I was amazed at how well the front office runs, the efficiency of the diagnostics process and…read moretechnical skilled mechanics who fixed our truck. We have finally found a local mechanic we can trust with our car collection

Had a problem with my door latch. Frank handled it very promptly and professionally. I'd highly…read morerecommend this business.

Very honest. Looked at an issue. Recommended against doing work. Then, refused my offer to pay for…read morework to diagnose issue. In a world where everyone schemes to make money, Wiley's integrity is a treasure.

My car got towed in Boston and the muffler sounded like it was ruined. Steve got my car in the next…read moreday. Put the car on the lift and fixed it with a simple readjustment. He didn't even want to charge me. He is personable, professional, and precise. I can't recommend him highly enough.

Absolutely the nicest most conscientious owner you could imagine. Kind, accommodating to my…read morescheduling requests and very reasonably priced. I won't go anywhere else.

Quickest and easiest place to get an inspection sticker in the area. I won't go anywhere else!read more

These guys are awesome! I had a nail in my tire and they said come in anytime. I did, and they…read morepromptly and efficiently plugged my tire while I waited. Have been driving on it now for a few days and all is well.

I live in Acton and have been taking my 2011 Honda civic and 2016 Toyota Highlander to Patriot for…read moresometime now. 1. They are quickly able to the analyze the problems and fix them. 2. When I am picking up the car, they explain briefly and clearly what was needed and what was done. 3. In my experience, they do not try to fix problems which do not exist. If they find any problems I had not anticipated, they tell me about it so I can take a call on what to do about it. 4. They do not overcharge. At this point, I dont even ask for an estimate for minor issues since I know there wont be a surprise when I pick my cars up. 5. Professional and to the point in their communication. The only minor problem I had in my last visit for a leaking tire + oil change + checkup was getting an appointment with them. Still worth the wait compared to taking the car to the dealer (oh no). If you live in the area - you should consider Patriot Automotive (though that might may my next wait time longer!). Sam Devadas

Great service, super friendly and down to earth…read more They fixed what I thought was going to be an expensive problem (potentially damaged tires on an AWD car) with some stems, then when I later realized they were still leaking (more slowly this time), I took it back and they fixed it completely free because they'd missed it- the rims were leaking.

I've taken my 2019 Mazda CX5 here for the last three years. First just for inspections then…read morerecently did an oil change and just this week my check engine light. They are always so friendly and helpful and don't price gouge. I trust their recommendations and wouldn't go anywhere else in the area now.

I've been going to Shorettes for 40 years, back when Larry ran the business. Back then Larry…read morecrafted a custom exhaust for my Mustang. Today his son Lonnie does a great job. He's always been honest with me, charged me a fair price and done the work in a reasonable time. I trust them.

Since moving to West Concord, I have been exploring nearby Maynard, which I think of as "the town…read morethat time forgot". With its old mill buildings and depressed-but-still-trying downtown shopping area, little Maynard was once on the brink of wild prosperity during the 1980s when computer manufacturer Digital Equipment Corporation was pouring jobs and cash into the area like a high-tech fire hose. But sales of the company's profitable mainframes dwindled after it failed to successfully transition to personal computers, and it quietly expired in the late 1990s. You won't find them on Twitter or Facebook: Shorette's is a small garage right out of the 1960s, with prices to match. The dimly-lit "customer waiting area" is crammed with dust-covered displays of fan belts, replacement gas caps, and carburetor gasket kits. The owner/operator and his elderly father have run the place for ages, and there is an archetypal "back room" behind the counter where they hang out and play cards or do whatever old time garage guys do. I paid what I consider pre-War prices for a brake job, and business was brisk when I stopped by. Apparently word has gotten around that you can still get this kind of "No BS - done right the first time" service if you're willing to go out to Maynard for it.

Broke the main belt in my car due to a seized AC Unit. Another mechanic told me it would take about…read moretwo weeks before they could look at it. Ernie looked at it that day and quoted me everything I needed. Completed the repair the next day once he received the parts and I was back on the road. Very nice people. He regularly called me with updates and was very friendly and fair. Highly recommend! I now have a new mechanic.

Ernie is an experienced, skilled mechanic, and he + Pat make a great team. They are reliable,…read morehonest and have never failed to definitively fix our three vehicles at reasonable prices. Highly recommended.

I needed an exhaust repair rather suddenly, and Billy got me in and the system was repaired within…read moresix hours. Fantastic job and significantly less than I had paid elsewhere when I got it fixed less than two years ago. They also noticed that my headlights were foggy and buffed them out for me, will return often!

So, I've gone to the Miller brothers almost exclusively for work on my cars, which would typically…read morecost 30 to 50% more at the dealerships. I trusted these guys because they seemed to behave honestly, and their work seemed good. So we could say they earned my trust. However, as experience has informed me and the old adage goes, trust is hard to earn and easy to lose, which happened today. Allow me to explain: I had perhaps unwisely prepaid for the oil changes at the dealership when we bought the car. So now, when we get the oil change at Toyota, they always have something to fix. So, I stopped bringing it to the dealership and brought the vehicle to Miller Brothers Garage in Stow several weeks ago. The more personable of the two brothers took a quick look at the brakes and told me to come back when my brakes were squeaking to get my money's worth. I asked him what the approximate cost of the brake job was, and I think he said it was about $600 or so dollars, while the dealership wanted $900 or $1000. (If you ever go in there - you'll know which brother is more personable because it's not the one with the comically styled "Lego" hair. My girls were so enamored with the novelty of this guy's hair that they asked to take pictures with him... to each their own.) So anyway, I had taken Billy's honest advice -- I think that's his name anyway -- and I drove it until it seemed like the brakes needed to be done. Last week, I called TWICE to see if I could schedule an appointment, but I didn't receive a phone call back. I figured they were super busy and hadn't had a chance to call me back. So, I called again this week and still haven't gotten a callback. This was perplexing but perhaps understandable if you're super busy. I also know these guys are kind of low-tech. For example, they only accept cash or a check--no credit cards. Needless to say, I was a little frustrated because I was heading out of town and wanted to see if I could schedule them to do the brakes while I was away. Mind you, I tried to schedule this starting two weeks ago. Anyway, I dropped by in person tonight, expecting an "Oh, sorry we haven't gotten back to you yet. How can we help?" That didn't happen. I drove up next to the garage and saw the Lego-haired brother talking to another mechanic, and I was greeted with, "What do you want? You know it's five of six (pm), right?" I was a little taken aback by the display of clear annoyance at a potential paying customer (me). But maybe he had a bad day, I don't know. So I paused and then gave him a second chance by saying, "I was just hoping to see if I could schedule to have my brakes done by you guys. " The annoyed response was, "Call back in the morning." At this point, trying to rescue this guy from blowing up the relationship and missing out, I replied that I'd already called three or four times. I was expecting his response to schedule me or promise to contact me in the morning or something. Instead, he just went back to talking to the other mechanic. So I looked at him and said, "Do you want my business?" He said, "I don't care." A little shocked and annoyed, I just drove away because this is a small town with several mechanics. Not to mention, one can drive over to Maynard and get a lot more. Although I think these guys do a good job, it's not like you can't get what they do elsewhere. Anyway, I drove to the Brazilian-owned gas station and made an appointment. The owner, Rubin, is a good guy; I know he values my business. He personally returns my calls, and I could even text him if needed. Stow is a small town, so good luck, boys. I wouldn't be surprised if the Miller brothers never read this review, but if they do, perhaps the PlayMobile hair guy will reflect and change his ways to avoid making the same self-owned mistake with somebody else. In the meantime, thank God I live in America and can vote with my feet and my dollars. 8/15/2024 UPDATE: If you read Billy's response to this review, you will see that business owners don't take accountability for their poor behavior. People like to work with professionals who treat others with respect. Instead, customers are treated to an ad hominem attack in attempts to distract from a business owner's shortcomings. For the record, I paid half the cost the day I picked up the car and the paid the other half by the end of the next day. Why didn't I pay all at once, you may ask? It wasn't because I didn't have the money. It's because the Miller Brothers don't accept credit cards. The service bill was more than $500 which is more than the daily limit my bank allows. So I took out what I could that day and paid the rest the next day. Just another hassle on top of the insults when dealing with these guys.