Tom & Frank are two of the most honest people you'll find in any business. They've been quietly at…read moreit for decades and, to be completely honest, seriously increase the likelihood I'd buy a Volvo again (EX30?) -- they're that fun to work with.

So excellent. Couple years ago, I thought I needed brakes and tires, and was looking for a local…read moremechanic in an area I was unfamiliar, and was bracing myself for a big bill. As a new customer, I walk in and explain my problem: my car has issues "braking" on command. So Tony lifts the car, and comes back and tells me... "you have about 60% of your pads intact, on a 4 year old car, which means you don't have to replace them now. How did you do that?" I reply, "because I don't tailgate or ride my brakes, like a dum-dum." He chuckled. "And the tires? I asked. He replies, "oh yeah, those are trash..." (which I already knew because they were bald 6 months before I brought the car in). New tires fixed the stopping issue immediately, and I began to appreciate how important tires are to a vehicle braking. I will continue to go to them as long as I live in MA or NH. An honest mechanic is worth their weight in gold. 10 STARS!

Dropped car off for bodywork. Very happy with the result. Work was done quickly and the repair…read morelooks great.

Absolutely the nicest most conscientious owner you could imagine. Kind, accommodating to my…read morescheduling requests and very reasonably priced. I won't go anywhere else.

Been using Sawyer for years. Excellent work, good prices, and super helpful and friendly staff.read more

Highly, HIGHLY recommended. They really know their stuff, and I trust them 100% with my car. They…read moreare the only place I go to. Absolutely excellent service, and their prices can't be beat. Very grateful that they are in the area!

Affordable, honest, friendly, problem solvers! We will go no where else with our Honda.read more

Excellent working with them to help fix my car. The noise didn't go away but here's hoping that my…read morecar will not be failing me anytime soon.

Highly recommend. Great service. Definitely honest guys. Bruce is great. I would recommend for…read morecar inspection.

Disappointed Frequent Customer The service here is…read moreincredibly slow, and the staff acts as if assisting a customer is a major inconvenience. I've used this station often, and after just paying to fill my tank completely, they still charged me an additional $11 in cash for a little air in my tire. It feels like a blatant rip-off to squeeze a regular customer for a basic need. This is the last time I will support this business !!! I'll be going somewhere else that actually values its customers.

I had an excellent experience at this dealership. I was getting three recalls taken care of. They…read morewere the only nearby dealership that could promise me same day service. They called the day before to go over everything. They had promised me if I dropped it off at 9 AM, they would have it ready by 5/5:30 PM. I dropped it off at 9:40, and they called me that they were done at 1:35! They did everything for free and even did a multipoint inspection for free. When they found stuff that needed to be taken care of, they were happy for me to pick the car up instead of having it done there. They didn't pressure me or swindle me or try to get money out of me. They just did good work quickly and efficiently! I would go there again in an instant if I needed something!

Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

I've been going to Shorettes for 40 years, back when Larry ran the business. Back then Larry…read morecrafted a custom exhaust for my Mustang. Today his son Lonnie does a great job. He's always been honest with me, charged me a fair price and done the work in a reasonable time. I trust them.

Since moving to West Concord, I have been exploring nearby Maynard, which I think of as "the town…read morethat time forgot". With its old mill buildings and depressed-but-still-trying downtown shopping area, little Maynard was once on the brink of wild prosperity during the 1980s when computer manufacturer Digital Equipment Corporation was pouring jobs and cash into the area like a high-tech fire hose. But sales of the company's profitable mainframes dwindled after it failed to successfully transition to personal computers, and it quietly expired in the late 1990s. You won't find them on Twitter or Facebook: Shorette's is a small garage right out of the 1960s, with prices to match. The dimly-lit "customer waiting area" is crammed with dust-covered displays of fan belts, replacement gas caps, and carburetor gasket kits. The owner/operator and his elderly father have run the place for ages, and there is an archetypal "back room" behind the counter where they hang out and play cards or do whatever old time garage guys do. I paid what I consider pre-War prices for a brake job, and business was brisk when I stopped by. Apparently word has gotten around that you can still get this kind of "No BS - done right the first time" service if you're willing to go out to Maynard for it.

I had Acton do a PPI plus several specific diagnostics I wanted to know about a car I was looking…read moreto purchase and was very well taken care of. From the start of quoting and through the process, Susan made everything clear and was patient with my questions. Kyle(if my memory serves me) the technician was very detailed oriented in his report, open to communicate and knowledgeable. When it came to analyzing the oil filter, I saw he knew how to cut away the oil filter properly vs other horror stories I've seen. From talking with him I could tell he was knowledgeable and gave me great insight into the car. The report he wrote up for me was so well done. This was a huge help as I am not living in the same state as the car. The team was amazing. Kudos to you all for using Tekmetric as well, this made navigating the service and report very easy. I'd give this shop 7/5 if I could; I was IMPRESSED. Thank you all at Acton so much.

I had an outstanding experience at Auto Werks in Acton, MA. I brought in my Range Rover to have a…read morecheck engine issue diagnosed and repaired, and from start to finish, the service was exceptional. Not only did they quickly and accurately address the mechanical problem, but while it was there, Olek also performed paint restoration and detailing--and the results were unbelievable. My car literally looked like it had just rolled off the showroom floor. The level of craftsmanship and attention to detail was beyond anything I've experienced before. What truly set AutoWerks apart was the customer service. Olek kept me updated every single day, which gave me total confidence and peace of mind throughout the process. It's rare to find that level of communication and care. As an added bonus, his pricing was far more reasonable than I would have expected--almost unfair to them! Honestly, Olek and his team surpass the Land Rover dealership experience tenfold. If you're looking for top-tier service, expertise, and results that exceed expectations, Auto Werks is the place to go. Thank you again for the incredible work!