay again. The other guests staying while we were there also had a very good time

Would definitely recommend! The house is lovely, the owner is delightful, the town is majestic, and…read morebreakfast is delicious! If your looking for a nice weekend getaway, the Hawley House is the perfect destination spot.

Basing my 4-stars on expectations. Going in knowing this isn't the Ritz Carlton, I expect a good…read morestay in a clean room. This Hampton Inn consistently delivers and exceeds on some areas. Enough so that it's my main hotel wherever I visit Kingsport. Location - 5 out of 5 - beautiful views of the mountains but also easy access to the highways. There are restaurants and fast food nearby if needed. The building - 4 out of 5 - well maintained and clean. The rooms have reasonable wear but were in good condition. Comfort - 3 out of 5 - about what you would expect from a hotel bed and pillows. The room I stayed in this time (415) was rather large which was nice. Room amenities - 4 out of 5 - basic amenities such as microwave, fridge, coffee, and basic toiletries. What I really liked was the number of outlets. A total of about 10 in the room and 2 on each side of the bed. Also had basic USB in at least 3 of them (no USB-C). Though I didn't use either, they do have a pool and gym. Service - 3 out of 5 - everyone that I came into contact with was friendly, but then again I didn't come into contact with many people. Food - 3 out of 5 - basic breakfast food, nothing flashy. Always have hot options as well as cereal, yogurt, fruit. They switch up the hot options for those staying longer than a night. If visiting Kingsport, I highly recommend staying at this hotel.

Okay for starters: SHAME ON ME. We got in so late at night that I took ZERO photos of our room or…read moreof the hotel and for that I'm sorry! The one photo I got? Cereal. ‍ Okay, now for the review -- *the first thing we experienced was the front desk staff member. He was the epitome of friendly, accommodating, and welcoming - and precisely who I would want as the face/hands and feet of the company. Super nice guy! Grateful for his help in getting us a room in the dead of night on a busy time. Also the morning staff?! SO FRIENDLY! My kids said "give this place 100 stars" *the room -- we stayed in a king studio suite and there was plenty of room to spread out with a king bed and a pull-out couch bed (kids were so happy with the soft mattress). The room and bathroom were clean and everything in the room worked! *the breakfast spread -- plenty of options! My favorites? The omlette was delicious and the waffle station was great! Our coffee was fantastic as well. All in all? Wonderful stay! If you're in between Knoxville and Bristol in TN and need a room for the night, this location is such a little gem! **The pool is outdoor, FYI!