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    ConditionReports.com

    5.0 (1 review)

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    10 years ago

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    Schmidty's Garage

    Schmidty's Garage

    4.4
    (416 reviews)

    My family has been going to Schmitty's for at least ten years because of their quality and honesty…read more We like having everything done at one place, by a locally-owned business. Schmidty's also honors their warranties. Recently, I got a message on my dash board that my tire pressure was low in one tire. It was from a nail or screw. Schmidty's replaced it under warranty. They warranty all their tires. Last week, my car wouldn't start. I got it jumped and learned it was down to 11 percent. I was encouraged by the roadside assistance technician to purchase a replacement battery with a three year life, but I chose to take it to Schmidty's out of loyalty. My four year old battery turned out to have a five year warranty and Schmidty's replaced it. Yes, there was labor, but the new battery was no charge. My previous experience for 20 years was with other service companies because I drove a fleet vehicle and was required to use certain brands. I don't recall ever being told something that needed replacing was under warranty. That is why Schmidty's shines, in my mind. I did not have to point out the warranties; they brought them to my attention. They also saved me having to get my vehicle towed by allowing me to drive it with them right away so the tire went flat and the battery died on their property.

    I took my vehicle to a shop with great reviews. They gave me what seemed like a reasonable initial…read moreimpression, but when the actual quote came back it was around $2,400, and then they started pushing unnecessary add-ons. The part itself wasn't expensive, but they insisted the labor was extensive and pressured me into getting it repaired immediately. not trusting my instincts but also needing my car back quickly, I went ahead with the repair. About a month later, I found out the issue was actually related to a recall. That meant I could have had the entire repair done at the dealership for free. What makes it worse is that they clearly knew something was up they even told me they had to contact the dealer for information. Because of that, I ended up paying a couple THOUSAND dollars I didn't need to spend. In hindsight, they were aware it was likely a recall and didn't disclose it properly. Very shady experience definitely go somewhere else.

    Gustafson Brothers

    Gustafson Brothers

    4.3
    (711 reviews)

    Always had a great experience here. Got body work done. Jason was very helpful. Communication was…read moreconsistent and clear, with updates every few days which really helped ease the stress. He worked with me on the cost, which I appreciate, and they were able to prioritize my repair and finish it much faster than expected. Professional, responsive, and accommodating. I'd definitely recommend them.

    UPDATE: What I discovered after posting my original review made this experience considerably worse…read more My family brought vehicles to Gustafson Brothers for three generations--my grandparents, my mother, and then me. We kept supporting them because they are a longtime Huntington Beach business. That history is exactly why this feels like such a betrayal of trust. I paid $631.30 after bringing in my van for a long-crank/hard-start problem. The invoice included $182.50 for a crank/no-start investigation and stated: "The 'long crank' has been eliminated." It had not been eliminated. I returned because the same problem remained. Gustafson then identified a weak fuel pump--the same component I had told them from the beginning that I suspected. I tried to resolve this reasonably. I did not demand a large refund. I asked them to apply some compensation toward basic fluid maintenance the van needed. They refused. I later discovered another serious problem with the work. The invoice charged $19.98 for positive and negative battery terminals and $182.50 in labor to install them: $202.48 total. Less than a month later, my van suddenly lost electrical power while I was in Long Beach. When I opened the hood, one newly installed terminal was so loose I could move it by hand. Tightening it did not make it clamp securely to the battery post. The other newly installed terminal was also loose, and wiring had come loose at the connection. This became a recurring loss-of-power problem. I repeatedly had to improvise temporary connections just to finish trips because the terminals would not securely fit the battery posts. I am not accusing anyone of doing this intentionally. I have no evidence of intent. I do not need to speculate. The workmanship I personally found is troubling enough. If a professional repair shop charges $182.50 in labor to install two $9.99 battery terminals, expecting both connections to remain secure for more than a month is not an unreasonable standard. The van's transmission later failed. I am not claiming Gustafson caused that failure. I cannot establish that, and I want this review to remain factual. But after already paying for an unresolved diagnosis and then dealing with poorly fitted battery connections, the added financial damage was devastating. There is one final detail prospective customers should know. After my negative Yelp review appeared, the owner contacted us. My impression was that the conversation focused more on what could be done about the review than on beginning with an apology, understanding what had gone wrong, or correcting the work to a professional standard. After three generations of family patronage, that was perhaps the most revealing part. I did not expect special treatment. I expected competent work, fair treatment, and accountability. What I received was: * $631.30 paid. * $419.75 in labor. * $182.50 for a long-crank investigation that the invoice said had "eliminated" the problem. It had not. * $182.50 in labor to install $19.98 in battery terminals. * Both new connections loose less than a month later after the van lost electrical power. * A reasonable request for compensation through needed maintenance refused. Three generations of loyalty ended with me. Get another estimate. Keep every invoice. Get every promise in writing. Inspect the work before leaving--or avoid the expense and aggravation altogether.

    Gear Up Tires

    Gear Up Tires

    5.0
    (141 reviews)

    I've never experienced a shop like this, and I feel like that's a good thing because how else can…read moreyou know what you've been missing out on? My van's TPMS sensor light was on and I had taken it to another tire shop where all they did was check the air pressure and tell me if the light didn't go off it was probably my sensors. And then what? Super unhelpful. So I got on Yelp to search for another option and Gear Up Tires came up. I sent out a message to several shops and Iman was the first to respond and dealing with her was so easy. She was so helpful from the beginning, I just got a good feeling. I dropped it off today with Danny at the scheduled time and he was very open and clear about what he would be doing, how long it would take, etc. I left and shortly thereafter I got word from him letting me know what my van needed and sent pictures of the sensor readings. I was pleasantly surprised and helped me communicate everything with my husband along the way as well. Prices were clear cut and fair and he didn't do or push any unnecessary work. When I stopped in to pick my car up, he went over everything with me and showed me how he also polished my van's cloudy headlights as an added service! Highly recommend this place. Thank you Iman and Danny for this experience.

    Recently used Gear Up Tires for an issue on my car and was extremely happy with the customer…read moreservice, timeliness, and transparency regarding problem, along with a solution. Danny was very knowledgeable and easy to do business with. I will be using their services whenever future issues come up!

    ConditionReports.com - autodamageassessment - Updated August 2026

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