As a long time customer I was very disappointed in how I was treated this past Saturday 3/12/22. I…read morerarely need to go inside the branch , but on Saturday I needed to get a document notarized. I was the only person in the waiting area and was told I would not be able to get the document notarized because I didn't have an appointment. A process that takes maybe 5 minutes So I left and promptly went to TD bank down the street where I happen to have a small account. The gentleman at the desk was more than happy to help me. Didn't even ask if I had an account. Guess TD bank knows the meaning of customer service and may have 2 more accounts. TD bank 1 - Bank of America 0.

I only used this location for the drive thru ATM, which is open 24 hours. There were two ATM's too…read more There's a decent sized parking lot as well.

Staff are competent and helpful. Excellent selection of services available and they are open six…read moredays a week at a convenient location. What's not to like?!

This is the worst place I have ever been to. The workers there are very unprofessional and rude…read more Never going back there. If I could rate 0 stars I would

I was warmly greeted and directed to the counter. Excellent! The teller I dealt with asked how…read moreshe could help. I explained I wanted to a purchase a bank check in the amount of $16.50. The teller nicely requested my ID and I furnished that. She told me that the charge would be $6. I told her that was fine and I held out $40. cash to pay for the transaction. A gentleman with a beard sauntered over and asked if I was a customer of the bank. I replied that I was not a customer of the bank. He just shook his head. He stated, we can't do it. I inquired.. "Why not?", "Bank Policy" was his response. He just kept shaking his head glumly. It was kind of surreal because he was standing infront of a Menora, backlit by holiday lights. The teller looked embarassed. Realizing this was a bizzare exchange, I asked.. "OK, is there a different product I should be buying? Something like a money order?" He indicated that I should go to the post office. Ok. Well the place was festive, and the greeter is on his game. I am just missing something here. This was an extremely strange non-transaction.

My wife and i have used Liberty Bank for years. The customer service is great. Between going to…read moreliberty and liberty online/over the phone I always have my questions answered. At times Liberty has a line when you are trying to cash a check or make a deposit, but the line moves quickly. Overall I would recommend Liberty Bank to anyone looking for a trustworthy and friendly bank to deal with.

Lines were long and our teller was trying to sell every product under the sun. Woman was very…read morefriendly and helpful though. Rates are same as any other bank. Parking was okay, but getting in and out of the lot is just as hard as everything else connected to route 5. Not a bad location if you live in the area.

Got my notification about the upcoming branding & focus changes. LOVE IT. Was wondering what was on…read morethe horizon when I answered the survey this summer. I think financial services created with a female consumer in mind will be great.

My family has had accounts here for over a decade. We've watched this place get slowly flushed down…read morethe toilet. I hate the remote teller machines, and nearly everyone who works here acts annoyed when you need to speak with a living human being. Also, at least twice a year, they have data breaches, and our debit cards get canceled, then we're left to wait for them to issue new cards. This is inconvenient and time consuming, but it seems to be the world we're living in now. I truly wish they would go back to having regular tellers. It was actually a nice, friendly place then.

I really appreciate having a credit union centrally located. The hours can be tricky though, as the…read morelobby closes and only the ATM is usable after 3 pm (this presents an issue for people who work later). They do provide a convenient "interactive teller machine" feature on the ATM, which video chats with a live staff person at their corporate head quarters. My experience overall has been positive. I only used Connex for a car loan, but definitely would recommend them to people looking for financial services.

really dissapointed in their lack of helpfulness and general knowledge. incredible to think these…read morepeople expect to get paid for doing NOTHING to help a customer. seem untrained even. very strange. I opened an account at the recommendation of a business and now I feel like i'm lost! Bad phone reps too. Front desk people would rather shoot the bull with each other---a customer walks in and they look like deer in headlights lol

This is probably the worst branch location around CT. It's fine if you're just using the outside…read moreATM, but anything beyond that I would suggest going somewhere else. On three separate occasions my husband and I went into the bank to complete a simple request, on all 3 attempts we left before anyone had time to help us. Waiting around all day just to process a simple transaction is ridiculous.

I cannot believe this branch is still closed. Four months and nothing!! I need a bank that works…read morefor me not a problem bank. Time to move to another Bank Company

I've been doing business with Webster Bank for years, they are a Class A Bank to do business with…read moreand the Cromwell location is so convenient, easy in and out. All employees are extremely " Professional ". I would recommend this Bank for all banking services.....

I've been with Webster Bank for 15 plus years, two checking accounts (approximately 22k on deposit)…read moreand a home equity loan with a balance of 99,400. Oh and a credit card. I get a service fee of $21.95 and I call in. They said they changed their accounts and sent me a disclosure packet in the mail. I asked to have the fee waived and switched to a different program. They would not waive the fee. They said no to waiving $ 21.95 but preferred to lose a client. So, here comes the best part. I look for a new bank, one with a great on-line banking program (JD Power rated) and I refinanced my loan at a much lower rate. I'm saving money and have a great checking account with no fee's. Thanks for making me mad Webster Bank.