I've held off on posting this review for a long time and tried to move forward, but my experience…read morestill bothers me so much that I have to warn others to avoid this place at all costs. First, the receptionist needs additional customer service training. She came across as unprofessional and rude for all of my visits. Multiple times I waited for her to finish a person call, texting or scrolling on her cellphone before being helped. This was annoying, but not what I take issue with. My therapist, Prajakta, saw me for about a month before going away on sabbatical. (This is the only good thing about this place imo, that they let their employees take the time they need to recharge). However, while she was away I had a new therapist for every single visit, with only one therapist seeing me on two separate occasions. This didn't also didn't bother me either. When Prajakta returned, I had been about a month in recovery from surgery for the problem I was visiting their facility for. I explained I was scheduled for another procedure that scheduled for the following week and the doctor recommended I continue therapy. Prajakta, after visiting with me just the one time since returning from her sabbatical told me that I was all better and didn't need to schedule any further appointments, even with the info I just shared with her about having another procedure scheduled. This place does not care about their patients. They do not care if you still have visits approved through insurance. They do not care about Doctors recommendations/orders. And sadly they do not care if they have helped you or not. So that was my experience and I hope this helps anyone thinking of using this facility to maybe look elsewhere.

what a lovely therapy clinic. they have a small location here in Concord, but i also noted they are…read morelocal to Pleasanton and Walnut Creek i take my mother for her appointments, and the therapist(s) help out with her therapy, mostly for her arthritis. their staff always offers the best customer service with a smile on their faces. shoutout to Dr. Anita (sorry if i butchered it), who always takes care of us and keeps us updated with our progress inside, you will be greeted by receptionist, and the inside decor shows the staff, their commitments and the needed documentation you need for your visits the care quality is the best, the inside ambiance is neat, and we feel in good hands when we visit: we feel like we back on track with things

I went for several physical therapy sessions, but my therapist always was too occupied running back…read moreand forth between me and other patients. The time there didnt feel personalized. I wanted to ask further questions but since my time was shared with others, I couldnt follow up like I wanted to. I was going to give CA Rehab and Sports another chance since having another issue, but calling this location is like calling a radio station. You are lucky if they pick up. One time, someone actually picked up, but I could hear people talking in the background. Then he/she hung up- very unprofessional. Ill take my chances elsewhere.

I'm not an easy patient. I have a background in fitness, I'm semi-obsessed with understanding the…read moremechanics (the WHY) behind movements, and I also tend to train myself into the ground before I crawl in to the Pro's and beg for help. I came to HealthPro with two competing issues, one a crazy rare injury and surgery (essentially I tore my hamstrings off at the top and they pulled down my leg... had them reattached) and a herniated disc injury & surgery. The neck thing has been pretty standard - the leg, I've been a 'first' for most of the medical pro's I've seen along the way. Apurva has been my therapist, and I'm progressing really well - she challenges me in a safe way, answers all of my questions in ways I can understand, and she's also FUN. Randy at the front desk has been great with all of the paperwork, approvals, etc, and kept me informed about the process (which is important when you are in the fear cave of athletic injury and everything insurance-related feels SO SLOW.) The aides are all great - personable, kind, and efficient. I'm super grateful to have these guys on my recovery team - my epic injury saga is followed by an EPIC COMEBACK!

I wrote a 5-star review after a few weeks of PT at Pacer Physical Therapy, and now I am writing one…read moreafter "graduation" (i.e., following 3+ months of Pacer PT). I am now 5 months post-full knee replacement. This review will be as superlative as the first one! My therapist was Danny, the owner; he was very disciplined about making sure that I could reach full extension and flexion and emphasized the need to continue to work on this even after achieving the goals in this arena. This was only one aspect of his work. I am very comfortable with a full range of activities at this stage, and continue to be grateful for the work of Danny and his assistants. Thank you very much to Pacer PT, and also for the friendly and efficient work of the administrative staff!

Great staff all the way around very grateful to go there and work on my shoulder. Kudos to the…read morestaff.

Everyone I encountered here was lovely. My PT was Jenna Mitchell. Super smart, talented, caring,…read moreand personable.

The people here at front desk are incompetent just like the rest of John Muir. No wonder your…read morereviews are garbage.

Melissa really helped me with my hip problem - stretches, balance, and strength. We worked on a…read moreprogram over a number of sessions and it immediately got me back into my various athletic activities without all the pain I had experienced prior to the sessions. Now, 3 months later, I still go through the routine on my own and it's still helping. I'm forever grateful for Melissa and Go Beyond.

Absolutely amazing physical therapist. Korey is very knowledgeable and professional, in addition to…read morehaving a wonderful personality and demeanor. Front desk is organized, responsive and friendly.

Your location Hand and Wrist…read moreElbow Shoulder Dr. Michael F. Sacco 1800 Sutter St #100, Concord, CA 94520 Approximately 4 months ago, I had my 1st Orthopedic appointment with Dr. Michael F. Sacco in lieu of my Carpal Tunnel. Upon arrival, I was greeted by a very professional, friendly staff. I had never been to an Orthopedic Surgeon before, didn't know what to expect, I had "White Coat Syndrome", tense, full of anxiety. However, I found him to be Professional, Knowledgeable, Personable, Thorough. He was very friendly, and informative, direct, and I like/appreciate his candor. He explained his findings, diagnosis, options and treatment plan for positive resolution. Last but not least, to my surprise, he has a great sense of humor. He put my mind at ease. By the time my appointment was over, I felt like I had known him for a while, and I was anxiety free. I'm very glad that I was referred to him by my Orthopedic Doctor. I would not want to go to any Orthopedic Surgeon. I highly recommend this Orthopedic Surgeon/office. I have had several post op appointments with Dr. Sacco since my Carpal Tunnel Surgery for my Right Hand Carpal Tunnel Syndrome. The most recent was yesterday 11/27/2023. All I can add to this review is that I truly believe Dr. Sacco is the Best In The Business ~hands down.... He listens well, examines your injury thoroughly, treats you accordingly. Genuinely cares about his patients!! He and his staff are Always knowledgeable, professional and friendly. Last but not least, they are consistent. I hate going to doctors appointments in general. However, I don't mind going to Dr. Sacco because I know he has my best interest at heart and he is Not just in it for the money. Obviously, I still highly recommend Dr. Sacco if you need an excellent Dr./Surgeon for your Hand/Wrist/ Elbow/Shoulder. Thank you Dr. Michael F. Sacco for taking such good care of my hand/Orthopedic needs. Sincerely, Gloria Hackett Dials

Just drove in traffic to my 8am appointment to have it…read morecancelled on me when I got there (no call). I get that it happens but according to the receptionist the provider called in earlier and I was her first appt so I should have gotten some notice The receptionist wanted me to drive another 30mins away so I could be seen today. I explained that I didn't have more time to accommodate this and then she was openly hostile and started to chastise me that she was just trying to explain my options. I guess I was supposed to only provide yes/no responses. No apology just a bunch of disorganization, hostility, and disregard for basic curtesy and professionalism.

I have been receiving care at this facility since the beginning of February. I cannot tell you how…read moremuch I love this place. There is such a good vibe when you walk in. The receptionist is super cool. The physical therapist are awesome and the assistance to the physical therapists are so friendly and engaging. I never want my sessions to end. Businesses need to take a lesson from how this establishment is run. Everybody is happy accommodating and very down to earth. I highly recommend the Bay Area Physical Therapy to anybody in need of recovery and a safe place to get it done. I'm gonna be so sad when my sessions end. These ladies feel like family to me and I actually wish we could be friends outside of PT. That's how much I love this place!!!

I was able to schedule an ultrasound appointment, only a couple weeks out, without a referral. Even…read moreso, it was covered by my PPO. Lauren found several things that were invaluable and jumpstarted my physical therapy with two of her experienced therapists, Gary and Megan.

I've been going to Rise PT form a while now for vertigo off and on as needed. In my case I have…read moreflareups with BPPV this is not uncommon for some. Not everyone experiences this the same. Actually my Dr. from Stanford Medical referral me as part as my treatment to Rise. For me it's been a godsend. If you've ever dealt with dizziness then you know it can be very stressful. I've been educated how to deal with episodes, when I feel I need extra help I know I can see someone to get relief. Kim is amazing and very thorough she knows her stuff for sure. Carly has also helped me immensely. They take their time with you, you don't feel rushed! I highly recommend Rise PT you will leave with hope and a sense of well being.

I am writing this review on behalf of my Dad. My dad had the…read moremost amazing and effective PT session with Cindy and Josh & Rohith From the moment he walked in, he felt welcomed, supported, and genuinely cared for. The entire team is incredibly knowledgeable, professional, and committed to helping patients heal and thrive. His therapist took the time to thoroughly understand his concerns, explain the treatment plan in a way he could easily understand. The exercises were effective, the guidance was clear, and he noticed real improvement sooner than he expected. He is so grateful for the care he received and would highly recommend this physical therapy team to anyone looking for exceptional treatment. They helped him regain strength, confidence, and mobility -- and he couldn't be happier with the results!