I have banked with TSB for many years. I recently got hacked and the hackers got into two of my…read morechecking accounts. I called the bank and spoke to Brian, who was calm, courteous and extremely helpful. By the time I got to my branch of the bank to cancel the old and sign for the new accounts, he had arranged for all the paperwork to be ready for me. The woman who helped me (sorry, didn't get her name) was extremely efficient and reassuring. What I had absolutely dreaded (hacked!!! my life is over!! There will be tons of paperwork, lots of hassles) was actually a tiny blip in my day. Many thanks to all the people who work at TSB--have to give a shout-out to the great tellers, too!

I would absolutely NOT recommend their Estate or Trust Department. The experience has been costly…read morein many ways.

On 2/21/25, my best friend Dennis and I visited American Eagle at 888 Queen St., Southington, CT…read more I've known Dennis for about 12 years--he's like family to me. Dennis is a retired correction officer who has physical disabilities, and he recently opened an account at this branch based on my recommendation. What followed was an appalling and upsetting experience that's still deeply affecting me. We were told the ATM machine was broken and that we would need to travel to Plainville to get a new card, with only 20 minutes before closing time. I requested an additional $100 due to urgent financial matters related to my day trading, which the teller misinterpreted as suspicious. As a result, Dennis's ATM card was blocked, leaving him unable to access his $8,600 balance for three days. Because of this, Dennis was left with no way to pay for his accommodations and was forced to sleep outside on the night of 2/23/25, without access to any funds. He's been unreachable since then, which is completely out of character for him. After knowing him for 12 years, I'm genuinely terrified that he may have passed away due to this entire ordeal. I do not know if he is alive or dead at this point, and that's a terrifying thought to live with. This could have all been prevented with simple communication and due diligence. The assumption-based decisions made by the bank were careless and reckless. As a long-time customer and someone who's had personal experience with this bank, I can say with certainty that American Eagle does hire employees based on DEI (Diversity, Equity, and Inclusion) initiatives, which is a fact. While I respect diversity, it's clear the lack of experience and professionalism in handling customer service led to disastrous consequences. Dennis's life and well-being were put at risk due to this VERY unprofessional behavior, and I urge everyone to think twice before trusting this bank with their accounts.

I have been doing business with them since I was five years old. They have grown into an amazing…read morefinancial enterprise while still focused on the little guy...

I had a great experience with Amy at the Farmington Ave. location in West Hartford. Even before I…read moregot there, the teller who had to give me directions was so patient and friendly. Amy continued on that vibe as she ushered me into her office to open a new account. She was knowledgeable and friendly, and provided me with a wealth of information, yet was still respectful of my time. I had plans to open a business account with another bank, but Santander won me over.

Usually go to Manchester branch but was in the area helping my mom open a checkings account…read more Given that Santander is fairly new, it's amazing how many locations they've opened in such a short period of time! I would think this location is quite popular but it didn't seem too busy. Parking is not an issue which is a plus. Inside feels slightly dark and small compare to what I'd hope for in a bank but since I don't visit the bank too often, environment is not too important as long as my transactions are done accurately and securely. Waiting time was around 10 minutes, there was only 1 financial advisor person working so we had to wait until the current customer to finish. Heard they don't have a lot of traffic flow there. During the one hour we spent there, we didn't encounter too many people. From all the Santander financial representatives I've encountered, I haven't had a bad experience yet. They all have the common traits of willingness to help/listen and patience. I always felt comfortable with them and feel like they cared about my opinions and feedback. Santander bank is awesome but this location itself is not as favorable as other branches I have visited which includes south Windsor and Manchester.

I like this location. It's a small bank, but the people here get the job done. They are quick,…read morereliable and friendly. I never find myself ever in a line or waiting long. The bank is clean, well lit, and the staff are very professional.

Save yourself the hassle of doing business with Thomaston Savings Bank. They dropped the ball with…read moreour new home build and mortgage in MULTIPLE ways, and are holding us to a higher standard than both their online banking system, and their customer service department. Our issues arose from a "back-end fee glitch" (their words) that appeared on our mortgage statement. I called Thomaston Savings Bank to clarify what amount to pay (as our payments were variable) and paid the amount I was told a week before it was due. Unfortunately the amount I was told to pay by the bank representative was short $120, (which was our estimated escrowed taxes). I didn't know this until another representative called me on the 31st of the month to report the short payment and ask if she could pull the remaining funds from our savings, which I of course gave permission and thanked her for alerting me. A few weeks later I found out that mine and my husbands' 15 year perfect credit score had dropped 130 +/- points due to a "late payment" to Thomaston Bank. We paid early, but since it was short the $120 which was paid at the end of the month instead of the beginning, the whole payment was deemed late. I thought this would be an easy thing to clear up since the issue arose from a "backend fee glitch" with the bank's website appearing on our mortgage statement, and then the teller giving us the incorrect amount to pay when we called to clarify. I was wrong. Thomaston Savings Bank is refusing to remove the late payment from our 15+ years of perfect credit. They are claiming it was ultimately our responsibility to pay the correct amount DESPITE it appearing incorrectly in their portal due to the fee "glitch", and additionally being told the incorrect amount by their representative. Another kicker is that they are claiming they did their due diligence by alerting us via postal mail of this issue. We were having our mail forwarded due to being in the process of moving and getting a mailbox installed at our new build. Thomaston Savings Bank apparently does not forward mail and does not alert their customers of this fun fact. They have it on record that their warning letter bounced back to them 10 days before our account was going to be delinquent. Not a single person called to tell us that they had our mail, or that the bank doesn't forward mail. They also refused to meet with me in person to discuss the issue. Completely unprofessional and unfortunate. We wanted to go with a local bank for our home build and now will take all subsequent business elsewhere. Save yourself the headache of doing business with this bank.

Professional, courteous and helpful service at this local chain of banks. I get free checking and…read moreadditional services here!

I've been coming here for a few years and it is always delightful to the extent visiting a bank can…read morebe delightful. The people who work here are charming. They are also efficient and knowledgeable. There are some banks I won't do business with because I'm just so tired of the attitude of the people who work there. This bank branch is one that I go out of my way to visit.

Great customer service. Convenient hours. Dedicated staff. Easy to open an account, personal and…read morebusiness.

After being with Litchfield Bankcorp since my teens and loving it, unfortunately I left after three…read moreyears of frustration dealing with staff at the Watertown branch which only worsened after it became Northwest Community Bank. Fraudulent charges were not addressed appropriately. After my accounts were constantly mishandled and became inaccessible to me I closed my three accounts.

First World Mortgage is a great company to do business with. My loan situation was a complex one…read morebut Brad Moore made it a pleasant experience. I truly appreciated Brad's honesty and persistence during the loan process. Brad never made me feel that the loan would not go through and made it seem effortless even though there were many complexities on the way to the closing. I would recommend First World Mortgage and especially would recommend working with Brad Moore.

I absolutely loved working with First World Mortgage! My husband and I were beginning the process…read moreof purchasing our first home together. My mom recently went through the process of helping a friend find a home, and they worked directly with Denise. She was absolutely fabulous, as well as her whole team. If Denise was ever unavailable, I was provided immediate assistance from Lauren and Erin. Everyone there is so helpful, knowledgeable, and friendly. We closed on our first home ever with the help of the First World Mortgage team and our incredible realtor, Aimee Nieroda. They talked us through every step, answered every "dumb" question I had (they never treated me as if I was!) and got us into a good solid first home. I recommend any and all homeowners to work with them for an easy and smooth mortgage process.