Shitty service my e-transfer got hacked and they said the $ was insured - filed police reports and…read morethey traced it back to a bank in Toronto but refused to pay out the $ that was hacked...this was my response from them "I have followed up with our Corporate Security Team in regards to this matter, I am sorry to say that Servus has exhausted all avenues. I was advised your best chance at recovering these funds is through law enforcement. Both parties should follow up with the investigating officer and encourage them to pursue investigation into this incident" so they are refusing to cover the funds and passing the buck!

Great branch, staff are always friendly and helpful. I've been dealing with them for 3 years now…read moreand I'm very happy with the service. It's nice to be able to develop a rapport with the people handling your money.

I have been a client of TD for over 20 years and recently contacted my local branch with a very…read morebasic question that I'm sure could have been answered in a matter of moments. When I called into this particular branch their voice mail said to leave my name and number and someone would call me back before 4pm the same day. Well here we are more than 2 days later and I have still not received any return call. I find the lack of customer service very frustrating and disrespectful.

Review: 0/5 Stars - Total Financial Incompetence and Empty Apologies…read more If I could give Servus Credit Union zero stars, I would. My experience with the Shawville Blvd SE branch in Calgary has been a masterclass in how to lose a loyal customer's trust through gross incompetence and a complete lack of accountability. The "Estimate" shell game When you are dealing with a mortgage, you expect 100% accuracy. Instead, Servus provided me with four different quotes in a single week. The final bi-weekly payment ended up being over $115 higher than the initial quote they provided. That's a discrepancy of nearly $3,000 per year in fixed costs that was "missed" in their original math. When I questioned this, I was told their branch "calculators" don't match their backend team--which is a terrifying admission of internal dysfunction for a financial institution. Administrative Nightmare Because of their administrative bungling during the transition, they debited my account three times in a single month. One full monthly payment followed by two bi-weekly payments. While they acknowledged this "higher-than-usual outflow," they acted as if it was a minor scheduling quirk rather than a massive hit to a household's monthly cash flow. Zero Accountability The most insulting part? The branch manager actually called me to apologize, explicitly admitting they "made mistakes at every turn" and failed to follow the correct processes. Yet, after admitting they failed me as a client, they followed up with a cold email stating they were "unable to offer any financial goodwill gesture" or loyalty discount. The Verdict Servus Credit Union is happy to admit they are wrong, but they are unwilling to do a single thing to fix it. They expect the customer to pay the price for their professional failures. An apology is just hot air when it isn't followed by action. The second I can break this mortgage and move to a lender that actually knows how to use a calculator and values its members, I am gone. I won't give this institution one cent more than I am legally obligated to. Avoid the Shawville branch at all costs.

My family has been a member of this credit union for decades. My advice as of January 2026: go…read moreelsewhere.The recent, huge and complicated credit union merger has made online banking a scream-out-loud frustrating waste of time. Whoever hired the merger site(s) programmers should receive a review. Here's a tip - if you were a member of ConnectFirst before the merger go to that site not the Servus site for online banking. The Servus site will not take your login. I'm sorry the "Coop Credit Union" of yesteryear has turned into such a wholesale mess. Just go elsewhere.

Love this ATB! Best staff they listen and help all Albertans. Wowed by entire team and branch is…read morealways very welcoming.

From the owner: With $58.5 billion in assets, ATB Financial is an Alberta-built financial institution that is a…read morecatalyst for economic growth in our province. We got started in 1938 to help Albertans through tough economic times. Today, ATB Financial's more than 5,000 team members love to deliver exceptional experiences to nearly 800,000 clients through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres, and our digital banking options. ATB powers possibilities for our clients, Alberta and beyond.

I was leaving from Edmonton at 5am to work in Calgary and must have been sleeping as I arrived at…read moremy location only to realize I forgot my wallet. Stopped into this branch to see if they could offer me a solution for some cash. Because this is a teller-less branch they could not give me any cash and referred me to another branch. As I was leaving a lady ran into the parking lot after me to let me know they could try to issue me a new debit card. A thousand security questions later and a few other security screening steps, I was leaving with a shiny new debit card. Thanks to Annaliesa and the staff at CIBC, I was able to get gas to travel home! This branch went above and beyond to help out a customer who now has their ultimate loyalty.

Was with the them for 27 years as of last week. I had had enough. Wish I had closed the account…read moresooner!!! RBC has been nothing short of amazing.

It all started about a year ago, i was going through a separation moved to Okotoks. I needed…read morecheques went into the bank ordered them asked them to put my new address on the cheques they said they could not do that unless i had proof that i lived there.I had a mortgage with them for 17 years i thought it was really odd that i needed proof.I ordered the cheques and asked them to send them to the branch and i would pick them up.I told them not to send them to my old address i need to pick them up there.A few weeks went by still no cheques, i keep going in to see if they arrived nothing then the last time i went in the lady looked it up and sure enough they sent them to my old address.I was upset so i just stormed out.Payed $50 for them never received them never was offered anything.Finnally a year later payed off the line of credit and closed my account.Changed banks and moved on very incompetent branch.I give you one star because i have to

I recently wrote a review out of anger and discontent. I retrack my review due to it came from a…read morebad expierence with one financial adisor. to set the record straight. I have been a member for 51 years, over that time I have had many mortgages and investments. All the previous financial advisors have done an amazing job and did exactly what was asked with full transparency. I will not let this expierence with one financial advisor ruin the life long good expierences I have had with a credit union. I still trust my bank and the good financial help I have had over the many years of being a member. I was upset over one incident and was petty in my review. I take back my one star review and will give my credit union the 4.5 star review they deserve for the many years of very good service and financial advice.

Best bank ever! Friendly, helpful staff, highly facilitative. Accurate. Careful.read more

This is a small bank but in a great location Several of the tellers have been there a long time and…read moreare outstanding for service, super friendly and understanding. Rare to find.