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    ConditionReports.com

    5.0 (1 review)

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    10 years ago

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    Gustafson Brothers - Gustasfson Brothers Inc.

    Gustafson Brothers

    (715 reviews)

    AMAZING EXPERIENCE WITH GUSTAFSON BROTHERS!…read more After my car was hit by an uninsured driver, I was so stressed and terrified that because my car is older, it would be totaled and I'd suddenly be stuck with a car payment. Gustafson Brothers was AMAZING! They walked me through every step, kept me updated throughout the process, and made a stressful situation so much easier. Best of all--they didn't total my car! Thank God! They repaired it beautifully and had it back to me in less than two weeks! They even let me leave my rental car at their shop when I picked up my car and offered to return it for me. Talk about going above and beyond! Wonderful work, wonderful customer service, and people who truly take care of you. I HIGHLY recommend Gustafson Brothers!

    1 star I will never…read morebring my car back here. I brought in my Mercedes S63 AMG for service (previously serviced here without issue) and authorized about $10-11k in recommended work. I was promised completion Thursday, then Friday -- and late Thursday was told they'd broken a turbo-related component during the repair (which they acknowledged and said they'd cover). Then the replacement part turned out to be wrong for my VIN. Because of the repeated delays I had to change my Orlando flight at a cost of about $1,300, and my brother's plans to use the car for his engagement proposal that weekend fell through entirely. Nearly two weeks after drop-off, I finally picked up the car and paid over $9,000. They'd knocked off a few hundred dollars and thrown in a free detail/engine steam clean I never asked for -- not what I wanted. I asked for a $1,000 adjustment given everything I'd been through; they offered $250 and wouldn't budge. I got in the car to leave and the check-engine light came on immediately. They first told me that was "impossible," then hooked it up to diagnostics and said they needed to keep it again. During this conversation I was told "facts don't care about feelings" when I explained how poorly I felt treated. They ultimately claimed a separate, pre-existing oil-wicking issue in the wiring harness/PCM -- unrelated to what they broke -- despite having driven my car roughly 50 miles during their "verification," and despite the light being off when I dropped the car off. They encouraged me to get a second opinion. I did -- Beach Benz reviewed the paperwork and flagged concerns before even inspecting the car. Bottom line: broken part, blown deadlines, a very expensive travel disruption, $9k+ paid, and I still drove away with a check-engine light and an unresolved problem. I won't be back.

    ConditionReports.com - autodamageassessment - Updated October 2026

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