Pick up from BNA airport south to Thompsons Station. Easy to reserve in advance, nice selection of vehicles. Communication was great. It was completely clear what to expect, how to connect with driver (both online and at pickup). The ride (I chose luxury SUV just for fun) was immaculate, clean, new, beautiful. The driver was friendly, efficient, and helped ensure a smooth ride with no surprises. We'll be repeat customers. read more

Every thing was great! On time to pick us up and when our flight was delayed, there they were! They kept up with our flight information and we had absolutely nothing to worry about! read more

This company was top-notch. They confirmed in advance and were easy to communicate with. On the day of our trip, our flight out of BNA was delayed and then canceled, and our only other choice for arriving where we needed to be that day was to take a flight a few hours earlier than initially planned. Luckily, the driver from Concierge Ride was able to come and get us early, and we made the earlier flight. He was helpful and put us at ease. Our driver when we returned to BNA was equally great; he was there waiting for us, told us just where to find him, and got us safely home late at night. We will definitely rely on this company in the future. Concierge Ride made getting to and from the airport a hassle-free, pleasant experience. The vehicles were clean and spacious, and everyone we dealt with from the company was professional and seemed genuinely glad to help with our needs. read more

We did a round trip with Dan and he was awesome. Watched the crowd search for ride shares after the concert as we hopped in the Suburban and headed home. Worth the $$ every time. read more

I called to get pricing and they were rude. The person wanted to know who else I was getting pricing from. They think they're the only option to the airport . They not ! read more

I just would like to let you all know, what great drivers you have.. it is such a pleasure to ride with them. We had James pick us up at BNA today. Everyone we have met is so professional and customer service focused. Thank you!! Maureen Errico read more

Used Concierge Ride for the first time and I will definitely use them again and not hesitate to tell friends and family about them! Harry was wonderful. Picked us up right on time, at BNA. Flight was delayed but Harry was there at almost 1 am in the morning ready to load us up and get us home!! Wonderful clean car, great conversation and a safe drive home!! Thanks again, Harry read more

Art and his team are so friendly and professional. They're extremely responsive and proactive, they even tracked my flight and showed up early to pick me up! I will be using them exclusively from now on. Cannot recommend highly enough. read more

Driver was outstanding. Very pleasant and professional. Smooth safe ride to the airport

As always, Outstanding service drive was a few minutes early, efficient and easy to do business with. The Nee Online booking tool was easy to use and very efficient Thank you read more

Art and his crew are the best! We have used them multiple times for rides to and from the airport and have never had a problem. They are good at confirming ride times/locations, are always on time or early, and their vehicles are ALWAYS immaculate and well-maintained. Art even made sure he could accommodate taking me with some girlfriends out for my 50th birthday pre-party celebration when they had a very full schedule. My experience with this team has always been flawless. I have added a picture of one of my rides. I highly recommend! read more

Concierge Ride - Airport Shuttles Near Me - Spring Hill, Tennessee

Never use them. they are dangerous. The driver was going 94 MPH on 65 north. We were in no rush. When I told her to slow down, once I noticed her speed she said she did not notice how fast she was going. Also never use them for the airport pick up. If your plane is late, by only by 2 hours they just leave you there. It took me 4 hours to get home from BNA because of them and Lyfy was $198 at that time of day. And they said too bad your problem. Don't you want someone you can trust to get you from the airport? Well it is not them. They could have said they had to pick someone else up and they would be there as soon as they can. But instead their text said too bad your plane was late and figure it out yourself. read more

Insufficient information given. Owner/employee yelled at me. Poor customer service skills. Not willing to listen to customer point of view. read more

Fantastic service to and from the Nashville airport. The vehicles were super clean and the drivers were wonderful and a pleasure to talk to.

I reserved a ride to the airport from Franklin for my elderly mother. I do not live in Tennessee and my mother was traveling alone to visit her sister. I called and emailed several businesses in the Franklin area requesting price quotes, only two responded. Thankfully, Concierge Ride was one of them. The response time to my request was excellent and the price expectable. The payment process was simple and easy to follow. Emails were sent and information updated as necessary regarding date and time of pick up. My mother raved about the driver and enjoyed her first ride in a Tesla. Thank you for taking care of my mother. read more

The ONLY way to travel to the Nashville Airport, or move a party around town, is by booking a ride with Concierge Ride TN! My wife and I recently took a trip out west. Our evening flight meant that it was likely going to be difficult, and time consuming, to park at BNA. Our Concierge driver, Greg, picked us up in our driveway and we relaxed through rush hour traffic. Upon arrival at the airport, even though we knew where to go, he politely directed us the the closest crosswalk and offered a simple reminder of the location of our gate. The day we returned, we were actually early! The company made sure our driver was there for us! We crawled into the spacious SUV and melted into the seats to relax as Ken got us home! The customer service, attention to vehicle care, and communication makes this the ideal, and ONLY, way to travel to the airport or get around Nashville for your group! (pic from their website because I didn't take one) read more

Concierge Ride - Concierge Ride TN logo - Airport Shuttles Near Me - Spring Hill, Tennessee

Art at and with Concierge Ride TN is the best. I made a last minute decision with a friend to get her on a flight home before the snow storm I texted Art late in the evening and he responded promptly and confirmed the Ride for this morning. I love that he sent a calendar invitation too. He was on time and very helpful and my friend said Art is her new best friend based on chatting on the way to BNA. Thank you Art for your service and for taking good care of my friend. I'll reach out to Art and Concierge Ride TN for all my Ride needs in the future. I highly recommend this Ride service. read more

Our driver, Art, was fantastic! He arrived early and patiently waited for our party to be ready. His car was immaculate and the ride was great. He let us select our music, graciously helped the ladies in and out of the vehicle and provided great conversation. I would recommend Concierge Ride TN over and over again!!! Thank you for a perfect start to our evening!! read more

CRTN is a fantastic service. Their cars are always clean and on time. As a weekly business traveler, they have taken the stress away from my airport transportation routine. I look forward to my next trip with CRTN! read more

Customer Service is top notch. They go above and beyond. First- we only needed a ride from the airport to Franklin as our daughter was working. had a friend in Franklin price ride share 2 days prior and rate was $99-$139 one way at same time of day with note that expected to go higher closer to weekend. Booked with Concierge with quote comparable to low end of Shared ride with pre-arranged ride and not having to worry rate would change. Follow signs to Limo area to find our driver and sedan. Plenty of text confirmations day prior & upon landing. He even saw that our plane bounced & took off again to circle & land. Our driver Chris was happy to point out sights on the way and answer questions about visiting Nashville. He delivered us safely to our destination. It wasn't until 5 days later that we realized we were missing a luggage strap that must of fallen off in the car on the way to our daughter's place. Sent a text to Concierge with a picture of what it looked like. Not only did they find it, they offered to have a driver drop it off at our daughter's place in a couple of hours so we'd have it for our trip home.! Above & beyond! I was going to drive to them, they came to us instead. How many companies will do that these days! Grade A customer service! read more

I stopped using Uber/Lyft once I found CRTN. I love knowing who my driver is. They're always dependable and the cars are very clean. Highly recommend. read more

I've been using Concierge Ride TN for over a year now for all our travel. We travel frequently and need a dependable car service, and have found Concierge to be the best. We had one flight that delayed us with an original expected arrival of 6:00 pm, and the delay got us home at 1:30 am, and what a relief, to see that they were there to pick us up and take us home. I would give them a million stars if I could. read more

There is NO better car service than Concierge. Art and his team are incredibly professional, punctual and personable. I recommend them any time someone needs a car service. You will not be sorry. read more

Art and Carolyn are like family. We have used them hundreds of times for personal trips to the airport, to going downtown to see a concert or traveling on business. I trust them not only with my business, but my family. They are professional, kind and will do anything to make your trip the best it can be. They are awesome! read more

Thanks Art and Caroline again for making our lives easier! We can always count on you getting us wherever on time and safe! See you soon! John and Carol Fortune read more

Needed last minute arrangements to BNA! They were on time, kept on top of traffic issues (it was a very rainy day with heavy traffic)! Not only did he get me there to the airport but even went the extra mile and got me wheelchair assistance!! A very pleasant ride and outstanding service!! Way better organized than any other offered! read more

Unresponsive and unreliable. Multiple calls to company's phone after an online request. We simply just wanted to confirm our request for a ride to the airport. After numerous calls without a response, we Uber. When I left a message to cancel the request, finally got a call back. All we got was excuses and threats to suit if post negative on YELP about their service/pathetic. Instead, company should had apologized and work on providing better and reliable communication and service. read more

I have been using this service for a couple of years for trips to & from the Nashville Airport. They are a locally owner which to me is a plus. There prices are reasonable and their drivers are excellent. We recently had Greg a new driver. He had to maneuver 5 pm traffic from the airport to Spring Hill, which is not easy. He did an awesome job. All we had to do was set back, enjoy the drive and pleasant conversation. Thank you Greg!!! read more

This is the best ride service around!! Art and his staff are top notch when it comes to professionalism. They are very personable, punctual and go above and beyond to make sure you are taken care of! I would recommend them over any ride service period!! read more

Staff is always prompt and professional. They are my go to driver for business and personal travel.

I've been using Art and his team to and from the airport from Spring Hill as well as any personal events in Nashville for over a year - Super Professional, nice clean vehicles, just a great experience ..... here's why I let their team handle everything 1) for a couple bucks more than Uber or Lyft I get someone I know, I don't have to wait, and they're really good if my plans change a little on the fly 2) real licensed and insured company, they are commercially insured and have dash cameras etc, no worry about some Uber driver who didn't pay his premium or have coverage if god forbid something went wrong. I know most people don't think about that stuff but you will if you ride share has a crash 3) their speciality may be airport transport, FYI saves me a ton over driving and paying for parking and way more convenient, when you're going to a concert or Preds Game you get to have fun not worry about parking or having a few beverages before being driven home 4) This takes the cake : Arthur once drive my wife to the hospital for a minor surgery so I could get the kids off to school, I was still at the hospital in time for the procedure but that's how much trust the CRTN team has built with us! CUSTOMER FOR LIFE! read more

We have been using Art and his team for the last 5 years or so. They are always on time, friendly and affordable! Not to mention, the cars are immaculate! Covid changed the frequency of our uses but we are looking forward to using them a lot more in the near future! read more

Art and the Concierge team are top notch! They are always professional and on time. Their vehicles are immaculate, and the drivers are safe. We will use them any chance we get. read more

Five stars to Concierge Ride. This company does *not* only offer one-way rides to the airport, although I have used them before for exactly that purpose. This last trip, I flew in from out of state, had scheduled banking transactions, and needed to collect my elderly parent for a plane ride back out of state. I had limited time to accomplish all items on my schedule, and Concierge Ride worked with me to get everything completed. They made note of the multiple addresses and stops that had to be made along the way (the 'ride' to the airport lasted almost 3 hours because of all that I needed to accomplish.) On the day of, the driver showed up on-time, drove me to my first destination and waited while I completed my bank transactions. The driver then took me to the next destination to collect my parent and the traveling nurse. Again, the driver patiently waited, then loaded bags and equipment into the vehicle for us. The final destination was the Nashville airport, where the driver helped us make the arrival and transfer swift and efficient. The vehicles Concierge Ride provides have always been, without exception, spotless inside and out, and the drivers skillful, professional and personable. Five stars. read more

I highly recommend art! He went out of his way to make my early morning ride to the airport enjoyable and safe. Definitely worth paying a little bit more to feel safe and have peace of mind when you have somewhere to be. Thank you! read more

Concierge Ride is my go to provider for transportation! They are extremely reliable and on time. Their cars are very clean and the drivers are all so friendly and safe drivers. I use them all the time to go to the airport as well as downtown for concerts and other outings. If you are in need of transportation then look no further! read more

We've used Concierge Ride for a couple of years now and couldn't be happier with the service they provide. Top notch people with the absolute best customer service. They go above and beyond to make drop offs and pick ups as easy as possible. They are reliable and friendly. read more

BEWARE DO NOT USE CONCIERGE RIDE TN. I booked Concierge Ride TN for transportation from a wedding in Columbia, TN to my home in Nashville, TN. As per my request and confirmation my party was to be picked up at 10:45. At 10:30 I received a text from the owner of the company stating that my driver was running late due to the weather (it was raining) and that he would arrive at 10:57 (12 minutes past the agreed upon pick up time). At 10:57 I sent the owner a text stating my driver was still not at our pick up location. A couple of minutes later the driver called me and stated he was there. He wasn't. He had been sent to the wrong location and was 20 minutes away from our actual location. It just so happened that Concierge Ride TN was also providing shuttle service for the wedding we were attending to a hotel in Spring Hill, TN. The owner was providing the shuttle service and quickly realized I was a customer who was waiting on a driver that had been sent to the wrong location. We then packed into a shuttle with multiple other people to get us to a hotel in Spring Hill to meet up with our driver who would take us the rest of the way to our designated location in Nashville. When we arrived at the hotel in Spring Hill the driver was rude and incompetent. He argued with the owner over taking us to our location and did not have our address. The owner, Arthur, stated multiple times that he was sorry for the mishap and that it was his fault. He stated he had changed the name of the venue in our "calendar invitation" and then that evening changed the address to match the incorrect location. Again, in my booking of the service I provided the correct name and street address of our pick up. We finally arrived home an hour after our scheduled drop off. The next day I emailed Arthur stating I expected a full refund for our horrible service. He stated that he would give me a 50% refund because the driver did end up dropping off our party at the correct location. He stated via email that I would receive the 50% refund the next day. I did not. I sent another email asking where my refund was when he responded by saying he hadn't had time to meet with their lawyer in order to draft a refund agreement. I paid in full to be picked up at a specific location at a specific time. Concierge Ride TN did not pick us up at our location or on time. When booking a car service that's the only thing that matters and this company not only failed horribly to do that, but has been extremely difficult to deal with after the fact. Do not use Concierge Ride TN. read more