Matson service reps did not tell me crucial information during the seven phone calls I made to…read morethem. Causing the shipment of my car to be delayed by over a month. I have faxed notarized letters, sent proof of lean and temporarily registered my car....all things I should have been told I needed to do to be in compliance with Hawaii state law. Which after delay came to find out from Port workers. Again I spoke with their west coast office literally seven times in preparation for this shipment. My husband is out on deployment and has given me power of attorney to handle his affairs. This has caused me to miss work for over a month. I asked their representatives what it was I needed to have my car shipped to me. I have been on hold with various institutions for hours and have faxed and overnighted several different documents to ensure my car was shipped. Costing many hours, and a lot of money. The missing information they neglected to tell me (after asking them what I needed many times on different occasions ) delayed the shipment of my car for over a month. I'm not only furious, when I called again today "Angel" was very condescending toward me and stated "everything you need to know is on the website mam" ....I have read their website and never saw all of these requirements...there are many for my particular situation. You'd think people who work for the company would know what I needed. As I have been over my situation with them many, many times. But failed miserably to accommodate after I have spent thousands of dollars with the company. "Angel" continued to have a huge attitude and interrupt me numerous times, cutting me off..and just over all a horrible rep. After picking up the phone even she said "Hello Matson" and then sighed for like four whole seconds clearly displaying her utter contempt for her position. I have lived in Hawaii for a year, so shipping with Matson was necessay. Once I receive my car at the port in Seattle, where I now live, I will NEVER use their services again. Military Wife~

They are an outstanding warehouse with professional yet caring crew. If you need a place to bring…read morein your goods and or hold them tell needed, this is the place.

Held the product i ordered (cases) for a month, really bad customer service. Avoid if poss.read more

Amazing experience overall…read more Total Care Trans was recommended from a Porsche PPI shop, and I'm so glad I went with this company. Antonio was my contact person, who was amazing and always available from the beginning to end. I was getting a car shipped from NC to CA, which required careful planning. They were flexible with the timeline, and the car arrived in just 5 days from the pickup date. The driver, Todd, was also very courteous and readily available. The car arrived in fantastic condition. This was by far the best cross country car shipping experience. Thank you!!!

Total Care Trans did an amazing job delivering our vehicle! Elwood was very professional and…read moreupdated our vehicle transport every step of the way. He's a great guy to work with. Mike, who was transporting was great as he let us know where the car was at all times. He had a very clean and enclosed trailer and took great care of our vehicle. I highly recommend this company for any transport needs! Thank you for the great service!

Hmmm a lot of 5-star reviews from users with very few write-ups... I don't want to say they're…read morefraudulent but this is not a 5-star company. I've used them twice based on this site and I wont be fooled again. First, they didn't answer the phone either time. They called back 90 seconds later when I was ringing a new number. Second, there is some major language difficulties going on here. I tend to think I speak clear enough to be understood verbally (after all the Pizzas I have delivered always arrive OK), but the first time the dispatcher asked me to text him the address, and he'd call me back; the second time the driver called me three different times to ask where my housing street was, and finally said he was close. We waited outside for 25 minutes before he showed up. The car was filthy, and my friend said he didn't notice a license posted. This company could improve with just a few changes. 1. Get a professional dispatcher that answers the phone and speaks clearly. Have Google maps ready and input the address the caller gives them, confirming they heard you correctly. Put the location of the cab that will respond in the directions and give the caller the estimated time of arrival. 2. Keep the vehicles clean and in fully working order. In the meantime I'm going to find a new cab company to call for pick ups. I just don't know which one, it seems all of them in this city have their detractors...

I called the day before my flight to schedule a 4:30am pick up to take me to the airport, and…read moreclearly gave my address. The guy that answered seemed to understand the timing and address, and I confirmed that he had my number. The day of pick up he called at 4:20am and I reminded him I needed to be picked up at 4:30. At 4:35 I called and he said he had taken a wrong turn, but evaded my question when I asked when he would arrive. At 4:40 my brother offered to take me to the airport. At 4:50am I got another call from the taxi guy and I'm not entirely sure what he even said to me. I told him I no longer needed him as I was supposed to leave twenty minutes ago. He apologized and hung up. He was at least twenty minutes late to picking me up for something as important as getting to the airport. I have no idea when he would have actually arrived but I'm certain I would not have made it to my flight. Communication does not seem to be a strong point with this company, nor punctuality.

I just shipped a pallet for my third time with Honolulu freight. I received wonderful customer…read moreservice this time especially! Much thanks to Chris and Belinda! I've never had even one thing broken or damaged!

I was in a huge pinch and they were able to help me out! The freight brokers that I initially hired…read morebailed on me within a week of my move to Big Island. It was a simple pallet request that I had and they came through with a sturdy pallet for me to load on and afterwards they shrunk wrap it- waalaa- my items were shipped to their dock in Hilo. Thanks guys!

Santiago and John recently helped out with a big move my family and I were doing and they were so…read morehelpful!! They did an excellent job and really went above and beyond during the move. Thanks! I will definitely use this company again with my moving needs . Definitely recommend using them!

DON'T WALK, RUN away from these people. Setup: I had already started packing. So along with sq-ft…read moreof the apartment, I provided a detailed inventory of all the large items, and an estimate of cu-ft in boxed sundry. I also gave them photos and suggestions for off-street parking. On moving day, they arrived 40 min late and had no information about the parking situation (+15 min for moving the moving truck). Either the estimator or dispatch listed me as a single room rather than top-to-bottom 1,000 SF apartment. They only booked a 2-person team for 4 hours (needed to be double), and nowhere near enough packing materials to finish the job. Between the late start and fixing all the problems, we burned 2 hours before even getting started. The guys were complaining TO ME that they wouldn't be paid overtime. Their preferred time-saving method was to simply empty kitchen drawers (including sharps) into huge boxes that also had paper lantern floor lamps, decorative pillows, and random stuff from my office (lamps were trashed). There were only 2 closets; both had gotten the floors cleared, but no one bothered with the overhead shelves. Due to limited space on the truck, I had to make other arrangements to move my couch, 2 living room chairs, and my bed. Once we got to the new place, they ignored the room labels and simply piled everything I own in the middle of living rm/kitchen. Instead of using the rest of my weekend to unpack, it took me TWO WEEKS to dig out, distribute, and get stuff put away. I made several trips back to my old apartment to clean out the closets and rescue other stuff that I discovered. I paid another $900 to have those last 4 pieces of furniture carted out and donated. Hire these idiots at your peril.

They've been using our phone number for years and the number is currently under a residence. Please…read morechange it, we keep getting random calls from people looking for this business. It isn't real.

Fantastic service! I needed five hours for a Bachelorette Party, and David Worley, the CEO, called…read moreme personally. David was incredibly helpful and kind on the phone, offering an entire $200 discount from the price I was quoted on limos.com! He really wanted us to have a great time, it was incredibly appreciated. The driver arrived right on time, helped us in and out of the car, pointed out to us all of the controls and features in the limousine, and got us to our destination fairly quickly considering the crazy rush hour traffic. When we needed him to pick us up at the end of the night he was right on time as well and got us all home safely and quickly. Overall, a fantastic experience! The company is very personal and does everything possible to ensure you have a good time on your evening out. Would definitely use their services again!

I really wanted to like them, and I wanted to give them another try. However, I was disappointed…read moretwice with this company and I would NEVER recommend anyone use this company for any event, or anything special. The first incident was with a bad driver who ripped us off of an hour that was prepaid for with tip during a ride to a concert. The second time was in a crappy car that was old, almost broken down and things didn't work. Not to mention the poor communication, lack of return calls, etc. Consider yourself warned.

Be very cautious renting here. I've had FOUR rent increases in four months based on "the market."…read moreThey told me there is VERY FINE PRINT to say the initial rate is promotional. If you rent here brace yourself for your unit rapidly increasing in cost.

Closed out my storage unit of 3 years last week with NW storage (Yes, I finally successfully…read morereached a point to be able to address the issues of things that I cherish verses things that I need to let go.) In the past few months, as I went through this process, spending many hours at my unit, I got to know Dan, one of the managers @ NWS St johns A couple of things I did come to know about this faciality prior to setting out on my minimalist adventure, was is it is extremely clean and maintain on much higher level than other facilities I have units (Did I tell you that I might have a problem letting things go mainly because as soon as I do it seems I always need them.) Additionally, over the three years of my tenancy, and despite only having maybe three or four prior interactions with Dan, I knew my things were secure. He always knew my unit, was on top of it If I forgot to lock it up, locking it up and kindly letting me know that he did Lastly, and this part is a little harder to clearly communicate, his understanding of the neighborhood, community relationships, and real, on time communication, even though it wasn't always what I wanted to hear; lead to great sense of security knowing my things were safe and well-guarded While many years in customer service/relation I don't write reviews near as much as I should (This is my fourth in the past couple of year) NWS in ST Johns is a great value for the service and security you get, in part because of employees like Dan. Strongly Recommend. PZ