Mercedes Alicea A…read morereal disappointment to be treated with prejudice and discrimination in this day and age. The tellers and desk representative looked at my settlement check for about half hour, I couldn't understand why if the check was drawn from the bank. When it finally dawned on me that the bankers were in disbelief that a Latina had a settlement check drawn on their bank.

This branch has absolutely the fastest, friendliest tellers around. They never lose patience with…read moretheir customers. Dawn always remembers me and what I always ask for.

I have been a customer with American Eagle Credit Union for about 5 years now, however my family…read morehas been banking with them for well over 30years. For the past few days, I have tried to use my debit card online to order a couple things only for my card to be denied. I went to a webster bank a t m and was denied saying my card was restricted.I went to bank of america a t m tried again was told my card was restricted. I went to the american eagle branch in cromwell.To find out what was wrong with my card?Because there was plenty of money in my savings and or my checking account.I was only trying to make a simple cash withdrawal. I walked in and told the teller, what was wrong, What issues i was having and I even showed her a receipt from the webster bank ATM, showing card restricted.She looked at me and said, "well, this is for a webster bank." I responded, okay, well, what does that matter? I can use my american eagle a t m card at all.A t m machines, so what would webster bank have to do with anything? " no response. She asked me what I was trying to do. Again.I told her I was trying to do a simple cash withdrawal, and she said, well, I can withdraw cash for you here, and I said, "well, I want to find out what's wrong with my card.Why am I being restricted?I've never been restricted before.What is going on with my card?Can you look?"She asks me how much money i'm looking to withdraw. I tell her how much cash she asks.How would I like that cash?I tell her. Again I asked her," do you see anything flagged on my account That would cause my card to be denied?" She hands me my cash , my receipt tells me to have a good day. Again I asked her ," why was my card denied? As you can see, there's plenty of money in there! Why was my card denied not only online from Websites that Ive used my card on before.But now at atm machines that I should be able to use my card at with no problem. " she had a blank look on her face. It wasn't time to leave.It was only 3:10-3:20 p m on monday afternoon! There was only one other customer in the branch with me. There are two other tellers that are not doing anything and the customer service rep.Sitting at her desk with no customer. So it's not like I was there at an extremely busy time or at closing time.I am conscious and considerate of things like that. She shakes your head no she didn't see anything. I'm thinking in my head.You didn't see anything because you didn't look.Thanks for nothing. I go across the way to shoprite, I do some grocery shopping.My bill comes to seventy dollars and guess what.???? I go to use my a t m card and yep you got it denied!!!! But there was nothing wrong with my card!!! Fortunately, I have other forms of payment, but that's not the point.Why would I want to put my grocery bill on a credit card?Where I have to pay interest?!?! That's right.I have an a t m debit card so I don't have to use a credit card because if I don't have the cash I don't buy it.That's how that works. After I leave shoprite, I call the 1-800 # on the back of my card. A very nice gentleman answer the phone.I explain the situation to him.And while I was explaining what had happenedHe was already accessing my account to follow along with me to find out what the problem was.And by the time I finished telling him all the fun things, and they're pleasant crappy experience I had at the branch in cromwell- he found the reason. It was as simple as I have alerts set on my account to go off and alert me for everything pretty much and if I miss an alert.And I do not acknowledge it, it restricts my card. Fantastic.I love that feature, and you know, it was my fault for missing that alert. But how hard would it have been for that Teller to take two minutes at the end of her day and mind you, She still had 45 minutes left of her day, but how hard would it have been??? Obviously not very hard because from the start of my conversation with the gentleman I spoke to last night, with me going into detail as to what had been going on with my card, with him confirming five transactions to make sure that they were my transactions, to confirming who I was my information, my contact information, my driver's license number et cetera. That call might have taken 4 minutes! I have always been very pleased with American Eagle Credit Union. I have never had anything negative to say ever. Until my experience yesterday december 1st at approx. 310pm . She was a middle-aged teller, she sat to the far right, she wasn't the last teller, she sat to the right In the next seat on the right from the last teller. That was a poor excuse for customer service. I was so disgusted for her blatant disrespect. You should not be a teller and work in customer service if you are not prepared to service the customer. Someone might need to be retrained or Maybe american eagle needs to restructure their employees with employees who actually care about their job and care about the customer.

Staff inside is always nice, but their drive up atm machine is often broken. Happened today and the…read morelast time I went to the bank. Terribly inconvenient, especially on off hours when lobby is closed.

It's an exceptional team available,prepared and professional…read more Mira in the lead with Jessica,Dulani and Belen,they would be the envy of any bank. GREAT JOB. Gaetano and Vicky

At the bank at one o 'clock in the afternoon nine people were waiting and only one attendant was at…read morethe counter and a woman was probably the manager. Very rude

Horrible customer service, outrages fees. I'm being charged $185.00 for an overdraft that shouldn't…read morehave been able to go through. Bank elsewhere!

My wife & I were with Rockville Bank that became United Bank that is now Peoples United Bank. At…read more60 years old, my experience with Peoples is absolutely the worst banking experience I have ever had. Long lines at drive-throughs, call centers will not call back, the only way to talk to someone is with appointment, my paperless statements were changed to paper without my permission so they could charge monthly fees, my checks deposited to my business account went to another account, and I keep getting locked out of my on-line account. We are in the process of clearing out all our accounts with this bank. This bank should be reported to the banking commission - maybe my next step.

Low staff inside so there was only 1 teller person when I went inside to make my deposit. Had to…read morewait a little bit but I feel that's normal for a bank. Otherwise everyone was very friendly and the transaction was smooth!

I've never seen such an understaffed BofA branch in my life. I went mid day, middle of the week…read more Even if I had made an appointment, it would have taken hours just to check in. I knew BofA was going down hill but wow! I walked in and there was 10 people in a totally non-moving line. ONE teller was helping what appeared to be ONE trainee in ONE teller window. I waited several minutes and there was no movement of the line. Not one person. So I left. This place makes the DMV look good. While waiting in line, I saw one banker in the back walk out and apologize for making someone wait for a sit-down consultation. The people working here are probably wonderful. I'll never find out. The guard out front was super-courteous and even opened the door for me. I give them all an extra stars because I never actually got to speak with anyone else. The problem rather is simply that the branch is absurdly under-staffed!! I keep money in multiple financial institutions. I was coming in today to close out one of my accounts with BofA and move more money to Chase JPM. My experience with this and other branches affirms my decision to move as much wealth away from BofA as possible.

This bank is very customer friendly, both online and at their offices. They are always trying to…read moreimprove the website. I just inquired about depositing checks via smartphone and was told that they are working on that function now. I can highly recommend this bank to potential new customers.

Just had some paperwork notarized quick and painlessly. Couldn't get it done at my main branch bank…read moreat Webster so went here instead without issue. I really need to switch to this place like yesterday. Really good credit union. Always people there to get done what you need done when you need it.

From the owner: Dutch Point Credit Union is a full-service, community credit union whose mission is to improve…read moremembers' financial well-being through financial solutions and education.