I had a system installed by a local provider many years ago. I liked them because the owner and…read moreinstaller held my hand and let me just purchase the equipment. Most companies as that time wanted me to lease or do some kind of payment plan which I wasn't interested in. Other providers wanted a 3 year contract and original, installing company did not. Eventually, the company that did my instilwas sold to a group out of San Antonio and then that company was bought by Alert 360. They are based out of Tulsa and their service couldn't be worse. It's as if ADT and Comcast got together and had a baby and the baby got only the bad traits. The first thing they did was jack up my rate without offering any additional services and as a special "feature" they tacked on a monthly "insurance" cost to my bill without asking me. I called up to their headquarters and asked the clerk to justify their existence. I asked why I would continue to pay them when now days, systems are automated, cheap and efficient. The woman answered that "they answer the phone faster than any other alarm company." Which just shows she totally missed the point of the question. These people are crooks, and this business model is going the way of the dinosaurs. Update: no see, I'm not trying to get anything from you. Nor am I intent on helping you learn, grow, or be better at business. I've had my experience and now it's out there for people to see. Your chance, you had it, it's over. Good to know that you didn't even try to refute a single comment I made though. Should be evident to anyone that can read what a horrible company you are Update 2: Alert 360 somehow believes I care to have a "resolution" and doesn't understand what the purpose of Yelp is. This is a place for people to offer reviews and share experiences for the general public to see and be informed. It is recommended that Alert 360 get better at social media and business in general. Alert 360 should be advised that people do not succumb to demands for "direct contact" nor are reviews posted to help a company learn Update 3: positive reviews seem to be for "Central Security Group." Karen of Alert 360 appears to be excited to claim ownership of past positive reviews. Maybe Alert 360 bought that company as well. It shouldn't mean that Alert 360 is entitled to past performance.

I had Central Security Group installed cameras. One of the technicians tripped and fell in the…read moreattic. I had water problems in my bedroom and bathroom. The men went to a hardware store to buy stuff to fix the problem. Not a good idea, but they thought they were doing the right thing. Later that evening, it started dripping again in my bedroom. Mr. Adrian Reyes wasted no time in taking care of the problem by staying on top of everything by calling a plumbing company Roto Rooter to fix the problem. Mr. Reyes called and texted periodically to make sure everything was going smoothly, which put me at ease. Through it all, my only problem was having to deal with a customer service agent in Oklahoma (I reside in Texas), who kept talking over me, trying to make me UNDERSTAND that I have a leak in the roof. Poor customer service on her part, but that will not deter me from giving Mr. Reyes 5 stars. I recommended CSG to two of my friends. The one that had the system installed is extremely satisfied. The other will have hers installed in August. I am sure she will be satisfied as well. Now, I have a different perspective on "one bad apple spoil the whole bunch". Not true in this case. Just one person acted inappropriately, but Mr. Reyes was quite professional, and maintained his professionalism through it all. I would definitely recommend this company. Mr. Reyes certainly deserve 5 star rating. It's too bad I can't give him ten stars. Mr. Reyes is a great asset to Central Security Group. Happy the technician is alright. Things could have been so much worse on either side. Kudos to Mr. Reyes. Keep up the good work.

Though my review is 6 months late. The guys were So…read moreprofessional, quick and easy. They even cleaned up after. Awesome service will use them again when I move

Beware! My online request to Premier Advancement was answered by "Empire" after almost a week…read more Later the same day Brian from Premier Advancement called. Brian said they are the same company. Not sharing leads. Brian did not show as we had arranged. He Called 11/2 hours later stating that he had been calling the wrong phone number earlier. Asked for a second chance. Same time next day. I obliged (thinking anyone can make a mistake). For a second time I made arrangements, and my daughter did also with her job. I called him back after making the arrangements as promised. I asked that he call or text to verify that we were on the same page for the next day. Brian screwed up two days in a row. He has not called back to this day!!! I had business before him for 4 tv mounts and cable installations. This company does not want business evidently. He stated The owner of Empire is his brother. He had passed on my inform to them????

Save yourself some time and money and just use them! Professional, prompt, neat, clean,…read moreknowledgeable, and detailed. I will use again. I was a bit hesitant, but I am so glad I went for it. He came out, listened to everything, informed me and then returned for the mounting of 3 TVs and one soundbar. everything looks so much better and neater. Even gave a few free suggestions. Did I say neat. Some contractors are too damn messy. Happy camper here

Owner figured out the issue we were having with the PS4 not communicating well with our receiver…read moreand projector. He showed up promptly and fixed the problem quickly. He was very knowledgeable. Can't ask for better than that. A few other A/V people I contacted didn't seem to have a clue about what the issue could be. We were very grateful to get the issue resolved.

So as mentioned in a previous review, we upgraded our whole-house AV system. The house was wired…read morefor sound when we built it but we never got the actual components. Jose came out, toured the house, listened to our needs, and designed an amazing multi-room system, including our patio and deck. His prices were at least 20% less than other bids we got. The workmanship was spectacular and they did a great job educating us on how to use all our new toys. We bought a new TV the weekend before they came out and Jose even installed the monitor for me. These guys have an amazing attention to detail. I am so pleased with the service and the pricing!

Technician came out to check the network cabling in our new house. He was very knowledgeable and…read moreshowed me very step he performed. Would recommend for any network cabling issues you have.

Frederick did an outstanding job. I highly recommend him. He…read morewas on time. Worked hard, and was informative and friendly.

Chris and his guy got in and out and did a great job. I've used him before and I will use him again.read more

I worked with Eddie and the folks at Incredihome for a few smart home projects. Eddie is reliable,…read moretrustworthy and provides excellent installation, support, and products. I highly recommend and trust Incredihome and I look forward to working with them again.

Sameday Tv Installs team came in and didn't waste time in mounting my Tv. In and out less than a…read morehour. Great work. And will be using them again soon.

AB is my guy! Met him and the crew 6 years ago when I bought my home. They came in and installed my…read morecomplete home theater/man cave. When football season arrives, I'm definitely not hard to find! Not only was the install nice and clean, the crew was knowledgeable and able to show me how to use all the new technologies Thanks again guy!

Tony was an absolute pleasure to work with, and I would not hesitate recommending him to any of my…read morefriends. Tony came in and did a fantastic job mounting a 50' LCD in our game room and another 32' LCD in our guest room. He also did a great job hiding all the wires and moving an electrical outlet to ensure proper position of my TV while giving it a clean/flush look. Overall, Tony was super easy to work with, and he went above and beyond my expectations to ensure we were happy with our final product. I will definitely use him again when we tackle the media room for a home A/V installation project. Highly recommend!