The staff manning the teller windows are super nice. Very…read morepleasant always a nice hello with a smile. You do not see this in some of the larger banks just around the corner in center of Newington.

Best teller ever.. love Santander Bank!! Never had any problems and I being with them for 4years I…read moreeven open a bank account for my 16 year old..

Customer service is rude when opening a account.Disposition was surprising for a Credit Union that…read moreis owned by the members.Tellers are nice and treat customers with respect.

Swapped over a short time ago from MT, huge difference. It's been nothing but smooth sailing so…read morefar and I don't see any reason currently why it would change going forward

If you don't write exactly on the back of the check "Mobile Deposit Only At TSB" your deposit will…read morebe rejected by the idiots that work here. You can not write anything different. Deposit only At TSB is not sufficient. Seriously you are the only one I bank with that has this strict of an issue with my checks. It doesn't matter if my name is wrong but it does matter what they read on the back. Make sure your spelling is correct lol

Excellent service. Everyone I speak to is very efficient, pleasant and personable. It's very…read morerefreshing. The Dibble Street branch is also excellent. Thank you for providing real customer service.

The people who work here are the best! From the many branches to phone answerers they could not be…read moremore helpful, knowledgable and kind.The rates are always better than the commercial banks and even other credit unions. We are lucky to have them! A special shout out to the Middletown branch!!! Thanks!!!!

This is a great place to bank at. Employees are nice, professional & efficient. Great rates for…read moreloans & investments, too.

Went to this friendly bank today. Great service personable employees. Everyone was easy to deal…read morewith and knowledgeable about their work.

My family has been a member for this bank for years and it took us a while to find a better one…read morethan the one where we live that always makes mistakes. This bank is great- they get to know you by name and always are very kind. There is one lady, Lisa, who is sort of a manager that will help you with any problems and will try to solve them as fast as possible.

Berkshire Bank is the worst bank EVER! I was a former SI…read morecustomer for 32 years and Berkshire Bank recently bought them out... I havmd more problems in the 2 months after the switch over than I did in 32 years with SI! EXAMPLES: They put a HOLD on everything! They put a hold on my PAYCHECK after there were 2 NOTES on my account to not do so! They put holds on CASH DEPOSITS thru the ATM!!! Last week I wanted to do a cash deposit thru an ATM on WEDNESDAY and they told me the funds would be held until MONDAY!!!! MULTIPLE ATMS down (not working) MULTIPLE TIMES! One night I had to drive 12 MILES out of my way to find any ATM that worked! FINALLY...worst customer service EVER!! Every problem that was bought to their attention...their response was "Nothing I can do about that!" Also, made several calls to customer service and every time was PROMISED a follow up call...NEVER received one! I would like to acknowledge two wesome employees in the Hebron branch who always took care of me with a smile...Erica and Tracy Rose...these 2 women always tried their best to take care of whatever problems I had! Kudos and hats off to them!! In closing, I have since closed my account and use my account at another bank... I have not had one problem...and have had NO HOLDS placed on any funds in my account AND the banks policies were clearly explained to me regarding holds... I am filing a formal complaint with the state banking department about my experiences with Berkshire Bank in the hopes that no one else will have the same negative experiences I did!

I am new to the area and was looking to start an account at a smaller bank after having a B of A…read moreaccount. I looked into several banks further down Farmington or on Main Street and they lacked free and easy parking so I chose Bankshire. Bankshire is a brand new facility with their own parking lot for easy access. The staff are friendly (I met with Jerry) and I love that they have accounts that are actually free with no monthly charges. I was able to open up an account without a minimum balance and it was all painless. They also have online banking, debit cards, bill pay etc like you would expect from a modern bank. I think I'll be happy here.

I have accounts at Schwab and 2 other investment firms. Each of them have slight differences in…read morewhat they offer and how customers interaction works; Schwab has some features I like better than their competitors, but because I deal mostly online, I don't speak to a local advisor often. When I do need to make a trade through an advisor, I have always found the representatives I talk to are very helpful.

Normally, when I "talk to Chuck" it's through the interweb or over the phone. Chuck is really good…read moreabout picking up the phone. He won't send you to voice mail or text you back because it's too loud in the sports bar. So anywayz, recently I needed to "talk to Chuck" in person. I had some business and dealings and tasks to complete. Chuck hangs out on Lasalle, but don't get all "ohhhh that's right near McLadden's and that bar bottlenecks like no other... EWWW" because it might as well be worlds away. I recommend Chuck.