It's pretty difficult to review an entire place when you only visit one method within it, but, as far as mental health goes, this place is the BEST! Michelle Dean is amazing for both me and my kids. We've been seeing her since the end of 2016 and she's changed our lives; individually and as a little family unit. I love that this place is whole-body wellness, mind included. read more

This quality of care that my family and I have received from Connections has literally been life-saving. I cannot possibly express my gratitude for the wonderful providers I have worked with in personal counseling for myself as well as IOP and PHP for a family member. There is not a finer group of health providers anywhere in my estimation. That being said, my experience with the patient interface has been very challenging at times. It's hard to imagine how a company can provide the breadth of services they do, comply with all regulations, guard individual privacy AND remain profitable. Ideally one could get seamless care, especially when in mental health distress. The reality is that, for most of us, a state of mental health distress makes otherwise-ordinary problems much harder to navigate. I believe that, for the service they are trying to offer in a complex regulatory environment, they do a good job. As a person with learning differences, I have learned that I have to allow more time than one might think to deal with situations that can be tricky for me. Sometimes you have to stop and take a breath. Sometimes you'll need to find some patience or ask for help. How did I learn those skills? Through years of counseling and doing my best to walk the walk daily. It might not be easy to get started, but friend, I promise that investing in your mental health is worth it. These are good people who want to help. I highly recommend Connections Wellness Group. read more

RUN from this place. NEVER give them your credit card...removing it from patient portal doesn't work. They will charge you months later despite several calls telling them THEY billed insurance incorrectly. I even had Insurance contact them and they refuse to do anything but charge YOU. read more

We had to set our expectations, but my daughter has been treated here for over 18 months. Are they miracle workers? No Do they do a great job improving dire situations. Absolutely. read more

They are a scam. They told me it would be free to speak to someone, not mentioning any fee for a first time visitor, I assume because of my insurance? But now weeks later someone calls me randomly to collect money and that the first visit was $500? read more

I'm exhausted and fed-up. Tired of the bureaucracy and hullabaloo. Avoid this place like the plague. Review in the photos because it was too long but too important to leave anything else out. Yelp won't let me post them in order so I have numbered them in the captions. Best of luck and thanks for your time. read more

See all

I read an article about this place in Rockwall, Texas and it all sounded great...until we had to get our son treatment there. 1. Therapist we had was not good. We needed help right away and we needed private help and all they offered was group therapy. 2. The billing is / was terrible and cannot get a hold of anyone to actually pay the bill. Not one call back in over a month of trying to contact them. 3. Communication is terrible. read more

Constant turnover of providers. Complete lack of communication when your provider leaves (happened twice!). It's already hard enough to manage mental health problems, let alone find decent care, so the absence of any communication when your provider leaves is unacceptable. I've also scheduled appointments only to try and login at my appointment time to find out I was never actually put on the providers schedule. Unfortunately this isn't just my experience with this clinic. I could NEVER recommend this clinic based on how it is run, I did however find a great psychiatrist that I followed to a different clinic. read more

I have had been assigned two psychiatrist that worked for this company that left and connections wellness never notified me. I had to call them to find out and reschedule an appointment with a new doctor. Today I discovered when it was time for my appointment that I had booked three weeks prior and had received a confirmation text message that they had never sent me the link for the appointment. I called and the appointment had been canceled and they can't explain how or why it was canceled and had never contacted me and could only offer me another appointment three weeks away again. Don't go here they don't know how to communicate or help their patients. read more

Don't even bother with this place. I had 2 appts and my counselor is gone. Tried another one and now there is a scheduling problem. Can't even see the previous appts I had to see the details. Can't even get a hold of the Dr that was prescribing my meds - she's gone. A friend of mine was also going here - her counselor quit - going private and not taking insurance. So much for helping people with mental stress! This place just added to it! CONNECTIONS WELLNESS GROUP SUCKS ASS! read more

I have gone to this clinic for 2 years & consistently have issues scheduling appointments & medication refills. I showed up to an in person appointment & the provider was not there. Providers are consistently leaving for other clinics (I am on my 3rd in 2 years). When I am seeking help, the support is very limited with little to no communication with my provider. Everyone seems nice but very disorganized. I am astonished that CWG gets best of Denton consistently with the level of service I have received & high rates of provider turn over. I highly recommend finding a different clinic that offers more support to providers & patients & not just out to get as many appointments in per day to achieve "efficiency" read more

Attempted to make an appointment as my therapist was transitioning to this facility. The first call i made I had to hang up while on hold it wasn't terribly long however i am a busy person. The second call I waited on hold until the voice mail system asked to keave a message. I sent in a request online and was sent an email saying I needed to call. I suppose this business doesn't need new patient's or new clients. I finally did actually apeak with someone on the hone asked for an appointment with the therapist they said I wasnt on the list tranferred to their facility. I was fairly confused even though not on the list i still cannot make an appointment and the offer wasnt there to makr an appointment with anyone else. I guess they dont want new business. Based on other reviews i may have just dodged a bullet read more

Awful online appointments are joke, virtually no communication at all amazing they are in business. Avoid at all cost.. waited 3 weeks to get an appointment with a no show...... read more

My experience here was terrific. I was initially worried after reading the other reviews, but I had one of the best therapists I have ever talked to. Everyone in the call center and billing office was very friendly as well. Not sure if they had any issues in the past, but safe to say they don't exist. I would comfortably recommend my friends and family to go to this place! read more

Incredible facility! The team at Connections is so incredibly and caring! They go above and beyond for their clients and make sure you are set up for success. read more

'Emma' was the rudest healthcare provider I've ever encountered in my life. She didn't smile at all, just told me 'we didn't receive your paperwork so I'm canceling your appointment' and then abruptly hung up on me. That's totally on me that I didn't see the e-mail for the paperwork and I understand that it needed to be rescheduled but her delivery was completely heartless. I don't want to give the group low stars because my daughter has used them for years with no issues. But note that I'm giving Emma a 1 star rating and that's generous. read more

never answers the phone , my counselor left the practice because they let her good . care quality is okay as in i get medication but thats all. read more

Therapist talked a lot of herself and don't really help me at all mentally. Do not recommend for anyone

I personally have had only good experiences at this place. Every now and then it is hard to get a hold of someone, but when I leave a message they always call right back. The thing that might sound strange that I really respect about them, is that they'll call you back even if they don't have a solution to your problem, only an update. It goes a long way not having to wonder if someone is helping on the other end. Overall, good support for your family from people who genuinely seem to care. read more

I have only had one appointment with a therapist, and one with a psychiatrist, but I felt instantly at ease with both of them. And I'm very happy that they will be handling my mental health! The front office staff are also very sweet. Bonus: they actually call you back the next business day, instead of me having to keep calling.. read more

I will never consider sending my child back to Connections Wellness Group again nor recommend Connections Wellness to anyone. My child was so much worse after completing the PHP/IOP program. Every day consisted mostly of hanging out with other kids, "school" was 2 hours each day but there was no schooling involved, my child watched Netflix movies on IPAD while sitting on a bean bag for the 2 hours of school time. The kids compared ideas of what they did/used for eating disorder, how suicide was attended which led my child to try purging and overdosing. There was lack of supervision when the kids where not in a good mental state, if they had been, they would not had been in the program. read more

Wonderful place to work and a very supportive team! Best workplace culture I've ever experienced!

Terrible. I had so many issues with this place from the call center, to billing, records and counselors. Still waiting to hear back on my complaint on one of the counselors who literally left me out to dry and figure out my own way forward through the process. With these people though I am not expecting much. Not to mention they have extremely shady business practices. Don't ever dispute a charge even if they are in the wrong... or else they will just bill you again.. seriously Just beyond unbelievable. And these people are supposed to be helping others who really, really need it. No one should get away with this type of poor behavior and business practice especially in health care. If I acted at all like these people at my work place I would be reprimanded. read more

Dr. Kalra's bedside manner is severely lacking. He refused to speak to me at the beginning of the call because he didn't have a signed release in front of him. Prior to making the appointment, we filled out the release. He wouldn't accept a verbal confirmation from my wife. I left the room to come back five minutes later to find my wife having a full-on panic attack. All I could get out of her was that he said to find another provider, and hung up the phone. I will be taking his advice and suggest you do too. read more

Our initial visit with Dr. Damari was good. She increased my son's medication dosage from what his current pediatrician had him on and I trusted her advise. Almost a week into the new dosage, my 8 yr some had an adverse reaction to the medication resulting in hallucinations, scrapyard his skin, scratching sores in his head and irrational fear of bugs that he has never had. He would scream in hysteria with absolute fear in his eyes. On the 2nd day of this behavior I called her office and left an urgent message because we needed help and I wanted to take him off of the medication. The person taking the message was nice but was more concerned about booking an appointment from my son 3 wks out than getting medication attention now. He took my message and transferred me to the voicemail of their medication department. It has been a full week later and I have yet to receive a call back from the doctor or the medication department. Luckily for us, my child's pediatrician is very responsive and helped me come up with a quick plan to ween him off of the medication because she informed me that it could be dangerous to take him off cold turkey. The pediatrician has called to check on him since then while I have yet to hear back from anyone at Connection Wellness group. Needless to say, I just called today and canceled the future appointment for my son and search for another pediatric psychiatrist. Unresponsiveness is not professional, especially when dealing with medical emergencies. read more

Do yourself a favor and skip this provider. I have never left a review before, but the quality of service I received was so awful that it feel like my civic duty to save others from the burdens imposed by Connections Wellness. I had SO many appointments with my therapist cancelled at the last minute. Then when she went on maternity leave, I was never referred to another counselor, so I was left without services for two months. When I tried to reenroll myself in therapy I had to go through a second screening process. Despite having no history of harming myself in any capacity, or being hospitalized, I was recommended a PHP program, a 4-hour-a-day 5-day-a-week 6-to-8-week intensive out-patient treatment plan. I am a full-time student and a part-time worker and a fully functioning adult. I am not a flight risk to myself or other people. I appealed the PHP program but I was informed that I could not receive counseling until I completed the program which would require me to leave school and my job. It was simply not feasible, and would place me in even greater emotional and financial strain. When I asked for a second evaluation from a different counselor they rejected that motion, and when I asked a higher-up to review my paperwork they had the initial counselor, who recommended the program, call me to tell me that I would have to join the program or I was SOL. Additionally, my insurance did not approve a PHP program because of the lack of hospitalization and so I would be required to pay out of pocket, which I cannot afford. This place is a careless cash grab. I needed help and I was refused. I endured months of carelessness on the scheduling team, and then was pushed away by unjust extremism of treatment. Do not go here. They are careless in dealing with mental health. read more

Bad. Just all around so so bad. Mental health is a really serious and personal part of a someone's life to be involved in and to have done as much wrong as this place did is really disgraceful. That's all. read more

Offer some of the best services in town. Connections Wellness Group truly cares. All the staff is amazing!

Connections Wellness group was there for me when I had a complete breakdown. Everyone I met with including from the receptionist to the councilor to the psychiatric NP and everyone inbetween was professional, caring and empathetic. I am so grateful for my experience there, and the healing I achieved. I would 10/10 recommend their PHP and IOP programs. read more

I am proud to work at Connections Wellness Group! I have never worked in an environment that was so supportive, positive, and rewarding. The culture here is unmatched and I cannot wait to see how we continue to grow. There is amazing leadership here that is open to others viewpoints. It is a special feeling to know we are making a difference in mental healthcare. read more

These people do not care about you at all! You pay your copay for literally 2 minutes of their time, they ask if you're suicidal then they put you on the absolute lowest dosage of an RX that takes a week to get sent to the pharmacy. Every 4 weeks this happens. Each month they increase the mg a tiny tiny bit which I'm sure is to keep grabbing your copay each month. If you go past 4 weeks they literally hold your prescription hostage. I'm not sure they understand how terrifying it can be for someone with severe anxiety to call in and make new appointments. A few times, not once but three times, they didn't even keep up with their own appointments. How does a psychiatrist no show? It's not like the 2-5 minutes they spend with you is detrimental to their schedule. We have been with them for a year+ now, are over all this and will be finding another place that actually cares about the people they see. read more

Saw Dr Kalra twice. He prescribed lithium it can't be taken with blood pressure med I was taking pharmacist caught that. Called CW they said to take Depakote. Took for two weeks made me extremely dizzy light headed and faint I fell twice. Dr Kalra couldn't see me earlier than appointment. I went to my GP said to cut back on blood pressure med. BP good in 2 days. Was still on depakote and very faint and dizzy light headed until I went Back to Dr Kalra he didn't remember prescribing depakote. He told me without me going for a sleep study. In the past I took to many naps during day. He told me without taking lithium or depakote there was really nothing more he could do. So I maybe i should see a neurologist. I had given him a list of medications I had taken in the past I couldn't remember which ones worked. I know that some of them had helped in the past.because I felt "normal " in the past. My mom was in office with me. She told him that that is really a good outlook for me. He prescribed another med for me insisting that I understand it was not clinically used for Bipolar. (Many drugs that we are prescribed are like this'. I couldn't read what it was.was. Decided that I wasn't going to use whatever it was and find a new psychiatrist. Be aware if you go see him. read more

I NEVER write reviews, BUT (like most parents) for my child I'll do anything. If you are a parent who is truly interested in partnering with someone to help your child please RUN FAR AWAY from this program. I can't say enough how disgustedly disappointed we are in trying this place. This place is FULL of broken promises. They completely take advantage of families who are anxiously eager to help their adolescent become mentally healthy. Connections Wellness is a true business and obtaining clients is nothing more than $$ signs. Within 10 minutes of agreeing to services from this program I received a call from the woman in finance with the fabulous news that for 15 days of services the cost is $3480. They tell families that they provide family therapy. Well, guess how they do that? It's ONE 30 minute session for the duration of the program. So yippee everything gets magically better in 30 minutes! NOT! I sent numerous emails trying to find out necessary steps for my child's educational pathway. All to be told she was enrolled with their programs educational path, and her withdrawal at her high school would be confirmed. Never received an email back. All to discover that nothing had actually been done and my child has an abundance of absencences at her school that she is still enrolled in. An aspect of their program that was advertised was their partnership with Lyft! Great right? My child used this service and on 3 different occasions there was early release and of course parents weren't notified. The ONLY way we found out is through the Lyft text and our child would text us from the vehicle in route home. Ummm... if a child is a risk to themselves how is this information not communicated? After my request to withdraw I was informed TWICE by two different people (Parent Liaison & VP) that Lauren, my child's primary therapist, would contact me and help me with withdrawal process. Guess what? Never received a single call. Almost a week later, on a Saturday, I received information that this program made changes to the Client Portal. Surprise! My child was finally discharged! I can't emphasize enough if you'd like to be considered and supported through your child's growth do NOT fall for their money hunger behind what seems like truly interested people. read more

Customer service is abysmal. The phone service they use is always busy, I can never get through even to reception much less a practitioner. When I do get someone, I am repeatedly disconnected. The practitioners are constantly making promises and not following through. I'm referred to new therapists only to have one leave & I have to work to find another one because they don't follow through. They say they'll do something & not do it over and over again. They say they can and will help but they don't. I do not recommend this place & I've given them repeated chances. I'm done. read more

I love that this practice can meet different health care needs. The location and environment is clean and comforting, and the staff is inviting. read more