Have been super stressed over debt. Called Money Mentors at the suggestion of a friend (and after…read moreperusing MM's inviting/hopeful site). I very briefly descriped my financial difficulties to the woman who answered, ending with a slightly desperate "I don't see a way out of my debt." She was silent. Then crisply replied, noticeably annoyed, "You'll have to book an appt. with a counselor". Hmm....not friendly or approachable. Was embarrassed already, just calling. Now felt doubly so. Said I'd think about it. I've thought about it. Will look elsewhere for credit counseling.

I'm probably not who Money Mentors is really targeting, so perhaps my review isn't worth much…read more I went in to discuss paying down my credit card debt. I'm still at a point where I am well able to pay off my debt if I apply myself to it, but my issue is that I tend to think 'I've been doing so well paying my cards off, I can make one small purchase...' and before I know it, I'm back where I started. So I went to Money Mentors with the goal of discussing my situation, discussing ways that I could be more accountable and ways to avoid using my credit cards. My complaint with the service is that it is purely financial focused. When I asked for advice of ways not to use my credit cards, it basically boiled down to 'Don't use them.' I asked if there was a way I could be set up with an accountability buddy (e.g: someone to do a monthly check in with, so that I would be accountable in my spending) my counsellor suggested I look for an app that had that. While I am sure there are many people who come to Money Mentors who just genuinely don't know anything about finances and can be put on the straight and narrow with some sound financial advice, I think that a lot of people wind up in debt because of the psychological and emotional components that come with spending, keeping up with the Jones, etc. I would like to see Money Mentors focus on those areas as well, as I think that overspending is often a symptom of underlying issues. So, Money Mentors is great if you genuinely know nothing about money, but if you're someone who knows about good financial management but for whatever reason can't make yourself financially responsible, I wouldn't recommend them unless you're seeking to enter the Orderly Payment of Debts plan.

Shitty service my e-transfer got hacked and they said the $ was insured - filed police reports and…read morethey traced it back to a bank in Toronto but refused to pay out the $ that was hacked...this was my response from them "I have followed up with our Corporate Security Team in regards to this matter, I am sorry to say that Servus has exhausted all avenues. I was advised your best chance at recovering these funds is through law enforcement. Both parties should follow up with the investigating officer and encourage them to pursue investigation into this incident" so they are refusing to cover the funds and passing the buck!

Great branch, staff are always friendly and helpful. I've been dealing with them for 3 years now…read moreand I'm very happy with the service. It's nice to be able to develop a rapport with the people handling your money.

Good location and staff are super friendly. Downsize is only one atm inside but there is a drive…read morethru atm. Busy on Fridays and long weekends. Clean stores and financial advisors are super knowledgeable and friendly. 5 stars if staffing levels were better and extra inside atm.

My go to bank, 15 min walk. Staffs are helpful and friendly. Good location for everyone in the…read morearea. Lots of restaurants around the area and family owned stores.

I recently wrote a review out of anger and discontent. I retrack my review due to it came from a…read morebad expierence with one financial adisor. to set the record straight. I have been a member for 51 years, over that time I have had many mortgages and investments. All the previous financial advisors have done an amazing job and did exactly what was asked with full transparency. I will not let this expierence with one financial advisor ruin the life long good expierences I have had with a credit union. I still trust my bank and the good financial help I have had over the many years of being a member. I was upset over one incident and was petty in my review. I take back my one star review and will give my credit union the 4.5 star review they deserve for the many years of very good service and financial advice.

Very poor free consult with Wendy Cawson. It felt as if she was trying to get me off phone in less…read morethat 5 minutes. She did not really listen before answering, and was demeaning in her responses to my questions. Ended in less than 10 minutes with her hanging up on me. If you offer a free consult, you owe the caller professionalism and courtesy while discussing their concerns.

When it comes to knowing Canadian Tax Law and helping you with tax issues (business tax or personal…read moretax) I only trust these guys. Bill, one of the owners, was a top guy at CRA so he really knows his stuff. They're located in Calgary SW area.