I made an appointment to be evaluated for hearing aids. Per their request, I emailed my recent…read moreaudiology tests from another provider to them, which they told me were usable for my evaluation.. I met with Dr. Lane on November 11th. He explained almost nothing about my hearing needs or how, specifically, hearing aids could help me. He mainly presented the various price points of hearing aids I could buy from him. I chose the least expensive category for $1,800. He told me they would prepare a sample pair for me to try for 30 days. If I wasn't satisfied with them, I could return them free of charge. I saw him on a Monday. He said I could pick up the sample hearing aids later that week. That was five weeks ago. They never contacted me.. I can only regard this business as unreliable, if not incompetent. I sensed there was something "off" about this place from my first telephone contact to make the appointment. I've gone elsewhere to get my hearing aids.

Dr. Preston is an amazing surgeon! She was the provider who did my bilateral mastectomy and I feel…read moretruly blessed to have had her apart of my care team. Aside from being brilliant she is equally as compassionate. Northern Arizona is lucky to have someone as thorough and passionate about patient care as Dr. Preston is.

If you can get Kate Preston, DO! She does wonderful work on the breasts. I had lumpectomy and she…read morerestored both breasts to look normal. She is extremely nice and approachable.

Really poor communication…read more They lost the first referral - they we're supposed to call me to schedule the procedure. After waiting for weeks for the call, I called them to find out they had no record of the referral. I had the referral sent again, filled out forms, and now I've been waiting for a week for a scheduling call back after I was told they would call back in a day or two. I can't seem to reach anyone via phone. They suggest trying the "chat" on the website but after waiting for a bit it just says "Sorry! Could not connect you to an agent, please try again." This is during business hours.

Poor communication with patient They never called me prior…read moreto my procedure After going through a lengthy preparation time for my procedure I had it done only to be told I have to do it all over again Did the same thing to a friend of mine

Michele Zarr and Henrietta Magana perfectly complements each other in providing personal and…read moreprofessional care for their customers. I've been a client of Flagstaff's Miracle Ear for many years now. They offer free hearing evaluations, suggesting the best choice of aids that perfectly meets your individual hearing loss. Miracle Ear also has a wonderful program (The Miracle-Ear Foundation - Gift of Sound™) assisting the less fortunate who otherwise would not be able to obtain a high quality hearing aid. I cannot think of any other hearing aid company that gives so much back to the community.

Another update: a couple of months ago I got 3 spam emails from, guess who, right! Miracle Ear!!…read moreImagine that. They had the audacity to stick me on a spam list even tho I've already clearly stated I won't give them a penny of my money. So, in summary, if you make an appt here, you'll get a portion of the needed information and your private contact information will be used against you to harass you with emails. What a company! 4 stars down to 1. I was going to give this place 4-5 stars, however, what happened after I left has dropped it to a 2. I had my appt with Michele. She was wonderful - very friendly, knowledgeable, answered all my questions. We had a very good rapport. At the end, after learning that I am losing my hearing, but I don't own a bank to pay for hearing aids, she informed me about a special program ME has. She told me about it and gave me a thick packet to fill out. Later, when I opened it to fill out, I discovered that the applicants have to include a $150 fee with it - and that doesn't even guarantee that you'll be selected for the free hearing aids! Strangely, she neglected to inform me of this even tho she understood quite well I don't have much money. In essence, our entire conversation was fake. When I stopped in at the office to confirm what I was reading, Michele was out and the receptionist refused to answer my question if she was familiar with the app (so that I could confirm I wasn't misinterpreting what I'd read). The app went in the trash. Update: I got a copy of my hearing test the other day. Looking at the scale of my results, I see nothing that indicates either of my ears are in the severe category as Michele showed me on her review of my test. So now I'm really confused as to why the scale on my printout is different than what she showed me in the exam. Sigh. So much bs from corporate America.

I went to see this guy about trouble swallowing and all I got was a condescending lecture, a piece…read moreof green paper and a 300$ bill. My wife also had the same experience when she went a month prior. This guy is a joke and will only take your money and do nothing.

Dr. Downs has been excellent to work with. I came in for my…read morefirst appointment and I was shocked at how efficient the office staff was. I was in and out in about 30 minutes including doing my paperwork. He quickly was able to assess the situation and determine that my tonsils needed removed. I was scheduled for surgery promptly. The surgery went well. He followed up and called me from his personal cell so I'd have it in case of any emergencies. I did in fact have a secondary bleed and he was responsive even in the middle of the night not only to my text messages, but to the ER doctors when they reached out to him for guidance. He then opened up a special appointment for me to come in the next morning to check things out. Absolutely the best care I have ever received from any doctor. You can tell he really cares about his patients.

I've been there twice in the last 20 years, for things that turned out to be more major than I had…read morethought. Dr Fratianni diagnosed & did the surgery needed in both cases, in very little time. I wouldn't want to see anyone but her; she's friendly, informative, brought me into the discussion, and is sooo very knowledgeable. And I breathe so much better now!

I've spent a year with Dr. Frattiani tracking down sinus problems, eroded quality of voice, and…read moretesting for allergies. I am astounded with Dr. Frattiani's expertise, and how well the office is run, by Montana, the allergy specialist, Nellie, PA, Amber in the front office, and everyone else who works behind the scenes. I've just begun my weekly allergy injections and found the process as smooth as it could possibly be. Thank you, Dr. Frattiani and everyone on your team. You are twenty stars in my world.

I'm thrilled that my allergy injections have been transferred to Dr. Lund's North Star office in…read moreFlagstaff. The staff is dependable, on time and professional. Plenty of parking is a plus. Many thanks.

I met Dr Lund in the emergency room at the hospital as he was the on call ENT that day. I had a…read moresevere bloody nose and he came in and professionally fixed it. As this is a continuing problem for me I have seen several ENTs over the years and Dr Lund was the best by far. He gave me extensive written post procedure instructions that were very helpful. I had never received these from the other ENTs I had seen in the past. He is the only ENT I will go to now in Flagstaff.