There were 6 or so employees and only one knew what I needed and were on lunch break... Beforehand,…read moreI was told I could come down anytime and get an account open. I was met with two gentlemen that lacked customer service. (understatement) Maybe they should get some training from Citizens or Liberty bankers because they are stellar consistently. Please improve, no one wants to work with mean people. PS written by someone who has been in the customer service industry for over 20 years. :-)

Couldn't be happier with Webster. I've banked with then for 16 or so years and have never had any…read moreissues whatsoever. Staff is always friendly. The new location is nice as well and I like the addition of drive up service at this location.

Excellent customer service from all customer service reps (tellers) at Cheshire Webster Bank…read moreSpecifically Sam also Shaina Mark Jesse

I would give 0 stars but can't. The management in this location mishandled my business account…read more They essentially stole over $1000 in overdraft fees and would not allow us to block charges when we had moved to a new bank. I had to run around between multiple locations. Many managers from different locations said this could be refunded. But the managers at this Wallingford branch had no empathy and were disregarding of the issue. This game of chasing my money was costing me expensive time that would have a better return when I focus on my business. So I had to stop with it. Just putting this here so others do not get played with in the same way. We were good customers for over 2 years and wanted to change banks. Because of this we lost over $1000 in fees to this location. Please refund.

This is not a review for this exact location, but M&T as a whole. I am currently dealing with check…read morefraud. M&T refuses to take responsibility, even though the check was clearly a fake, and a duplicate of an existing check. M&T will not pay back the stolen money, and they want to charge the business for individual check approval in the future. There is no professionalism, no urgency.

One of the most courteous, friendly, HELPFUL banks around. Sue Ann and all staff go the extra mile…read moreto remember your name, and help resolve problems. I never got a ...' we don't do that here...' from anyone. Even the Manager comes out and says Hi!

I use KeyBank as treasurer for a non profit organization. They are so easy to work with. My contact…read moreat Key, Brian is amazing. I wish I had business relationships with every company like I do with Key. The drive through is excellent and I'm in and out in no time. Today I had to use the walk in teller because I knew the amount of $1's I had would not go through the pipe. Though the line was long, they moved fast. The woman who worked with me was incredibly cheerful, even for a busy Saturday. If you are looking for a bank, this is a great one.

Love, love, love I think this is…read morethe BEST branch of all the branches I have done my business with. Every single person will say hello as soon as you walk in the door. The tellers have personalities and really know their business. One day in particular I used the drive thru but the tube wasn't working. The teller came in the speaker and said " I'll be more than happy to come out and take your transaction". WHO DOES THAT????? I told her that wasn't necessary, I'll come in. Really? Talk about going out if your way for service!

The tellers are pleasant. But theirs never enough of them! They have 1 doing the drive thru and…read moreanother handling the people in the bank. The lines are out the door and no matter how trivial the transaction is it always takes a minimum of 15 minutes! I stood in line for 15 minutes and ended up leaving because the line wasn't moving!! (That goes for the drive thru as well) this happened more than once!!! America if u have to make a $100 dollar deposit at the Wells Fargo on Chase, make sure u bring a folding chair!!!!!

I had a really nice Banker today he was friendly by the name of Josean C. He made experience really…read moreentertaining because he assisted me with everything I needed done today(banking wise). Also told me that when I go inside I can transfer funds without having to worry about my transfer limit!! I like this bank bc if you use your debit card 10 X's in a month they do not charge a fee for having savings & checking account with them. Thumbs up Wells Fargo keep bringing in awesome Banking Cashiers.

the worst customer service of any bank or credit card company…read more the customer agents have no ability to resolve any problems. they are basically puppets. if i could get the word out, i would tell everyone to not do business with santander

Good crew...Good Service..May not have a ton of branches in New Haven area, But they can get stuff…read moredone

The staff at this bank are very friendly and competent. I highly recommend this bank for personal…read moreand business accounts. I originally started banking here because I prefer a local bank. Now it is regional, but hasn't lost its local feel.