I was there 3 weeks ago because my AC was not working and blowing hot air. I brought it in and first they said they'll do a diagnostic for $200-250. So, overpriced (in my opinion) because I'm a female. They always try to get the ones who (they think) have no knowledge in auto. Anyways, they took my vehicle to the back, then later the worker comes and tells me my fan is broken and that my car was overheating. The warning light on my car was on for two weeks now, I have never had any other issues but the AC blowing hot air. This guy Steve comes out of nowhere, probably watching from his camera and says that my car is leaking and overheating, it's not drivable and that I needed to leave it there. Such bullshit! It looks like they poured some water on the floor. I can't believe these crooks. I never had a drop of water or leakage coming from my vehicle. I would know because the car is parked in my garage and I would have seen it. You guys need to be careful with this guy Steve. He made up this whole BS story about my car; made it sound worse than what it was. So, I told him, "Let me think about it" and that I needed to leave for an appointment.
My car was pulled up to the front, and it started making this loud noise and then it had trouble starting. I had brought my vehicle in another time before and the same thing happened. They keep blaming it on my battery, but the battery is new. I'm not sure what they're doing to my vehicle but each time I get it back it has trouble starting. On normal days I have never had this issue. It's every time they take in my vehicle. So, I told Ben about the issue, which is the guy I've been dealing with all along. He kept telling me they didn't do anything to the car. Then here comes Steve again! Good grief! This guy is really controlling and has a mouth on him. I think that's why they send him out to do the negotiation. He can be intimidating for some people. Steve starts to chime and raises his voice at me (I'm alone for your information) so they think they can just bully and harass me. He got so angry out of nowhere because I told him my car wasn't like this before I brought it in and why is it having trouble starting? This guy went from 0-100 quick! He is extremely rude and has anger issues. It's scary to deal with someone like that. Just because we have a disagreement on something, it doesn't give you the right to scream at me.
Fast forward to everything, thank goodness my car finally started working again.
I didn't want to leave a review, but I think other people should know about how these people treated me and what a fraud they are. The worst customer service. And if you're a female, don't bring your vehicle here because they will rip you off for sure!
Also, I got the issue fixed with my car the following day and there was no leakage. I also included a photo of the water puddle they said that came from my vehicle. I Can't believe there are such people like this in this world. Especially, when they're a business owner. You lie to people just to make a buck. Very unethical.
***I'd give them zero stars if I could. read more