You should definitely purchase from Consolidated Electrical if you desire ZERO customer service. We ordered a particular fixture for a can light in person, and I went to pick it up the following week. After waiting for a while at the counter (and seeing the only employee behind the tinted glass doing nothing to help me) he finally came out and gave me the package after I told him the name on the order.
It was the wrong box filled with the wrong items. I went the next day to exchange for the correct box, and I was given our order with barely an apology.
It was not what we ordered. My husband called to tell them what had happened and that he would be returning the box AGAIN, and the employee just said "Okay" and hung up on him!
So my husband returned everything the next day and while the employee he dealt with this time was nice, he tried to give him a refund minus the tax we paid because of the a fault in their system. My husband demanded every penny back and it was finally given to him.
The icing on the cake is that he went online and ordered the CORRECT items, got twice as many for way less than what Consolidated Electrical charged us.
It is a complete mystery to me as to how this business is still operating. read more