If I could give '0' stars, I would!…read more Servus is a Credit Union in name only. It is now just like the big banks, which was the reason I became a member of the Credit Union. I started with First Calgary, then it became Connect First. Service and interest rates back then were still fairly reasonable for savings accounts. Now, with the amalgamation with Servus, the three branches I used to use are now closed. Everything was moved to Servus, where they don't know me, and are not at all close to what the other Credit Unions used to be. What ever happened to 'loyalty'? Since 1990, I haven';t dealt with big banks, choosing instead, to remain loyal to the Principles of a Credit Union. Well, unfortunately those principles of a Credit Union seem to be long gone! I have two Grandfathered accounts. They used to pay interest. Now, they don't. Not a penny! They tell me to get a GIC or open a different savings account...Why? My accounts, if they are grandfathered, should not have changed! Terribly disappointed and I have nothing good to say about Servus Credit Union!

Review: 0/5 Stars - Total Financial Incompetence and Empty Apologies…read more If I could give Servus Credit Union zero stars, I would. My experience with the Shawville Blvd SE branch in Calgary has been a masterclass in how to lose a loyal customer's trust through gross incompetence and a complete lack of accountability. The "Estimate" shell game When you are dealing with a mortgage, you expect 100% accuracy. Instead, Servus provided me with four different quotes in a single week. The final bi-weekly payment ended up being over $115 higher than the initial quote they provided. That's a discrepancy of nearly $3,000 per year in fixed costs that was "missed" in their original math. When I questioned this, I was told their branch "calculators" don't match their backend team--which is a terrifying admission of internal dysfunction for a financial institution. Administrative Nightmare Because of their administrative bungling during the transition, they debited my account three times in a single month. One full monthly payment followed by two bi-weekly payments. While they acknowledged this "higher-than-usual outflow," they acted as if it was a minor scheduling quirk rather than a massive hit to a household's monthly cash flow. Zero Accountability The most insulting part? The branch manager actually called me to apologize, explicitly admitting they "made mistakes at every turn" and failed to follow the correct processes. Yet, after admitting they failed me as a client, they followed up with a cold email stating they were "unable to offer any financial goodwill gesture" or loyalty discount. The Verdict Servus Credit Union is happy to admit they are wrong, but they are unwilling to do a single thing to fix it. They expect the customer to pay the price for their professional failures. An apology is just hot air when it isn't followed by action. The second I can break this mortgage and move to a lender that actually knows how to use a calculator and values its members, I am gone. I won't give this institution one cent more than I am legally obligated to. Avoid the Shawville branch at all costs.

I'm loathe to give any bank a 4-star but this branch @ Bankers Hall is literally like a hotel!…read more Look at the pic--it rivals some 4-star lobbies lol. It's ground level but when I was on the top floor above it, another floor with offices but another ATM. Wow, classy for those lazy buggers.

Best bank ever! Friendly, helpful staff, highly facilitative. Accurate. Careful.read more

This is a small bank but in a great location Several of the tellers have been there a long time and…read moreare outstanding for service, super friendly and understanding. Rare to find.

Not good. Friendly service but either dishonest or incompetent. You need a bank that will keep…read moretheir promise 100% of the time. they broke their promises to me.

Efficient, helpful and friendly staff , great location with lots of street…read moreparking. Special thanks to Elsy, you are the greatest !!!

The greatest thing about this bank although it isn't my branch is that it is on the Green Mile; you…read morecan do your banking and walk up and down 17th Avenue on a sunny day. There is more than enough free parking behind this bank and there is a security guard present in the foyer, it is a small bank location so the line ups can be really long and crazy, I have seen it even touching the front door. Service for the most part is always good but sometimes there is the odd transaction, what I notice the most here are the very odd fashion choices of the staff, sometimes I feel like I have been thrown in the 80s, other times I feel like I am in a small town in the 70s but for the most part their quirky fashion statements do not affect their fast and efficient service.

TD help line:1 (866) 222 - 3456 sooo frustrating my card…read morestopped working was given a new card # over the phone. It as well doesn't work and NOW I CANNOT GET A person, agent, AH, bot only self service (I can get my balance etc but cannot deposit a cheque or transfer funds)

This is a quality business..Good people work here and are always friendly asking how they can help…read moreyou... See Jennifer esp for financial needs as she makes things happen...I never trusted banks and had bad exp in past but these people have helped me believe in banking...Thanks Jennifer and keep up the good work..You"ve helped me to no end and I appreicate it more than you know..

I like this location because it is used to be open Saturdays. This was handy if you ever needed to…read moredo any person to person banking over the weekend. However, I still go there. Their hours are Tuesday 9:30a.m.-4p.m. Wednesday 9:30a.m.-5p.m. Thursday 9:30a.m.-5p.m. Friday 9:30a.m.-4p.m. Saturday Closed Sunday Closed Monday 9:30a.m.-4p.m. The staff are always very pleasant and willing to help. Never really busy inside so talking with tellers and staff is fairly relaxed. Usually no lineups and if there are they go down fairly quickly. Like any bank very clean and orderly.

Ok, so how do you give a review of a bank, let alone a good one? I feel the word 'bank' has taken…read moreon a connotation of other four letter words that our society has embraced so well. Perhaps this should become another one of those. "Oh why don't you go and Bank yourself" or "I got totally Bank-faced last night!" That being said, this RBC bank has the warm and fuzzy feeling closer to some other four letter words such as 'beer', 'shot' or even 'food'. Words that all lead you in the direction of a great night ahead! This is a new bank, clean and simple, chock full of young and keen staff. The attitude is similar to being greeted at an Earls or a beach hotel somewhere warmer than Calgary. They have an open door policy with their account managers so there generally isn't a need to book ahead. The tellers are mostly keen to be there and the account managers always have a smile on their face! Oh, and the best news... they are open late and they are open Saturdays!!! If you live or work in the Beltline, it's time to change banks!

Royal Bank of Canada proves to be discriminatory again!…read more My father died three weeks ago and my mother went to her branch and informed staff that he had passed and provided a death certificate. Staff instantly assumed my mother would not be able to financially manage her secured and unsecured credit lines, which both had zero balances, thus cancelled them in less than 24 hours. No documentation was requested to verify her current income or to justify the decision. Shame on the Royal Bank of Canada to assume that just because she is a women and a senior that she is incompetent. A BLACK MARK Royal Bank of Canada! Yet another clear example of entrenched discrimination against women and seniors. I DO NOT give them one star.....this action is less than one. To bad Yelp does not provide that option.

Do Not bank at CIBC The manager Jennifer Sippola is rude, abnoxious…read moreand incompetent. She refused to help my husband to get a copy of our draft from the Toronto back office. We went to the other CIBC in Airdrie and the manager was Cindy Person and when we asked her to please call the head office in Toronto to get our draft she was RUTHLESS!!! She starts yelling at me and she refused to help us! if you know what's good for you, DO NOT BANK AT CIBC. FIND A CUSTOMER FRIENDLY BANK TO DO YOU BUSINESS! Jennifer Sippola thinks that she is above everyone. TAKE YOUR BUSINESS TO OTHER BANKS OUT THERE DO NOT DEAL WITH THESE EVIL DOERS.

This is a new branch location for CIBC. I called ahead to make an appointment and they were very…read morehelpful. I found that they were very willing to help with all of my financial questions. They were also very eager to let me know of any of the promotions their branch has to win new clients. Good experience.

My main BMO Branch. This is where I am occasionally dragged in to talk about finances. Everybody is…read morevery friendly, I get free coffee so I don't glaze over too much and they explain it all in simple and concise terms. There is also a drive through ATM! I love that ATM when I want to see a movie or I'm feeling lazy, because man, BMO needs more locations in Calgary.

I am very frustrated with BMO. I tried to pay on my mastercard where I am working in NW Calgary…read more The two locations listed on the net were non-existent.(needs updating) Then I went home from work and booted it to a location in NE Calgary and missed it by seven minutes because it closes at four thirty.. The next day I went to pay on it in downtown Calgary and missed it by ONE MINUTE because it closes at FOUR PM Their hours suck and they do not have enough locations. Now I am late paying this and I tried four times to pay on it. Horrible hours, horrible locations., I have no idea how I am going to pay on this and I want to change it to another bank. Now I will probably be in trouble for being late and it's their stupid fault. A person who works days is screwed. Originally I was going to mail it in but was afraid because of the postal strike.