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Continental Diamond

4.6 (79 reviews)
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Services - Continental Diamond

Jewelry cleaning

Jewelry redesign

Jewelry repair

2 More Services

Watch cleaning

Watch part repair

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Ask the Community - Continental Diamond

Review Highlights - Continental Diamond

Helain is wonderful, too, and helped my younger sister and her husband design their wedding rings/engagement ring.

Mentioned in 3 reviews

Read more highlights

TimeScape - Hamilton Ventura Chrono, (black/black) on the wrist of Agent "K", MIB 3!!!!!!!

TimeScape

(11 reviews)

$$$$

*******SEVEN STAR REVIEW!!!!!!! Zanetta is beyond…read moreawesome!!!!!!! Zanetta is an absolute total pro with perfect phone, listening and leadership skills!!!!!!! I recently purchased the new Hamilton Ventura Chrono 'Blue Suede Shoes' Elvis Presley tribute watch from Zanetta and I love it. It's Original Art Deco Retro at its finest. Zanetta went above and beyond for me and she executed everything to perfection. Zanetta is exceedingly efficient and she provided me with the absolute highest level of customer care. Zanetta stands at the highest level of trust with me. Her good relations with Hamilton is also of immense value. I appreciate everything about Zanetta. She is 100% perfect. This is the first and probably the only Seven Star Review that I shall write. Zanetta is apex pinnacle top talent!!!!!!! Zanetta reflects notably upon Timescape!!!!!!! Promote now!!!!!!! Thanks again!!!!!!! VRS "JJ" (GySgt USMC Ret.) The Ventura and the Ventura 'Blue Suede Shoes' Elvis Presley tribute watch collection has a fascinating and storied history. The collection was inspired by Elvis' hit single 'Blue Suede Shoes', the first song on the artist's self-titled debut record, released in 1956. Hamilton says Presley was a dedicated fan of the Ventura from its debut. The "King of Rock and Roll" famously wore the watch in the 1961 movie, Blue Hawaii. The Ventura tribute watch has a blue dial face and a blue suede/alcantara wrist strap (see my photo). The Ventura was the first ever electric watch in 1957. The Hamilton Ventura, the Ventura Chrono and the Ventura XXL (black dial face/black wrist strap) have all played starring roles in every MIB (Men In Black) movie. The Ventura Chrono has a jeweled movement with 23 jewels (rubies), 4 complications, 3 mini-dials and a date window. It's an exceptionally well engineered and super accurate timepiece!!!!!!!

I went to TimeScape for the first time today with a couple of needs for different watches…read more My biggest ask was needing someone to investigate if I needed a new movement -- I brought the same watch to a different vendor at MOA a few months ago.... They told me I needed a new movement which would cost me $200 and take 2 months to get the parts and repair it.... Well, long story short, TimeScape was able to diagnose the issue in 5 minutes and all it cost me was $20 for a replacement battery! Overall, the folks at TimeScape were very friendly and obviously provided fair/honest service for my watches. I'm definitely coming back for my future watch repairs!

Stauer - It may look impressive at a glance....

Stauer

(118 reviews)

$$

STAUER Jewelry is indeed quite "Beautiful, Creative, and very well made." When I wanted to do a…read moreRETURN for several jewelry pieces; STAUER provided a FREE RETURN LABEL through USPS. Ms. Lee, a Customer Service Representative for STAUER provided me with professional, respectful, courteous and knowledgeable assistance. Thank you very much! Ms. G. Jackson Los Angeles, CA

Never again. Some…read moreyears ago, my wife bought me a Stauer Graves '33 watch. Pretty, old-fashioned-looking, automatic timepiece with multiple dials. "Automatic" means it winds itself while it's worn. Keep this in mind; it comes back. Honestly, this is a cheap piece of jewelry; I don't expect it to keep good time or last very long. I'm more-or-less correct. The dials misbehave: They don't keep day-of-week or month or date straight; time is only accurate to ± 2 or 3 minutes a day, but it works alright. After a while, the mechanism gets dirty, the watch stops running, so I toss it. But it was an OK watch, I know how it operates, so I order another. Lather rinse repeat. February, 2026, it's time, and I order my fourth Stauer Graves '33. It arrives, and I notice the crown isn't working the way it did before. I look at the instructions (perhaps the design has changed), and they confirm: the watch is defective. I call Stauer Customer No-Service and... Clue #1: I sit on hold for nearly an hour. CSR #1 makes fun of me: I only need to fill out the return form & send it back; Stauer will automagically send a replacement. CSR #1 doesn't say I'll need to buy the shipping envelope and stand in line at USPS, but I'm already committed, so... Three weeks after the returned watch arrives at Stauer, I call Stauer Customer No-Service for another hour-long wait... Clue #2: CSR #2 says standard return/exchange processing time is a month. "A month?" He's going to do me a favor and request an "immediate" turnaround. Clue #3: Another week goes by before the replacement ships. Clue #4: The "replacement" arrives; "replacement" is in quotes because it looks & behaves exactly as the one I'd returned. I'm puzzled. There's no note; everything looks like it did when I sent it back. So... I go to the Stauer website, write a detailed message and hit "send." A message appears saying a reply will be forthcoming in several business days. Clue #5: Another three weeks go by; I've not heard anything. I call Stauer Customer No-Service for the hour-long hold, and CSR #3 tells me that Stauer's service people sent back to me the defective watch I'd returned because they couldn't find anything wrong with it. "They don't write to customers," CSR #3 says. I explain what's wrong with the crown: It's supposed to have three positions (closed, half-open and all-open), but it doesn't open all the way. The instructions say to open the crown all the way in order to set the watch. CSR #3 listens politely and tells me to return the watch again; this time, she says, I should include a detailed letter. Back to the post office, another padded shipping envelope, etc... Clue #6: I find an email address for Stauer's Director of Customer No-Service, and I send these details to her asking that she help make sure the situation is properly addressed. I receive no reply. Clue #7: A month goes by. My credit card emails to tell me Stauer has refunded 95% of my original charge. I've not heard from Stauer, so I line up for another hour-long hold, and CSR #4 tells me there was nothing wrong with the watch. Again. Understanding that CSR #4 isn't familiar with the Graves '33, I ask to speak with people in service. "They don't talk to customers." I ask to speak with CSR #4's boss; he tells me she'll call me back before close of business that day. Clue #8: A Stauer Customer No-Service Supervisor calls me nearly a week later. From the jump, she's aggressive & rude. She doesn't listen to my questions and insists there's nothing wrong with the watch I was sent. This makes no sense because she then insists that the third crown position is to "wind the watch." It's an automatic. No winding. Remember? She's acknowledging that the watch is -- by definition -- defective. Even if she's right (especially if she's right), she's admitting that Stauer has screwed up because if she's right (she's not), there'd be no way to wind the watch because the crown doesn't open to the third position. She's steadfast in her obstinance. I tell her: She's the rudest Customer No-Service person I've ever talked with. When all's said & done, the transaction cost me about 30% of the watch's price in shipping and fees, and I don't have the watch. Whether I can afford it or not isn't the point. I have the president/founder's email address, but I don't expect he'd respond in any more of a constructive way than any of his Customer No-Service people have. It's a shame because I'd've been willing to replace the watch every few years or so and maybe even buy some of Stauer's other cheap watches or knives or whatever. Now, all I'm thinking about is how to get off of their junk mail list. They send catalogs & "offers" at least several times a week.

Continental Diamond - jewelry - Updated May 2026

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