Regular customer. Went for the pub quiz. I waited in line to ask about the pub quiz. Had a long line behind me and only 1 till was being manned, whilst two guys were at the side, chatting. It was my turn, I go to the till, the person behind me goes to the 2nd till and one of the guys on the side comes running. I go and tell the girl manning my till what just happened and she was apologetic. I go back to my table to see what family want for drinks, to prove a point I go to the second till to see if they'll serve me. One of the guys looked me straight in the eye and carried on talking. The girl changed tills to serve me.
Pub quiz starts. Mum got bored and started texting on her phone for work. Got disqualified* for having our phone, despite the fact that we told him my mum was working. Fine. We had our phones. But there were at least three other tables we pointed out that were blatantly cheating using their phones and he just carried on with the quiz. I went back in because I realised I left my bag, and I went and told him again that he's not doing anything about the other people on their phones. He claims he never saw them and carried on with the quiz.
They were our go-to coffee place. Lost 4 customers in half an hour, bravo.
*EDIT: he also said it on the mic in front of everyone to embarrass her read more