Exceptional service. Had a lot of stains but came back looking brand new. Shoutout to the crew!!read more

At first service was adequate and acceptable. I'm not really sure what changed, but the woman…read morewanted to dry clean shirts instead of laundry. Initially, I declared I do have skin issues with the chemicals used in the dry cleaning process. They said they understood and it was ok. Now it has become NOT ok. I have now returned to my previous cleaner.

This is in reference to my dealings with Terrace Cleaners in Ladera Ranch, CA. They are a small…read moreindependent dry cleaning and laundry business, owned by "Mary" and her husband. I go out of my way to support local businesses, but in this case felt it necessary to let other people on Yelp know of my experience. This review has nothing to do with the quality of their dry cleaning and laundry services which are good (4/5). This has to do with their service and follow up I received from Mary the owner. On 02/21/2026, I brought in 6 items, 2 were for dry cleaning of pants, and 4 were for laundering of shirts to be folded. I requested folding as I was going to travel and needed to optimize space in my suitcase. All items were to be ready on Thursday, 02/26/2026. On Friday, 02/27/2026, I came back into the store to pick up my items. The 2 pants were there, however, when I opened the shirt bag, I noticed that 1/4 shirts was not mine. I told this to Mary's husband, and handed back the shirt that was not mine. 3/4 shirts were mine and appeared fine. He told me they would check and see if the "lost" shirt was somewhere in the store and call me back in a few days. Since I did not hear from anyone, I went back into the store on Tuesday, 03/03/2026, and this time Mary (owner) was working the front counter and we spoke about the lost shirt. She told me they have a video system in the store and can go back to see what I had turned in on 02/21/2026. She also mentioned that her husband frequently makes errors dealing with incoming orders and was I sure that I gave him 4 shirts instead of 3? I said I was certain, and that the receipt indicated 4 shirts. In addition, there were 4 tags, one on each shirt. Mary kept challenging me and indicated that I had made an error and only 3 shirts must have been turned in. The conversation got a bit heated, and I asked if they had video evidence of 3, and not 4? No video was produced. I left the store and said I would be back in a few days for a resolution. I also said fair compensation for the lost shirt was $40.00 plus $7.50 which was the cost for laundering the lost shirt which I already paid for. Mary told me her husband would have to issue me a check for the lost shirt. Since I did not hear from them again, I called the store on Thursday, 03/05/2026, and spoke with the husband. He was aware of the situation, and would prepare a check for me. I went back again later that afternoon. Mary was working the front counter. I asked if her husband had prepared the check? She said yes, and produced the check. I also asked for $7.50 laundering charge for the lost shirt. She handed me $8.00 cash as apparently there was no change in the register. I was preparing to walk out, move on, and drop the subject. However, Mary again asked me again if I was sure that I gave in only 3 shirts and that her husband had made errors on number of pieces being dropped off. I said to be clear there were 4 shirts dropped off and verified by receipts. 1 was not mine and I gave that shirt back to her husband. I treated people with respect, no matter their position in life. I am also not a vindictive person, but I have enough self-esteem to stand up for myself. It could have so easy for Mary to hand me the check and $7.50 and just "let it go". That would have ended the whole episode. I guess Mary needed the last word. That has given me motivation to post this review. I have also attached photos (1 Page) of the receipts involved.

This is for their alterations (not cleaning). I brought in a…read moreheadrest for my outdoor lounge chair, as the treads pulled out of the seam where the straps attached to the pillow. It took them 3 times to get it right, when all they needed to do was runs some stitches to reinforce the attachment point. The first time, they reversed the strap, so the velcro wouldn't attach. I brought it back and asked them to fix it, and after another week they told me it was ready, so I picked it up, and the older gentleman tried to charge me again, for fixing their mistake! As I inspected it again, I found they had redid it wrong again, or did nothing. I had them work on it again, and after 3 tries and 3 weeks, they finally got it right. That wasn't bad enough but I brought in a new pair of pants for my tux and asked them to take out the hem and lengthen them by 1 inch. After I picked them up,, I found they had SHORTENED them by 1 inch! Now they are 2 inches too short, AND THEY CUT the material off, so now my BRAND NEW pants were ruined!!! If you want to keep and be able to use your clothes, bring them somewhere else!!!

Great place to have them altered or repaired. Very friendly people . Great prices. Parking right…read morein front .

Fast and friendly service that doesn't disappoint. The staff makes sure to inform you about when…read moreyour clothes will be ready and were also helpful when I inquired about alterations. The price for alterations was a little high but that should always be expected in the good old south OC. Other than that I highly recommend this cleaners and hope they continue to stay in business despite our unfortunate economic situation.

Fast. Efficient. And friendly. You can tell the business operates really well. Id come here to dry…read moreclean anything move forward, even though it was a bit of drive for me. They give you coupons so you get discounts for a couple times!

I want to give you 5 stars but I can't I wanna actually give you 2 stars . Been coming here for 4…read moreyears since I moved to irvine. Last two times I came you shanked my hat said you can only hand wash . Why would I come here for hand wash when I can do it myself . And my chrome jacket it smells sour now ... You guys need to replace whoever is messing your business up . Cause like I said I've been dropping clothes off for 4 years and now this is happening . I have no choice to check my clothes and sniff them on the spot. That's crazy

I have been coming here for 17 years and I trust them with all my clothing including couture…read moredesigner items. I have my clothes picked up and delivered every Tuesday at the same time every week. The pricing isn't the cheapest but it's reasonable for a great job and reliable service. Jay is the best and I highly recommend this business if you live in the area.

They text me to let me know my son's suit for his prom was ready for pickup a day earlier than they…read moretold me. I've used them in the past to clean and iron my other son's outfit for his school dances.

5 star cleaners are the best. Not only are they the nicest people you could hope to meet, but they…read moreare fast & precise. We had some tailoring done and although it was a simple job, they made it perfect because they were thorough. I will be returning for more alterations and dry cleaning in the future. They are very fairly priced and never made me question the quality I should expect.

Friendly service and quality work! The owner is always friendly and he seems to have long-term…read morecustomers.

i have had a to do list of things forever! One of them was to launder my goose down comforters that…read morehave been sitting in my closet for years to be given attention. Using the power of yelp and my mom, I found Shelton Family Cleaners. They charged $40 per down comforter and $30 for a blanket to dry clean and take off one "to do" list that was needed. I came here, was greeted with a friendly smile and reassured all the stains or problem areas would be addressed, paid up front and was given a ticket with a day it would be ready. Sure enough, i came everything was as it was supposed to be and areas addressed and I couldn't be happier! I was so impressed, that the following week, I dropped off 2 more down comforters to be cleaned and am waiting for them to be finished and picked up in a few days! Would recommend Shelton Family Cleaners for cleaning expensive down comforters! 10/10

This is the cleaners I trust with our clothing. Friendly service, quick turnaround, and good…read moreprices. Highly recommend them.

Always welcoming and friendly service. Every item I've ever had dry cleaned or laundered - jackets,…read moredresses, comforters and pillows - have always come out better than I dropped off. It's pricier than other spots and only once have i ever had a discount or coupon, but having trust that whatever we bring will be well taken care of is worth it.

Been coming here for a few years now! They're a great small business and have always done a nice…read morejob with my work clothes.

Leo is the greatest. Always available. Always perfect. His skills and quick turn times are…read moreunmatched. AND he works on Sundays

He did an amazing job on my sequin dress! It was a high…read morelevel of difficulty and he did it in record time!

I did my queen comforter here a few times and it has always been great. Recommend this place for…read moredry cleaning.

Quick, professional, and quality cleaners. Highly recommend for all to use! The owners are very…read morekind and make sure all their customers have a great experience.