Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We have rented from Sandcastle Realty for many years and unfortunately experienced unethical…read morebusiness practices our last couple rentals. Despite taking pride in how we leave the properties in accordance with the check-out instructions and leaving it in immaculate condition we have experienced difficulty getting our security deposit back the last few years. Too many delays and lies on why the security deposit was not refunded has resulted in our conclusion that the owner Doug is running a scam operation taking tenants security deposit based on false allegations and in violation of Delaware law. To those reading this review and considering renting a house from this business ... BEWARE! The security deposit you pay is most likely to become a donation to Doug unless you want to retain an attorney and file suit to get it back.

They may have been good once upon a time, but we found their real estate services are not on par…read morewith other companies in the area. Maybe they got too complacent? We recommend going elsewhere.

I can't say enough positive things about working with Crowley Real Estate Associates. From my first…read morecontact with their agent Greg, as I was looking for a summer vacation rental for my family, to how smoothly everything went throughout the rental process, they were highly customer service oriented, well organized, exceptionally accessible, and helpful with each question and request. The price for the rental was fair and the property was well appointed and well maintained. 220 Ocean View Parkway was perfect for our family beach week. I would highly recommend Crowley when looking for a vacation rental in Bethany Beach. Well Done Team Crowley!

Property Management by Wilgus: Basically Made of Amazing…read more I love my HOA and my Property Management by Wilgus Associates. This is a phrase or a sentence that I never could imagine typing...or even thinking, much less feeling. But since moving into the Savannah's Landing community in Ocean View I have encountered such an amazing HOA experience like none ever....in any of the several communities I've lived in before... at twice the price! Our neighborhood is carefully groomed, enjoys pristine open space areas, generously and frequently mulched, enjoys lush plantings, white picket fences (which are being replaced this year), sparkly community pool, refreshed tennis and pickleball courts, and they even arrange to have our delightfully nostalgic antique streetlamps hand cleaned! So, I am guessing it's a fine partnership with amazing HOA leadership team combined with the diligence and professionalism of Wilgus...but truly, truly, admire and appreciate how they have created a delightful community like no other....and kept HOA fees reasonable, too! Thank you!

If I could choose zero stars, I would. Our experience with this brokerage was nothing short of…read moreoutrageous. They completely mishandled our vacation rental and treated us with a level of disrespect I've never encountered from any professional service. Without warning, they sent a contractor to the property to begin major construction--in the area where our infant children were sleeping. We received no advance notice and were expected to accommodate loud, disruptive work during what was supposed to be a peaceful family vacation. When we rightfully refused to allow invasive construction during our stay--especially around our babies--we were met with an appalling response: the brokerage told us the homeowner wanted us out of the house immediately. Their communication was last-minute and chaotic, their management of the situation was unprofessional, and their complete disregard for our family's safety and basic decency was stunning. This company clearly prioritizes the homeowner and their own convenience over guest wellbeing. I would strongly advise anyone considering booking through them to look elsewhere--unless you're comfortable being blindsided, disrespected, and kicked out mid-stay for protecting your children. Absolutely disgraceful.

She is an amazing agent and we have listed our condo with her and are very pleased with the…read moreresults. Check out the listing: https://tinyurl.com/52ymn567

From the owner: The Real McCoy Groupread more

Annette Batista at Coldwell Banker in Bethany Beach is a top-notch real estate agent. She patiently…read moreworked with me for seven months in my quest to find the perfect home that supported both my needs for a simpler lifestyle, as well as something that supported my retirement hobbies. She strongly steered me away from properties I initially liked but that would not have been good long term picks for me. And she held my hand throughout the entire buying process, working closely with my mortgage broker, my attorney, the home inspection pros, and the seller's agent. I have never had the level of support Annette provided.

Had a terrible experience when buying a home through them. The agent steered us to an awful finance…read moreperson, did nothing to shepherd the process and pretty much left us to find our way. The closing was a mess but thanks to the attorneys office, it happened. Turns out one of the forms she gave us to sign paid her an extra $450 at our expense. She told us-- by mistake- that it was required. I'd never use them again, for sure!

These people are very unprofessional.They talk to you very ignorant.Very rude i wouldnt suggest…read moreanyone to rent from them.They really dont deserve 1 star

From the owner: We are a full-service, boutique real estate brokerage located in Bethany Beach, Delaware. Our…read morerealty company specializes in all types of real estate transactions including: residential home sales, vacation rentals, commercial sales and leasing, property management, and real estate investment consulting. Our real estate firm is powered by a team of accomplished professionals who are highly dedicated and trained to set our company apart from the competition. Our main region of focus is Bethany Beach which includes the areas of North Bethany, South Bethany, Ocean View, Fenwick, Rehoboth, Dewey Beach and Lewes. We look forward to working with on all of your real estate needs.

I understand that South Bethany beach is awesome because I've been renting houses here for years…read more The problem is the companies who manage the rental properties. They would make you think that the home owners of the properties they manage are terrible people that have no interest in maintaining their own homes. In just over two weeks of staying in the same house this summer they didn't repair a broken toilet, bring the appropriate light bulbs for the bathroom, offer any compensation for a bedroom that flooded twice during our trip rendering it unusable for days, replace an empty gas tank for the grill, or repair dangerous bunk beds in the unusable swamp room. There maintenance staff is a full blown clown show that doesn't have an effectively communicating manager. How do I know this? I know this because every time some comes to the house they don't know why they have been dispatched to the house. The bottom line is try and find a house rented by the owner directly so if you have a problem you can contact someone who cares, not resort quest who has a ton of properties and don't care if you ever rent from them again.

Booked this resort May and wanted to cancel because of Covid shelter in place…read more No changes were made to their cancellation policy. It stays the same. If you move your reservation to a later date- high season- you have to pay the rates instead of them just working with you. Many times in the case of a declaration of emergencies, rentals will move you to a later date without charging you extra. This organisation only cares about the bottom dollar.