PHENOMENAL SERVICE.... great team of people and very knowledgeable about the homes available in the…read moreSouth Bethany Beach and Fenwick Island area. Bottom line... I would rather use a small local business that knows what they are doing verses using an online booker like AIRBNB or VIMO, because if something breaks or goes awry, one phone call and its fixed as opposed to calling the owner and trying them to get it fixed in a timely manner. So big kudos to Doug and his super great team at Sandcastle Reality !!!!...... (and I booked again with them for next year)

Absolutely terrible experience -- DO NOT rent from Sandcastle Realty…read more After years of wonderful vacations in Bethany Beach, our family's trust in this company has been completely shattered. We've rented from Sandcastle for many years, always taking pride in leaving every home spotless and following every checkout instruction. Yet in recent years, we've faced repeated problems getting our security deposits back -- endless delays, vague accusations, and outright lies about the condition of the properties. This past summer was the final straw. After a storm from Hurricane Erin, we reached out several times to have the pool cleaned. We were ignored for most of the week, leaving the pool filthy and unusable for our kids. Still, we cleaned the house thoroughly before leaving -- wiped surfaces, swept floors, scrubbed bathrooms, and made sure everything was in better shape than when we arrived. We even took photos and video as proof. Months later, we were told we wouldn't be getting our security deposit back because the house was supposedly left a "mess." That claim is completely false -- and honestly insulting. Our family includes members with health conditions that made us extra careful about cleanliness. The whole experience has felt dishonest and exploitative. After decades of happy memories in Bethany Beach, it's heartbreaking that Sandcastle Realty has made it stressful to come here. Based on how they've handled our last few rentals, it feels like the owner, Doug, is running a scam -- taking people's deposits under false pretenses and violating Delaware law. To anyone thinking of renting from this company: beware. The home might look lovely online, but the peace of mind and trust that make a vacation special are long gone. What a sad way to end so many years of family tradition.

We stayed 2 weeks in Bear Trap Dunes, 83 Orchard Glory, and it was very nice place. It provided us…read moreaccess to the pool, bike riding, the beach and many restaurants with in a short drive. Told Wilgus on check out about the water pressure in the shower and they said we should have called and they would have sent someone to fix it. So I hope that has been done.

Wilgus is an amazing rental company. Crystal has been involved with my family's rentals for…read moredecades. There is a process for rentals in Bethany Beach, DE, and we've occasionally been left without a property for the next season - no fault of Wilgus - and they were always able to help us out.

We have been coming to Sea Colony for over 30 years and have been renting our current unit, Harbor…read moreHouse 904, for 10 years. In the past, we have had occasions where the unit was dirty but this year, it was beyond dirty, it was gross. We were scheduled to be at Sea Colony from Saturday, July 14 through July 21. Sea Colony is a great family friendly vacation resort, with activities for all ages and easy access to the ocean and pools. Check in time for the unit is 3 PM. When we opened the door to enter, we noticed used food on the counters, towels and bedding all over the floors, dog hair everywhere, unflushed toilets, soiled bedding, sand, handcuffs and food under the cushions; the unit was gross. I called Resort Quest, the property managers, to report the unit was dirty. I was told they would send a cleaning crew. I called again at 3:15 and again at 3:55, when they put in an expedite request. In the meantime we were waiting in the hallway with our food and all out vacation "stuff". Fortunately, other family was here so we were able to put our frozen food in their freezers. At 4:25 one cleaning crew member showed up. At 4:45 another person came. The bedding came at about 5:30. We were still waiting in the hall. My wife was getting worried because the other food in our carts was starting to sweat and we were scheduled to host dinner. We made arrangements for another family to host dinner that night. We were finally able to get into the unit at about 7 PM, after waiting 4 hours in the hallway, and had to do more cleaning, especially the dog hair, which was still everywhere. The cleaning crew had to take some of the bedding and have it cleaned before we could use it and after the crew left we washed most of the floor mats and mopped the floor. The cleaning crew that was here was not equipped to handle the extent of the cleaning that was necessary to clean this unit. On Sunday, July 15, I filed a complain with Resort Quest. Their only response was "Oh wow" and "Do you want us to send another cleaning crew". I found this response to be totally useless and left frustrated, feeling I wasted my time complaining. I wish this was a isolated case. Looking at other reviews by other Sea Colony guests, unit cleanliness has become a significant issue over the last few years. Of the 4 units our family rented this year, 3 (including ours) had minor to major issues. The quality of the units is definitely not consistent with the quality of the resort. At this point we are not sure if we want to come back next year. It's a shame, such a beautiful family friendly vacation spot, spoiled because you are afraid to sleep and eat in the unit you are renting and spending A LOT of money for.

We have stayed at Sea Colony for the better part of the past 25 years. This year was the worst and…read morethe worst response from Vacasa and VueStay when we reported issues in Farragut 101. The freezer drawer wouldn't stay closed all the way so all of our frozen food thawed. The washer/dryer control panel was detached and the microwave handle was broken. Prior to arriving, I received numerous emails and texts to verify my identity. There was no explanation as to why this was even necessary or required since I had already paid for the unit. I also sent a text to VueStay in response to their 'welcome' text about these items with pictures of the appliances and received no response. I called the Vacasa rental office at Marketplace and was told to either contact the owner or Security for some reason. The unit was booked through Vacasa and I have no idea who the owner is and the damaged items were not the result of a break-in. Also received no response back from them. I even called Security on the off chance that some process had changed to report these things and they agreed that it was ridiculous for them to suggest it. In the past, the rental office would send a service technician over to complete the repairs that were necessary. Regular wear and tear is expected in condos that are over 30 years old, but when you pay over $4,000 to stay in a condo for a week, you do expect at least the basic appliances to function correctly. And, if not, that someone will correct the situation. No one did! Completely disappointed.

Tansey Walker exceeded our expectations in every way. The initial reservation and deposit was…read morehandled with ease. The email updates throughout the year were informative and timely, The office staff was genuinely warm and welcoming in person. Our unit was clean and ready for us. We had no issues at all during our week. Exceptional service.

The property was 306 N. Edgewater. First off, it is a great location with a wonderful view and a…read moregreat size. However, the positives end there. It was $5300 for the week and it was beyond filthy. Refrigerator is rusted, the mattress pads were filled with crumbs. I had to wash them! We had to clean the entire apartment when we got there on Saturday night because they were already closed. The bathrooms are dated, the shower curtain doesn't even stay on the rod and majority of the furniture is so old and dirty. It was incredibly disappointing. I would not recommend this unit given the current condition especially for that price

Fantastic agency. The entire staff was friendly, eager to help and terrific to deal with. We…read morearrived in town and there was some confusion about the unit we originally rented. We relayed our concerns to Grace and she and her staff immediately resolved the issue and took care of everything in an expedient manner. This is an authentic review...not associated with the agency...a one time (and plan on returning) customer!

From the owner: Full service real estate brokerage firm specializing in the sales, vacation properties along the…read moreMaryland, Delaware beaches... From St Michaels to Prime Hook and as far west as the bay bridge. Our “property services” division has assisted many homeowners in knowing they have a qualified professional company looking after their second home, investment or the property of their elderly parents. We are a local family owned business looking out for you and your property, for more than 45 years. Call today to schedule a meeting to discuss how we can assist you.

Booked a condo at Sea Colony in Bethany thru Trip Advisor that is managed by ResortQuest. The unit…read morewas FINE, I have no complaints about the unit. It was clean & as advertised. Nice view of the beach, etc etc. However, ResortQuest's management leaves much to be desired. It was not clear from the paperwork that check-in was off-site. We couldn't find the off site location because they have it listed on Marketplace and our GPS didn't have Marketplace. Finally, we determined that our GPS recognized Market Place (2 words). Not sure which is correct, but it was totally unclear from the information received. The person who checked us in was not interested in the feedback, was barely communicative, didn't ask us if we needed any kind of map (Sea Colony is HUGE), didn't volunteer any info...we had to think of things to ask. We couldn't check in early, then she said she would email us (not text or call, how convenient is that when you're on the road???!!) when the room was ready. We stopped back at 4:30 (check in time was scheduled for 4) and asked and she said she emailed me at 3....I looked thru all my emails and said I hadn't received it and she just shrugged....no apology, no double checking that she probably typed my email wrong....when we checked out, she never asked us how everything was, nothing, just took the key. Maybe she was new, or maybe she was burned out. She definitely is not customer service focused.

I understand that South Bethany beach is awesome because I've been renting houses here for years…read more The problem is the companies who manage the rental properties. They would make you think that the home owners of the properties they manage are terrible people that have no interest in maintaining their own homes. In just over two weeks of staying in the same house this summer they didn't repair a broken toilet, bring the appropriate light bulbs for the bathroom, offer any compensation for a bedroom that flooded twice during our trip rendering it unusable for days, replace an empty gas tank for the grill, or repair dangerous bunk beds in the unusable swamp room. There maintenance staff is a full blown clown show that doesn't have an effectively communicating manager. How do I know this? I know this because every time some comes to the house they don't know why they have been dispatched to the house. The bottom line is try and find a house rented by the owner directly so if you have a problem you can contact someone who cares, not resort quest who has a ton of properties and don't care if you ever rent from them again.