We had just moved to Rockwall and were looking for a new dentist for the family. After doing some…read moreresearch on Yelp, I decided to give Courtin a try. The office is conveniently located on the I-30 frontage road with access from Ralph Hall so getting there was very easy. Everyone in the office was very friendly and helpful and my wait was less than a minute for my 9:00 am appointment. Since I was a new patient, they did a full mouth X-ray and periodontal exam. After that was complete, Mary (Courtin) introduced herself and discussed what they had discovered and a plan to keep me healthy. Together we looked at my X-rays (both new and previous X-rays obtained from my prior dentist), and discussed treatment options for areas of concern. Mary is very easy to talk to, and made me feel comfortable right away. You can tell that she has a passion for her job which is something that I feel is very important. Before doing any work, Mary's receptionist brought me a breakdown of the work that needed to be done with prices and expected insurance coverage. I've never had any medical professional do this before and was grateful to know what I could expect to be paying upfront before any work was completed. I could do everything right then, or pick the things that fit into my time constraints and budget. I had a full deep cleaning, as well as repair on a old filling, and in spite of being upside down in the chair for a bit, had no discomfort what-so-ever. Now (24 hours later) my mouth feels just fine and I'm relieved that I've found a dentist who is friendly, thorough, and professional. I can recommend Coutin without reservation to anyone looking for a good dentist in the Rockwall area, and am looking forward to a long relationship with Mary and her staff.

Steer clear of this place…read more Billing practices are questionable. Management was insanely rude. My husband and I both had awful experiences here and immediately found an alternate team. My husband had botched implant prep here with his dentist being hired and fired within the same month. When he went back for follow-up and placement with a new dentist they paired him with a provider that's out of network with our insurance (we had no idea that their team all take different insurances and they don't disclose that to you). We've called 3 times to have our claim submitted to insurance and it still hasn't been done. For myself, the cleaning tech was wonderful but then I met the dentist and he started making wild claims and recommendations about the condition of my teeth post-pregnancy. As a nurse practitioner I felt very uncomfortable by his bedside manner and sales behavior. I asked for a copy of my x-rays and the recommendations for a second opinion 4 times between phone and email and never received them. This office doesn't care about your budget, respecting your insurance policy, or adhering to a less is more/conservative approach. If you do decide to be treated here keep a close eye on your paperwork and research everything. In the mean time, I'm still working hard to get my booking deposit back (yes they make you pay $75 just to book a cleaning).

As a very anxious dental patient I fear going to the dentist. Yesterday I had an emergency visit…read morefor my front tooth. My anxiety level was through the roof. Dr. On and her assistant, Chelsea handled me with aplomb. Not only did they dispel my anxiety with their detailed explanations, but they calmly spoke to me throughout the procedure to ensure that I knew what they were doing and how long it would take. Thank you Dr. On and Chelsea for making the visit to the dentist my best one ever. You are both amazing professionals.

I am very disappointed with my experience at this office. We received inconsistent information from…read moredifferent providers about my husband's treatment. Initially, we were told that both impacted wisdom teeth needed to be removed with bone grafts. Later, another provider said only one tooth would need a bone graft. When we finally met with the oral surgeon, she advised us not to remove the right impacted tooth because it was lying sideways, very close to the nerve, and could cause permanent numbness. We ended up removing only the left tooth. The billing was just as confusing. We were charged for one hour of IV anesthesia (four 15-minute units), but the timeline simply doesn't add up. I left the treatment room at 1:03 PM, and my husband didn't even have an IV yet. At 1:33 PM, a staff member told me the procedure was finished and asked me to bring the car around. My husband walked out at 1:45 PM. When I questioned the one-hour anesthesia charge, I was told it included recovery time. That explanation did not make sense to me, especially when the actual sedation time appeared to be much shorter. Patients deserve clear communication, consistent treatment recommendations, and accurate billing. I have requested a detailed explanation of the charges and hope the office will review and correct them. Until then, I cannot recommend this practice.

I can't say enough positive about this practice. as someone who has extreme anxiety and I'm very…read moredifficult to numb, they have done a great job. compassionate, knowledgeable dentist and very affordable. what more could you want?

Oh wow I just called to ask if they had any new patient appointments available today which is a…read moreSaturday and understandably they said no. Did not offer other days of availability or anything just said they don't and said ok bye. Who does that? Guess I won't be coming here and don't recommend anyone else even bother.

Going to the doctor, or dentist is never a pleasant experience. Usually, you are in pain, and the…read moreidea of undergoing more pain to make it stop... well, it's stressful. Dr. Lepard removed my wisdom teeth which have been bothering me for years. The procedure it self involved very little pain, due to the sedation I was given. My recovery was super easy, and his staff explained everything to me, so I had no issues. His staff is top notch, always kind and understanding. His rates are very reasonable. Today I went in because I have an out of control cold sore, and my lip is so swollen, you would think I got into a barroom brawl. Upon the suggestion of his staff I came in to receive laser treatment. I was told that because my cold sore was so severe the laser would help keep it from spreading and could help with the swelling, but not to expect a miracle cure. Well, maybe it's not a miracle cure, but after just a couple of hours I can feel is a huge difference in the swelling, and discomfort. *Tip: I was told that the second I feel a cold sore coming on to call them for the therapy and it can actually stop it from blistering. So if you are in the area, and need a really good dentist, this is the place for you. There is no order taking or neglectful over booking. Dr. Lepard and his staff take their time and really listen to your concerns and try to help you.

My dad is a retired dentist in another town, so we have high expectations for our dental care. This…read morepractice is wonderful personally and clinically. They take such great care of their patients! We're so glad we found them!

**UPDATE** They called me back and are now referring me to…read morean endodontist for my root canal as well as sending me a prescription to the pharmacy for the pain in the meantime. They also offered to start the root canal in-house if I was unable to get an appointment scheduled at the endodontist anytime soon. I appreciate the follow-up and have updated the number of stars. ------------------------------------------------ Two years ago, I would have given this place 5 stars. Today, I'm giving it 1 because they have more patients than they can handle. I went in on 7/9/2018 for a cleaning and because I had a pretty bad cavity. The dentist worked on my tooth and at the end of my appointment, told me it was pretty deep so that there is still a chance it could need a root canal. He specifically told me that if I felt pain in that tooth or it became sensitive to give them a call so that I could get the root canal scheduled. Today, 7/23/2018, I called because since leaving the dentist on 7/9/2018, my tooth has been sensitive. The pain has been getting worse, so I called to find out how much it would cost to get the root canal. The lady that answered said they don't normally call insurance to find out the coverage information until the day before the appointment and that is when they would tell me how much it would cost. Well, I'm not going to schedule an appointment to get work done until I know I can afford it. She ended up looking at my chart to see if they had the estimate listed from my previous appointment, and thankfully they did since they obviously weren't going to go out of their way to find out. After finally getting an estimate, I asked to schedule an appointment to get the root canal done. After waiting on hold, the lady said that she can't schedule me for a root canal because my chart stated that I didn't need one on that tooth. I explained to her AGAIN that the dentist told me just 2 weeks ago that there was a possibility of needing one and that if it started to hurt, that was a sign it needed a root canal and to call to get it scheduled. She said the best she could do is schedule to get my crown put on and during that appointment I could tell the dentist about the pain/sensitivity and he could look at it during that time and determine what needed to be done. I asked her, "So, you're telling me I have to come in to get my crown put on, but tell the dentist I don't actually want my crown put on because of the pain I am experiencing in my tooth. Then have him look at my tooth a 2nd time just to schedule another appointment for a root canal that he already told me I could possibly need?" - She said yes, that I might not even be able to get my root canal done that day and that it would depend on how busy they were! Frustrated, I told her to just schedule me for the next available appointment since I was in pain. The next appointment isn't until 8/2/2018!! So now I am in pain, have to wait 10 days to get in to see the dentist, and on top of that there's a good chance I won't even be able to get the pain taken care of that day and will have to schedule a separate appointment to get my root canal done once the dentist confirms that I need one, even though he already said there was a chance of needing one. I am beyond disappointed in how this place has changed in the past couple years. Once I get my tooth squared away here, my husband and I will be finding a new dentist office.

Went in January, was told I had 6-8 cavities, they helpfully offered a payment plan to get them…read moredone. Didn't have insurance so I put it off. Went to another dentist (having had no work done) and got a clean bill On my teeth, no cavities. Almost went through with having my "cavities" filled

Dalrock Dental... where to start?…read more Haven't been to the dentist in nearly 5 years, needless to say, I have some problems with my teeth. I finally manned up and made an appointment, and the experience was nothing short of amazing. First off, the atmosphere is so laid back yet professional. Office staff and hygienists are super friendly and knowledgeable. I came in early for a cleaning 1.5 hours ahead of my appointment, they found time to fit me in. Conversation is probably the best I've ever had at a medical office before. From all of my past experiences, I've associated medical professionals as very straightforward and... well...a bit socially awkward. These guys bring not only the dental, but the social skills as well. For real, I'm looking forward to my 6 month checkup, can't wait to hang out with these guys again. I'm so lonely.

Can't give less than a 1 star. I would if I could. They are a rip off!!!!!! Nothing but crooks not…read moreto mention the best part about them is they are only open one day per week so they can't screw people the other 6 days. DO NOT USE THIS PLACE AND MAKE SURE ANY OTHER DENTAL PLACE ASSOCIATED WITH THEM IS AVOIDED ALSO. Another place is Murphy crossing dental. Owned by same people. Avoid them at all cost. They are about the worst that anyone can go to The only way they can improve is to close all their stores! Additional comment: western dental responded but it is meaningless. They screwed me on their billing and lied about their services. Scheduled appt and said couldn't do it. Sent me to another location without providing next place the X-rays that they want me to pay for. I called them and talked to their business people and they didn't care they are thieves. DO NOT EVER DO BUSINESS WITH WESTERN DENTAL MULTIPLE LOCATIONS. YOU WILL END UP GIVING A 1 star review that they don't deserve and you will end up doing a negative review like most people who have done a reviews. Do not ever use Dalrock dental or any dental place associated with western dental!!!!!!!!!!!!! They know how to contact me. All they gotta do is check their records. They are about the worst damn company there is.

I just want to say that this dental office is TOP NOTCH! I have severe dental anxiety, but when my…read morecrown fell out they got me into the office immediately and fixed my issue with care and concern. Everyone was cordial and respectful, and very understanding of my anxiety. Thank you, Monarch in Rockwall for having great staff and being attentive to my personal needs. I'm not at all worried about the dental cleaning I scheduled for next month because you guys are so awesome. I appreciate you and all you did for me when I came in for my appointment!!

Staff was very nice and helpful came to the office with a family member that was being seen. I was…read moreinterested in becoming a patient so I asked a few questions I believe I spoke with Julie she is very knowledgeable. she broke down the information in a way that I could understand. most offices don't take the time to break things down and I really appreciate that from her. so if you have questions in regards to certain treatments she is the one to talk to.

Fabulous experience. They were great with my 2 younger children. Will definitely be going back.read more

I took my son here for his first appointment as he just turned 2. The staff was very friendly and…read morekid centric. They brushed his teeth, counted them and visually looked for cavities. They did not take any xrays. I expected a more thorough visit with a complete examination. I chose this office since it was kid centric but I am now having to book another appointment with my dentist for my son to ensure he has a complete review and that his dental health is really tracked. I think this office is good for maybe a basic visit.. but I need a bit more from our visits.

This review is a retraction and public apology for an unfair review that I wrote about Dr. Kumar's…read moreoffice (a very long time ago). When I first started seeing Dr. Kumar, his practice was brand new. Back then, he was very "hands on" with the cleanings, dental procedures and answering the phones. I thoroughly enjoyed my experiences with him. Where I failed to see things (from his point of view) was the fact that his practice was growing. He needed and hired help. Me being young, impatient, selfish or entitled at the time, I grew frustrated that Dr. Kumar was not available for my cleanings. I was also disappointed that my "last minute request for an immediate appointment" couldn't happen. Simply put, I wasn't fair in the previous review that I wrote. Now that I'm older, I understand/ respect business and patient care... so let me be more clear and honest in my review.... Dr. Kumar is a patient person (pun intended). Dr. Kumar is good person. Very recently, I had a dental scare and had no one to talk to about my situation. Dr. Kumar made time outside of normal office hours to meet with me and help me through my problem. He answered all my questions. He wasn't even my dentist at this time! That speaks volumes to the person I've always known him to be... a person of integrity and love for people. He remembered all of my past health issues and our conversation was as if I was his patient yesterday. That speaks to who he is. I miss this. I regret leaving his office a few years ago (for what were unrealistic expectations on my part). Dr. Kumar is only one person but has a team of great people around him. Trust me when I say that your time with him is "your time" and it's special. I highly recommend his office to you and I plan to switch back.

Dr. Kumar and his staff are the best there is! Each time you walk in they treat you like Family and…read moreknow your name. They give personalized care and help you understand what services are needed immediately versus which ones are preventative. Can't imagine a better experience.

Wow! As soon as I walked through the door for my appointment, I was not greeted by a clipboard, but…read moreby a person. I was greeted by name, with a smile. I was immediately welcomed into the back for my dental checkup. Zero wait time. The dental cleaning was comfortable, friendly and professional. I've never been treated so professionally in a medical venue before.

Lavon Dental is the ONLY dentist office that I feel at ease at when I need to get work done. Here,…read moreI don't sit in my chair and shake internally and externally while they do work. They are kind and calm even while working w someone like me, who is terrified to see a dentist! They are so friendly, knowledge, and honest.