Matson service reps did not tell me crucial information during the seven phone calls I made to them. Causing the shipment of my car to be delayed by over a month. I have faxed notarized letters, sent proof of lean and temporarily registered my car....all things I should have been told I needed to do to be in compliance with Hawaii state law. Which after delay came to find out from Port workers. Again I spoke with their west coast office literally seven times in preparation for this shipment. My husband is out on deployment and has given me power of attorney to handle his affairs. This has caused me to miss work for over a month. I asked their representatives what it was I needed to have my car shipped to me. I have been on hold with various institutions for hours and have faxed and overnighted several different documents to ensure my car was shipped. Costing many hours, and a lot of money. The missing information they neglected to tell me (after asking them what I needed many times on different occasions ) delayed the shipment of my car for over a month. I'm not only furious, when I called again today "Angel" was very condescending toward me and stated "everything you need to know is on the website mam" ....I have read their website and never saw all of these requirements...there are many for my particular situation. You'd think people who work for the company would know what I needed. As I have been over my situation with them many, many times. But failed miserably to accommodate after I have spent thousands of dollars with the company. "Angel" continued to have a huge attitude and interrupt me numerous times, cutting me off..and just over all a horrible rep. After picking up the phone even she said "Hello Matson" and then sighed for like four whole seconds clearly displaying her utter contempt for her position. I have lived in Hawaii for a year, so shipping with Matson was necessay. Once I receive my car at the port in Seattle, where I now live, I will NEVER use their services again.
Military Wife~ read more