I've been banking here for around 10 years, and always a pleasant experience. The tellers know you…read moreby name, know where you work, and are always friendly (Debbie & Elizabeth). Most recently, I opened a third account at this branch with Luciano, who was very friendly and assisted me with several other items also. There are some nice perks of having accounts here, ways to earn up to $20 per month just for direct deposits or transfers. They just renovated the inside when they switched to Santander, which was needed. It's now sleek and clean, with minimal decor, which looks nice. Plenty of parking, drive thru ATM. My entire family banks here and we will continue to do so!

I am the customer of this branch of Webster Bank during more than fifteen years…read moreand always I was getting qualified and friendly services. The bank all the time is trying to improve the quality of service. One of such improvements is creating electronic Checking. I used to experience Webster Bank's effective support when some unknown person tried to penetrate into my account and withdraw money. I like this bank!

I dunno how to understand how this bank ruined my entire job. The manager calls one day saying…read moresuddenly that she wants to close my account, later we find out she doubles as housing clerk prosecutor and just mangers the bank with her free time. I doubt I'd come back to bank with them ever again. We were thinking nice friendly CT based banking but they were worse than scum, imagine scum x 10 or worse.

Customer service is rude when opening a account.Disposition was surprising for a Credit Union that…read moreis owned by the members.Tellers are nice and treat customers with respect.

Swapped over a short time ago from MT, huge difference. It's been nothing but smooth sailing so…read morefar and I don't see any reason currently why it would change going forward

Love, love, love I think this is…read morethe BEST branch of all the branches I have done my business with. Every single person will say hello as soon as you walk in the door. The tellers have personalities and really know their business. One day in particular I used the drive thru but the tube wasn't working. The teller came in the speaker and said " I'll be more than happy to come out and take your transaction". WHO DOES THAT????? I told her that wasn't necessary, I'll come in. Really? Talk about going out if your way for service!

I use KeyBank as treasurer for a non profit organization. They are so easy to work with. My contact…read moreat Key, Brian is amazing. I wish I had business relationships with every company like I do with Key. The drive through is excellent and I'm in and out in no time. Today I had to use the walk in teller because I knew the amount of $1's I had would not go through the pipe. Though the line was long, they moved fast. The woman who worked with me was incredibly cheerful, even for a busy Saturday. If you are looking for a bank, this is a great one.

I've worked here for about 4 years during college. The manager Kim Murphy is in my opinion the…read morebest community bank manager out there, or at least within CT. There are 7 offices of NWCB in Litchfield county, and we are under the umbrella of CMHC Connecticut Mutual Holding Company with 2 other community banks - Litchfield Bancorp and Collinsville Savings Society. Honestly, a 100% better experience than any commercial or competitor bank, we offer generally competitive and sometimes lower rates, less fees, one-on-one NO-FEE customer service with happy customers. A much easier and hassle free way of managing personal, and business banking. The only pitfall is that we have local ATM's, and restricted locations! Great if you're settled down in the area, but we do accommodate to travel and have dedicated customers throughout the country.

The people who work here are the best! From the many branches to phone answerers they could not be…read moremore helpful, knowledgable and kind.The rates are always better than the commercial banks and even other credit unions. We are lucky to have them! A special shout out to the Middletown branch!!! Thanks!!!!

This is a great place to bank at. Employees are nice, professional & efficient. Great rates for…read moreloans & investments, too.

Mercedes Alicea A…read morereal disappointment to be treated with prejudice and discrimination in this day and age. The tellers and desk representative looked at my settlement check for about half hour, I couldn't understand why if the check was drawn from the bank. When it finally dawned on me that the bankers were in disbelief that a Latina had a settlement check drawn on their bank.

This branch has absolutely the fastest, friendliest tellers around. They never lose patience with…read moretheir customers. Dawn always remembers me and what I always ask for.

Peoples' employees in general are very nice. They try to go the extra mile to make sure you are…read morewell served and sometimes they'll offer the newest service or offer they have going now and then. However I'm okay with all that. But recently in at least 2 other locations the tellers were not that friendly and on the contrary they seem annoyed and guys this is a bank! I can take my business anywhere I want, so they should be privileged and yes at your service at all times. I'm giving them a four star because they re usually great. hopefully they'll read this review and improve soon.