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    3 years ago

    Amazing experience and customer service. This place is so helpful, nice and welcoming. Thank you Jacynda and Charleen!

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    Canceled on me last minute. And unable to give me another appointment within a reasonable timeframe.

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    Pacific Hearing Service - Los Altos test booth

    Pacific Hearing Service

    4.9(37 reviews)
    12.8 mi

    What takes a healthcare professional from being merely good to being positively great?…read more 1 The office is bright, clean, airy, and tranquil. 2 I have never had to wait more than 5 minutes for our scheduled appointment. 3 Every staff member greets you warmly. with a genuine desire to do everything they can to serve you. I've had the pleasure of working with Kassie, Danyel and Jana. I have never been to a friendlier office that is more dedicated to serving its patients. 4 Rachel is thorough and takes whatever time is necessary to conduct hearing tests and to fit hearing aids as perfectly as possible. This may take 25-50% longer than other audiologists who think 80-20 is good enough. And she does it at no additional charge. 5 Rachel is deeply knowledgeable. She stays current with new technology and the characteristics of hearing aids from different manufacturers so she can make a recommendation that will suit your unique needs. 6 Rachel makes it fun to come to her office. 7 Rachel will answer all of your questions, whether obvious or esoteric, fully and with respect. 8 If you have a question between visits, the staff will provide the answer immediately by phone, and if necessary, will send additional materials electronically. 9 I also consulted with Dr Brook Raguskus in the Pacific Hearing office who is a specialist in tinnitus. She too is deeply knowledgeable, respectful, and makes the visit fun. Rachel and her entire team are exceptional. They have earned my wholehearted recommendation.

    I haven't given a review in a very long time but this one is well deserved. I noticed my left ear…read moregetting clogged so I tried ear drops and the spray bottle and that made things worse. I couldn't hear out of my left ear. It was horrible! So that night I searched on yelp and found the most amazing hearing clinic. I called the next morning right when they opened and the receptionist was the nicest person and got me an appointment the very same day. Dr. Ashley was the doctor that took care of me. She's absolutely amazing. She was very thorough and explained to me everything she was doing. She definitely spent over an hour with me irrigating both my ears and micro suction. I'm so happy she was able to get all that compacted wax out of both my ears. I can hear again!! I'll definitely be back to have my ears cleaned on a regular basis.

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    Pacific Hearing Service - Los Altos front office

    Los Altos front office

    Pacific Hearing Service - Hearing aid vacuum

    Hearing aid vacuum

    Pacific Hearing Service - Los Altos wax room

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    Los Altos wax room

    Connect Hearing - hearingaidproviders - Updated May 2026

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