Great service and very friendly. Braden is full of boat knowledge.read more

Well, if you want blatant lies, customer service at its lowest, being strung along, a chip on the…read moreshoulder approach, eye-rolls with a lazy attitude, go see R & R Marine. I've been in customer service my entire career and have never experienced such disregard to capture and maintain a future relationship. This is called "sales prevention," and why companies fail. Makes me wonder why they lost Steve.

We come I. Here from time to time.. typically to look at some of their boats (Pontoons). My husband…read morealso discusses other interest regarding his boat with their sales team which they are always pleasant and more than helpful. They also have fishing supplies in case you need some items before heading to the near by lake.

Stay away from these people!! Dishonest. Sadly heres my…read moreterrible experience In July, 2018 I met them and said they winterize boats on Lake Cyrpress Springs I hired them to do the sevice for my 4Winns ski boat. They said my work order was for October or Novemer before any hard freezes. I called them several times in December and they said theyd come winterize my boat. They lied to me several times i finally drove to lake to meet them. Jimmy the Owner sent his son. His son knew there was a problem. Offer to repair engine with jbond. That doesnt work and he knew. TOO LATE!! WE HAD A FREEZE AND THEY CAUSED THE ENGINE BLOCK TO CRACK!! Jim said thats not his problem. Really? I took him to small claims and won judgement for $6,700 to relace the engine. Of course he never paid the bill!!! East Tx are good people not this guy or his wife. She knew he screwed up. Refused to make it right. Rick

Dropped off our boat for winterizing in November and the owner knew it would be months before we…read morereturned. Between, November-January, we called to get updates and price estimates, which were never received. After communicating the date of our return, we arrived to find 18 inches of water within the boat. For fear that it would be damaged, we asked for a refund for the winterization, which was denied. Our boat had more damage when we picked it up than how we dropped it off in November. Would not recommend.

So, kinda confusing...but Barefoot Bay (aka. Big Al's Barefoot Bay) and now Castaway's Bar & Grill…read moreis out on Lake Bob Sandlin. Wife and I stopped in (as we have never been here before and they had Line Dance lessons from 6-9. Service was good and a great view of the lake. Food was bar food and good for around here. Line dancing was a bit of a let down as they didn't have a great sound system. But, lots of people showed up and made it fun. All in all, the restaurant is young and they are experiencing some growing pains. Broken tea maker and got a an appetizer wrong...but they made it right. Had pepperoni pizza and Philly Cheesesteak...but forgot to take pictures. We will come again and grow with them!

FLACCID AL'S BAREFOOT BAY…read more JUST THE DETAILS -Our lawnmower stored at Barefoot bay was taken and used by the new marina owners. They claim that our contact and payment info was never transferred from the old owners and it was abandoned property to seize because of that. -Trying to get things sorted out we had unpleasant interactions and intimidation tactics used against us and potentially witnessed some child labor violations. -Payed them the past due balance. The returned mower had approximately $500 worth of vandalism damage done to it. They eventually paid for the repair which seems to be an admittance of guilt. They have not admitted or apologized for any of the damages or unethical use. THE FULL EXPERIENCE Upon returning spring of this year (2025) we were met with all new signage and a fresh wood facade inside and out. New cameras everywhere, an updated bar and dance hall. It was impressive at first glance. Sadly the facelift that had been preformed was nothing better than lipstick on a pig. Under the shimmering red gloss this place is still just swine wallowing in its own filth. On our first visit this year to pick up our mower, a drowsy looking man that appeared to have gum disease approached us. He told us he was wondering who the trailer belonged to. We explained that we were the owners of the equipment. He stated that our automatic payment we had previously set up would need to be updated. When we returned 3 weeks later we found an empty trailer, our mower was missing. Someone had to cut our lock and cable off. We went inside and asked for a manger only to be greeted by a child behind the counter. I asked for a manger and she went to go find them. A middle aged man with a large cold sore approach me and asked what I needed. I was sharply dismissed and directed to a lady in a side office. She started filling out a theft report when a young lady with an upper lip piercing came in and asked what happened. She asked if it was a red mower and then said she would be right back. While I waited for her to return the little girl behind the counter was processing transactions at the register unsupervised. Selling snack, drinks, and even cigarettes at one point. When the woman with the lip piercing returned the girl asked her if it was legal for her to sell cigarettes. She was told no, but not to worry about it. I was eventually handed their land line phone and talked with their new property manager Jessica. While on the phone the cold sore man returned and demanded I take that call elsewhere. He insisted that was a business line and I needed to take the elsewhere. After I told him I was on the business line with the business (the property manager) he stood there staring at me and eventually walked off. A week later when we picked up the lawn mower it was back on the trailer. That's where their fulfillment ended. The control handles were bent so badly the enamel paint was chipped off and the lawnmower was not controllable. The key cylinder had been destroyed, the throttle control was bent, one of the transmission releases was bent, and a chunk of the handle foam was torn off. They vandalized the lawnmower extensively before returning it. Eventually the property manager reimbursed us for the vandalism caused on her team's watch. That seems to be the only ethical part of this entire exchange. What seems to be the most concerning for the future of the marina is the complete lack of ethics within the staff, and potential of willingly violating child labor laws, a minor working the register alone selling age restricted items. The behavior by the cold sore man, a supposed manager trying to pressure and intimidate us, damaging property that they were paid to store and keep secure. "Big Al's" has fallen flat. This place needs to seriously consider replacing the local management. From what I have seen and personally experienced recently at Barefoot bay, it is my opinion that people lacking so much integrity and intelligence operating a business are untrainable and just need to be replaced.

We purchased a Keystone Passport 3100RE in May of last year from another RV dealer in Tyler, and…read moreunfortunately, it has been in the shop multiple times for repairs, with them keeping it for weeks at a time. Recently, I had a leak in the water heater and decided to reach out to Pittsburg RV, as they are much closer to my home. I had met Randy, the manager, and thought I would give them a try. I called Randy this week, explained the issue, and Carl Hughes promptly called me back to discuss the details. I dropped the RV off for repairs, and to my surprise, they called the very next morning to let me know it was ready for pickup. I wasn't expecting such a quick turnaround! The team at Pittsburg RV was incredibly professional, listened to my concerns, and got the job done fast. They've definitely earned my business, and I highly recommend giving them the opportunity to earn yours as well. Bryan Caldwell

Matt the owner is very dishonest and did not follow through with what is promised. Has taken…read moreaggravate of my dad and continues to scratch for more money than the work that has been done. Please avoid this business as they are unethical.

Definitely not the reviewer type, but this company cares more about their bottom line then their…read morecustomer's safety. We called to ask about the process twice before coming because we had several kids, one very young and we openly had little to no experience. We took four kayaks out and while driving to the river entrance asked for tips and advice and the only thing we got was that there was a small 2 to 3 foot drop and to keep left until after the falls. This was absolutely not the case and the trip was way more advanced than we were prepared for as beginners. We were scared most of the time and there were several moments we were thinking we'd have to leave the kayaks behind and save ourselves. We did lose a paddle, but not because we were careless, we were literally trapped with an over turned kayak and trying to hold on because the current was so strong it was either hold on for safety or let go of the paddle. This was made extremely worse because of the weather. It began raining with thunder and lightening and this only made the current force even stronger. The worst part is that they didn't even send us out on functioning equipment. They did quick repairs with duck tape before putting the kayaks in the water and assured it was ok. One of our kayaks had a hole that hadn't been found yet and was taking on water and had to be emptied several times throughout the trip. When we did get to the falls, this kayak was so full of water inside the kayak that it flipped causing the young child and his parent to go under water. When we got back, the owner would kind of apologize, but then blamed it all on the office person Ashley. Then made excuses and tried to talk away the complaints as a non issue. I was very surprised that none of the employees seemed phased by what we were telling them; like they had experienced this reaction before. I realize that there were several circumstances that factored into our experience and not all were completely in their control, but I don't think they cared about our safety at all. They consistently failed to provide a safe recreation environment, they never displayed any real remorse or concern for our scary experience and when all we wanted to do was go home, they lost our keys, which were supposedly meant to be securely stored while we were gone. I obviously wouldn't recommend this company to anyone, but I urge you to consider going elsewhere for you kayaking needs if you want to keep your family and friends safe.

Typically, I don't write negative reviews of restaurants, companies, and small businesses because I…read moreunderstand that all businesses and their employees have their fair share of good days and bad. However, I feel compelled to warn future/potential patrons of Beavers Bend White Water Canoe Rentals and its owner, Kenneth ("Ken") Byers, based on the recent experience of my students during a church youth retreat in Broken Bow. Due to slow business and making a reservation as a large group, we were able to agree to $35/double-kayak (which is $10-15 below what they usually charge to individuals renting only one double-kayak). Initially over the phone, when i had called weeks in advance of our youth group's retreat, Ken mentioned that we did not need to worry about availability of kayaks/canoes for 23 people, as he had "plenty of inventory." On the day of the retreat, of course, we ran into a bit of a hiccup where they only had 10 double-kayaks and required the remaining kids to use single kayaks. A small annoyance, but nothing worth really griping about. Ken then asked that we arrive before 2pm. We arrived at 1:30, only to be forced to wait for over 2 hours before they finally got us to the river. A slightly bigger annoyance, but something we were willing to overlook so as not to dampen the mood of the outing. Once we were out on the river, there were 2 employees assigned to our group, and these two were responsible for directing the kids along the river. We did not realize until much later that this was their first day on the job. Of course, no one told us this important fact initially, and they acted like they knew the river well. Our youth group consists of middle school and high school students, so we made sure to rely on these 2 "experts" employed by the company, trusting their every direction. After an hour or so, the route seemed unreasonably difficult and arduous for kids who were certainly beginners at kayaking, so we made sure to ask: "Are you sure this is the right way? This seems too hard..." to which the 2 employees confidently responded their directions were accurate. It felt like we were traveling upstream and the rowing was incredibly arduous for the adults, let alone the young middle school students. So we constantly asked if the direction we were heading was correct, and they consistently assured us that it was. After a few more hours of rowing (the river route should only have taken 1.5 hours), we asked them to call Ken and help us out because by this point, the sun was setting and our kids were crying, bruised, bleeding, and/or exhausted from being out on the river for more than 4 hours. Ken was unable to locate us and we were officially lost and stranded when the 2 staff members finally acknowledged that it was their first day and they had no idea where to go. It was traumatizing for our youth students, and we ended up being out there well past 9pm while it was getting very dark, creating a very dangerous situation for a group of minors who had already been out on the river rowing up/down/side-stream, and any which way to try to keep each other safe. With all the dangerous areas that the 2 staff members led our group towards, we were incredibly grateful to have ultimately been back safely on land at the end of the night. But our entire day had been ruined; we no longer could carry out the other programs we had planned for the day; and we ended up getting back in our cabin well past 10pm in what would be the most unforgettable and regrettable day. As bad as that was, the worst part was the unapologetic attitude of Ken Byers. His staff members apologized profusely for leading us in the wrong direction and putting that many kids in harm's way, but we wanted to hear a better explanation from the owner as to how this could happen. We were unable to reach him all weekend, and by the time he called back the following Monday, he was incredibly defensive and kept explaining how much of a pain it was for him to have to pay his staff overtime for the additional hours spent on the river, as well as the extra hassle he went through to go out the next day to recover the boats that he had yet to pick up off the shore where we finally had reached the previous day. Not once did he say "I'm sorry." Not once did he acknowledge how hellish that experience was for our kids. It's like he was afraid of a potential lawsuit while disclaiming all responsibility and fault. All we wanted was for him to be sincere in his apology, but he was more interested in explaining how much money we saved and how much of a hassle it was for him than being a decent human being. I highly doubt very many people will see this review before booking with Ken and Beavers Bend White Water Canoe Rentals, but on the off chance that this helps one other person/group realize the mismanagement, poor attitude, and lack of compassion shown by this company, the time I just wasted writing this review will have been worth it.

We've been here at least a dozen times. Each time, the service is great and the food is good…read morequality, reliable comfort food. The fries are really good and the shrimp are huge. Great potion sizes too. The best part of this spot is the location. Fantastic views of Lake Cypress Springs from the sprawling patio! There's even a playground for the kids and some other outdoor yard activities.

Love eating at the Cove, but know that the hours listed on Yelp are wrong. They are actually closed…read moreon Mondays and Tuesdays.

Overpriced tune up & oil change on a SxS; 3-4 stars; meh…read more.. TTR125-front tire tube, 1 star... was told it would be ~$15 for tire tube and $45 labor; they charged $85 labor and it took 2 weeks. TTR125-leaking @ carb; negative 2stars... they had it for 2weeks, said they fixed it; I went to pick it up, it was still leaking....another week+ they said they fixed it; charged $280+ for a float kit rebuild and labor....it was near close time, I trusted that they knew what they were doing- my mistake... loaded, brought home, put in the barn on charger...went to ride 'a couple mo later' and it is flowing leaking fuel from additional locations, heavier than before they 'fixed" it....took it back, they tried to blame me for using cheap gas- this has had only racing-ethanol free fuel w/ lucas oil & or stabil, for over 5 yr; if it had $h!t gas they were the ones to put it in....they wanted to charge more $ to rbuild the carb again- when they did a $h!t job the first time.... *The service guy was very polite, and I understand it is the manager, not the desk dude, is responsible for the exceedingly poor customer service and shop policy.

I bought a motorcycle from this place in 2019 everything was okay on that however when I went back…read moreto have tires put on the bike a couple years later I was lied to about the price over the phone and they charged me much more after the dirty deed was done they also scratched up and marked up my front wheel when they mounted the tire in a couple spots. I went to them about this and sent photos they said they would mail me out some touch-up paint and I've yet to get it. I will never take my motorcycle back to this place to be worked on I will just go to East Texas Motorsports.