My wife and I purchased a desk and office chair from this location a few days ago. We put the chair…read moretogether first and found that all of the wheels were missing. Luckily the store let us come and get some from another box. Now I'm putting the desk together, and 2 of the 8 legs are missing. Very irritating, but fixable. We again called the store and the person that we spoke to, Nathan, said that they could give us the legs, but had to ok it with their manager Justin. Justin's reply was that we had to go through the manufacture, and they couldn't help us. The problem here is that Office Depots vendor shorted THEM product. They then turned around and sold it to me and want to make it my problem so that they don't have to deal with an issue that I have nothing to do with. Beware buying from both this store and the one in Stockbridge. Justin is the manager for both stores and will absolutely cheat you, and then dodge your calls. I refuse to go to the manufacturer and wait who knows how long for legs to be shipped. I'm returning this thing and will be going as far up Office Depots food chain as possible in order to try to hold Justin accountable for his actions.

I wouldn't bother sending a print job to them. I went online and sent a print job to print up a 96…read morepage, coil-bound presentation documents. I sent the day after Thanksgiving at 8:30 pm. Their site quoted that it would be processed by 5 pm on Saturday. I figured it would take a minute and I was in no rush. Cut to Wednesday, a whole 6 days (aka 3 business days) later my order was still listed as "processing." I ended up canceling my order. Even though it cost more + I added to my order (larger 200+ page presentation), I put in an order at the FedEx in Wal-Mart. Placed the order on Thursday morning, someone from the store called me within the hour to confirm, quote the price, and explain a problem they had (didnt have the color paper I wanted). Got an email Friday, the following day, at 10:09 that my order was ready. Picked it up and had the opportunity to review it before paying. Don't waste your energy with them. Go to FedEx next door. Sure it costs more money but you know you'll actually get it. I'm Update on 12/5/2021: 9 days later Office Depot sends me an email that my order is ready.

Sophea made by buying experience amazing. She took her time, made great suggestions and even sent…read morepictures after I left on options to consider to complement my furniture. I will definitely return when I'm looking again! Mr. Woods

We've been up a couple of times to buy office furniture and this place is the best. They have great…read moreinventory, New and used, and excellent prices. The staff is amazing, I mean everyone we encountered was amazing and helpful and friendly. We highly recommended Phil. We even ran into the owner and he was so friendly and chatty. We will definitely be back to get a few more pieces we need and will recommend this place In the future.

I am filing a complaint regarding a very disappointing and unprofessional experience at an Office…read moreDepot location in Fayetteville,GA. On the same day of purchase, I bought an HP printer cartridge (HP 934) and realized shortly after opening the outer packaging that I had selected the wrong model. I had my receipt and returned to the store within hours to request an exchange or refund. Despite the product being unused and in resellable condition, I was met by a store representative who was not only unhelpful but also dismissive and rude. I was told that because the box had been opened, they would not accept the return--without any attempt to offer an alternative solution, such as an exchange or store credit. What made the situation worse was the tone and behavior of the staff. Instead of trying to assist or de-escalate, I felt rushed out of the store and treated as if I had done something wrong. There was no effort to provide customer service or uphold basic professionalism. This experience raises serious concerns about Office Depot's customer service practices and return policies. A same-day return with a valid receipt for an unused item should not result in this kind of treatment. Policies should be applied with reasonable discretion, especially when the product is clearly unused and the mistake was immediately addressed. I am requesting that this situation be reviewed and that Office Depot take steps to ensure: a. Staff are trained to handle customer concerns professionally and respectfully b. Reasonable accommodations are made for legitimate same-day return situations c. Clear and fair return policies are consistently communicated and applied As it stands, this experience reflects poorly on the company's commitment to customer satisfaction and basic business ethics. Please refrain from using them as they're stacking up the wins with unethical practices.

I needed some business cards for a friend last minute and Office Depot came through for me. As the…read morecard itself was already done, the Office Depot website was super easy to use and presented the step by step process from upload to final review. Being that I did the entire order online, I was in control of everything before it went to print which increased my confidence in the order. Once my order was placed, I set it for pick up at the Office Depot - Fayetteville location. I received the email when my order was ready and made my way to Office Depot - Fayetteville. The location was easy to find as it is directly on the main road. There is ample parking and easy access on and off the roadway. Walking in, the Office Depot - Fayetteville location is huge. The light was bright and vibrant and the store was super clean. I made my way to the print area, provided my name, and boom. My order was waiting on me. Yesssssssss. Talk about easy and convenient. I checked my cards and they looked amazing. The bleed area was spot on and the prints looked exactly like they did online via the sample provided. The young lady who assisted me was super nice and made the transaction that much better. If you are able to do your ordering online, I say do it. It's quick, easy, and straightforward. And the pick up process is truly a pick up process.

Good customer service. We needed to return an item without receipt. The cashier went above and…read morebeyond to help. Place was clean and easy to find what was needed.

Signs stating "ready in 15 mins" are very misleading, they refer to physical pick-up orders and not…read moreprint orders. Same-day print pickup orders take hours and customer service will talk to you in a demeaning manner if you ask about the status of your order. These services are the cheapest for the best quality, but I won't be returning to this Office Max location.

I needed a battery for my car key fob asap this place was the closest, I was surprised the sold the…read morebatteries I needed. I had a limited amount of time to get this battery and was looking around & didn't see where they have them. I ran into William and he immediately took me over to where they are with no issue and rang me up. Was in & out quickly, I appreciate William for being nice and helpful.

This is one of those places that you go to only because you have to. Lately I have had a need to…read moreutilize the copy service offered here. They have implemented a new process requiring you to check in for service. This keeps your place in line and sends you text notifications about your status in line. The staff is friendly, but works slow. There did not appear to be any sense of urgency. I am certain that I waited about 20-30 min to even let the staff know what I needed. There has to be a better process. Since it took me forever to have something printed, the next time I returned I opted to use the self serve machine. This was more efficient and cost me less. You do have to use a credit card for this option. I will continue to patronize the store, because where else am I going for copy services?!

The store is very clean, and while sparsely staffed it was more than adequate for the few customers…read morethat were there. They had everything I needed at a reasonable price and no wait in line to check out. The new color scheme is a bit bright but no complaints!

Stopped by to return a package using FedEx. They aren't able to scan the QR code for the rlabel,…read morebut you can email it to them, and they'll print the label out at no cost. Gavin provided THE BEST customer service. From the time he greeted us until our transaction was complete, he was helpful, polite, energetic, and personable.

Went to get a label maker for my husband. The sign stated that it was on sale but it rang up for…read morethe regular price. I asked the cashier to hold the order while I went to check the price. Sale had expired on 12/27/25 but sale tag had not been removed. When I brought it to the cashier he went ahead and told me they would honor the sale price.